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Remote Verizon Help Desk Jobs in Silver Spring, MD

Nüvitek

Help Desk Support Specialist

Arlington, VA · On-site +1

$65K - $75K/yr

Help Desk Support Specialist Department: Delivery Employment Type: Full Time Location ... Remote Reporting To: Parisa Compensation: $65,000 - $75,000 / year Description At Nüvitek ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR ... Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

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All JobsVerizon Help Desk JobsRemote Verizon Help Desk JobsRemote Verizon Help Desk Jobs in Silver Spring, MD

Remote Verizon Help Desk information

See Silver Spring, MD salary details

$13

$23

$35

How much do remote verizon help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote verizon help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is a Remote Verizon Help Desk?

A Remote Verizon Help Desk job involves providing customer support and technical assistance to Verizon customers from a remote location, such as your home. Employees in this role help troubleshoot issues related to Verizon products and services, answer billing questions, and guide customers through setup and problem resolution. Communication is typically conducted via phone, chat, or email. Strong communication and problem-solving skills are essential, as well as familiarity with Verizon’s products and services.

What is the difference between Remote Verizon Help Desk vs Remote Technical Support Specialist?

AspectRemote Verizon Help DeskRemote Technical Support Specialist
CertificationsBasic IT certifications (CompTIA A+, Network+)Similar certifications, often including vendor-specific ones
Work EnvironmentCustomer service, troubleshooting via phone/chatTechnical troubleshooting, remote diagnostics
Employer & IndustryTelecommunications, VerizonIT services, various industries
Search & Comparison IntentCustomer support roles at VerizonTechnical troubleshooting roles in IT

Remote Verizon Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments but differ mainly in industry focus. The Verizon Help Desk emphasizes customer service within telecommunications, while Technical Support Specialists often work across various IT sectors with a broader technical scope.

What are the key skills and qualifications needed to thrive as a Remote Verizon Help Desk professional?

To thrive as a Remote Verizon Help Desk professional, you need strong troubleshooting skills, customer service experience, and a solid understanding of Verizon's products and services, often supported by a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote diagnostic tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities are soft skills that distinguish top performers in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective remote support in a fast-paced environment.

What are some common challenges faced by Remote Verizon Help Desk representatives, and how can they be addressed?

Remote Verizon Help Desk representatives often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and maintaining clear communication with customers who may be frustrated. To address these challenges, representatives rely on strong problem-solving skills, comprehensive training on Verizon systems, and effective use of remote support tools. Staying organized, following established protocols, and seeking support from team leads or escalation channels are key strategies for success in this role.
What are popular job titles related to Remote Verizon Help Desk jobs in Silver Spring, MD? For Remote Verizon Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Verizon Help Desk jobs in Silver Spring, MD look for? The top searched job categories for Remote Verizon Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Verizon Help Desk jobs? Cities near Silver Spring, MD with the most Remote Verizon Help Desk job openings:
Remote Verizon Help Desk jobs near you
Infographic showing various Remote Verizon Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Help Desk Support Specialist

Nüvitek

Arlington, VA • On-site, Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Help Desk Support Specialist
Department: Delivery
Employment Type: Full Time
Location: Remote
Reporting To: Parisa
Compensation: $65,000 - $75,000 / year
Description
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a Help Desk Support Specialist, you will be working closely with the team of developers and engineers working in an Agile environment to support, design, and control data applications and formulate and execute data migration strategy. You must be willing to ask questions and dig deep to identify and solve problems experienced by the team and the customer and have a focus on continuous improvement, making thoughtful suggestions for areas of process enhancement.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
What you will be doing:
  • Will support the operation of a Help Desk (24x7 manning), providing consolidated, comprehensive technical assistance for software maintenance support for a US Government customer.
  • Provide technical support for COTS products and customized desktop applications, web applications, databases, user account administration issues, and technical/functional support for individual user problems.
  • Supports response to system user requests for assistance.
  • Supports on-the-spot diagnostic evaluation. The scope of this support includes resolving the problem/providing support over the phone, or escalating the issue to the appropriate tier for resolution.
  • Excellent written and verbal communication skills.
  • Isolated environment with an internet connection in which to work remotely.
  • Primary work shift will be weekdays EST but may include weekends periodically.

What you will bring:
  • Must be a U.S. citizen with the ability to pass a background screening and obtain and maintain Public Trust.
  • Bachelor's degree in IT and 4+ years of relevant experience preferred.
  • Requires strong analytical and organizational skills, including strong attention to detail.
  • Strong interpersonal skills and ability to work collaboratively in a dynamic team environment.
  • Experience supporting users of Microsoft products.

Benefits
Nuvitek is proud to offer a comprehensive benefits package:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability and Life Insurance
  • Parental Leave
  • 401K
  • Paid Time Off

Equal Opportunity Employer StatementNuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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