IT Help Desk Manager
Bethesda, MD · Hybrid
UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...
IT Help Desk Manager
Bethesda, MD · Hybrid
UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...
IT Help Desk
Baltimore, MD · On-site
$23/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
IT Help Desk
Baltimore, MD · On-site
$23/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
IT Help Desk
Baltimore, MD · On-site
$23/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
IT Help Desk
Baltimore, MD · On-site
$23/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
Quick apply
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
The IT Help Desk Manager will ensure help desk requests are handled in a timely manner and will measure the performance of the Help Desk function and provide timely reporting to management. The ...
The IT Help Desk Manager will ensure help desk requests are handled in a timely manner and will measure the performance of the Help Desk function and provide timely reporting to management. The ...
IT Help Desk Manager
Alexandria, VA · On-site
Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier ...
Quick apply
IT Help Desk Manager
Alexandria, VA · On-site
Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier ...
The IT Help Desk Specialist II will provide Member Management & CRM software support. The candidate will serve as a member of the support teams for CA's Customer Relationship Management (CRM) ...
The IT Help Desk Specialist II will provide Member Management & CRM software support. The candidate will serve as a member of the support teams for CA's Customer Relationship Management (CRM) ...
IT - IT HELP DESK SPECIALISTII
Columbia, MD · On-site
$34.89/hr
The IT Help Desk Specialist II will provide Member Management & CRM software support. The candidate will serve as a member of the support teams for CA's Customer Relationship Management (CRM) ...
IT - IT HELP DESK SPECIALISTII
Columbia, MD · On-site
$34.89/hr
The IT Help Desk Specialist II will provide Member Management & CRM software support. The candidate will serve as a member of the support teams for CA's Customer Relationship Management (CRM) ...
IT Help Desk Support & Endpoint Administrator Technomics is a growing employee-owned, decision analytics company that specializes in cost and economic analysis to facilitate better decisions faster.
IT Help Desk Support & Endpoint Administrator Technomics is a growing employee-owned, decision analytics company that specializes in cost and economic analysis to facilitate better decisions faster.
IT Help Desk Support & Endpoint Administrator Technomics is a growing employee-owned, decision analytics company that specializes in cost and economic analysis to facilitate better decisions faster.
IT Help Desk Support & Endpoint Administrator Technomics is a growing employee-owned, decision analytics company that specializes in cost and economic analysis to facilitate better decisions faster.
IT Help Desk Support & Endpoint Administrator Technomics is a growing employee-owned, decision analytics company that specializes in cost and economic analysis to facilitate better decisions faster.
IT Help Desk Support & Endpoint Administrator Technomics is a growing employee-owned, decision analytics company that specializes in cost and economic analysis to facilitate better decisions faster.
IT Help Desk Specialist
Alexandria, VA · On-site
Position Summary LCI is seeking dedicated IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware ...
Quick apply
IT Help Desk Specialist
Alexandria, VA · On-site
Position Summary LCI is seeking dedicated IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware ...
IT Help Desk Specialist
Alexandria, VA · On-site
... IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers ...
IT Help Desk Specialist
Alexandria, VA · On-site
... IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers ...
IT - IT HELP DESK SPECIALISTII
Columbia, MD · On-site
$34.89/hr
The IT Help Desk Specialist II will provide Member Management & CRM software support. The candidate will serve as a member of the support teams for CA's Customer Relationship Management (CRM) ...
IT - IT HELP DESK SPECIALISTII
Columbia, MD · On-site
$34.89/hr
The IT Help Desk Specialist II will provide Member Management & CRM software support. The candidate will serve as a member of the support teams for CA's Customer Relationship Management (CRM) ...
IT Help Desk Administrator
Fulton, MD · On-site
Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Service Desk for escalation -Assign users and computer to proper groups in Active Directory ...
IT Help Desk Administrator
Fulton, MD · On-site
Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Service Desk for escalation -Assign users and computer to proper groups in Active Directory ...
Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Service Desk for escalation -Assign users and computer to proper groups in Active Directory ...
Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Service Desk for escalation -Assign users and computer to proper groups in Active Directory ...
Help Desk Analyst
Washington, DC · Hybrid
$32.97 - $34.29/hr
Learn more about American University Department: IT Help Desk Time Type: Full time Job Type: Regular FLSA Status: Non-Exempt Work Modality: Hybrid 04 (On Campus 1 day/Month) Union: SEIU Local 500 ...
Help Desk Analyst
Washington, DC · Hybrid
$32.97 - $34.29/hr
Learn more about American University Department: IT Help Desk Time Type: Full time Job Type: Regular FLSA Status: Non-Exempt Work Modality: Hybrid 04 (On Campus 1 day/Month) Union: SEIU Local 500 ...
The Help Desk Support Intern will provide hardware and software support. The candidate will serve ... This internship also provides valuable exposure to IT security practices, including security ...
The Help Desk Support Intern will provide hardware and software support. The candidate will serve ... This internship also provides valuable exposure to IT security practices, including security ...
Help Desk Technician - REMOTE
Washington, DC · Remote
$50K - $80K/yr
This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer ...
Help Desk Technician - REMOTE
Washington, DC · Remote
$50K - $80K/yr
This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer ...
The Help Desk Support Intern will provide hardware and software support. The candidate will serve ... This internship also provides valuable exposure to IT security practices, including security ...
The Help Desk Support Intern will provide hardware and software support. The candidate will serve ... This internship also provides valuable exposure to IT security practices, including security ...
Freelance It Help Desk information
See Laurel, MD salary details
$12.63 - $14.54
2% of jobs
$14.54 - $16.44
6% of jobs
$16.44 - $18.35
12% of jobs
$18.89 is the 25th percentile. Wages below this are outliers.
$18.35 - $20.26
17% of jobs
The median wage is $21.78 / hr.
$20.26 - $22.16
16% of jobs
$22.16 - $24.07
16% of jobs
$25.02 is the 75th percentile. Wages above this are outliers.
$24.07 - $25.98
12% of jobs
$25.98 - $27.88
7% of jobs
$27.88 - $29.79
6% of jobs
$29.79 - $31.70
3% of jobs
$31.70 - $33.60
2% of jobs
$12
$22
$33
How much do freelance it help desk jobs pay per hour?
As of May 28, 2026, the average hourly pay for freelance it help desk in Laurel, MD is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.
What is the difference between Freelance It Help Desk vs IT Support Specialist?
| Aspect | Freelance It Help Desk | IT Support Specialist |
|---|---|---|
| Credentials | Certifications like CompTIA A+, Network+ | Similar certifications, often required |
| Work Environment | Remote, flexible, client-based | On-site or remote, company-based |
| Employer & Industry | Self-employed, freelance clients | Employers in various industries |
| Search & Comparison Intent | Freelance vs in-house support roles | Job roles, career growth |
Freelance It Help Desk professionals typically work independently, providing remote support to multiple clients, while IT Support Specialists are usually employed by organizations, offering on-site or remote assistance. Both roles require similar certifications and technical skills, but differ mainly in work setting and employment structure.
What are the most commonly searched types of It Help Desk jobs in Laurel, MD? The most popular types of It Help Desk jobs in Laurel, MD are:
What are popular job titles related to Freelance It Help Desk jobs in Laurel, MD? For Freelance It Help Desk jobs in Laurel, MD, the most frequently searched job titles are:
What job categories do people searching Freelance It Help Desk jobs in Laurel, MD look for? The top searched job categories for Freelance It Help Desk jobs in Laurel, MD are:
What cities near Laurel, MD are hiring for Freelance It Help Desk jobs? Cities near Laurel, MD with the most Freelance It Help Desk job openings:
Job description
About UVS Infotech:
UVS InfoTech is a Laurel, Maryland-based IT System Integrator with expertise in Emerging Technologies: Artificial Intelligence, Machine Learning, Robotic Process Automation, Blockchain, Identity & Access Management, Identity Proofing
HYBRID POSITION: with Onsite in BETHESDA, MARYLAND
Position Description:
UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role supports UVS Federal Government client and ensures the timely, effective, and efficient resolution of end-user technical issues while maintaining high levels of customer satisfaction.
The IT Help Desk Manager provides leadership to a team of IT helpdesk technicians, establishes service level standards, implements best-practice processes, and serves as the primary escalation point for complex technical problems. This position plays a critical role in maintaining the overall productivity of the organization by minimizing system downtime and ensuring reliable access to IT services.
Key Responsibilities
- Strong technical expertise in Power Apps, Power Automate, Dataverse, and related Microsoft 365 tools to provide technical support to Government users.
- Lead, mentor, and manage the IT Help Desk team, including performance management, scheduling, training, and professional development.
- Oversee the intake, prioritization, tracking, and resolution of all IT support incidents and service requests.
- Establish, monitor, and report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer satisfaction metrics.
- Develop and maintain standard operating procedures, knowledge base articles, and troubleshooting documentation.
- Manage escalation processes for unresolved or high-impact issues, coordinating with other IT teams, vendors, and third-party support as needed.
- Implement and improve IT service management processes based on ITIL or similar frameworks.
- Conduct regular team meetings, performance reviews, and training sessions to ensure consistent service quality.
- Analyze help desk trends and root causes to identify opportunities for proactive problem management and service improvement.
- Manage help desk tools and ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management) and ensure accurate reporting.
- Collaborate with other IT leaders on projects, system upgrades, and initiatives that impact end-user support.
- Ensure compliance with security policies, data protection standards, and organizational IT governance.
Required Qualifications & Experience
- Active U.S Government Clearance (L Clearance) or ability to obtain clearance is mandatory.
- ITIL Foundation certification or equivalent ITSM certification.
- Technical certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional, or similar.
- Experience supporting enterprise environments, cloud services (Azure/AWS), or remote/hybrid workforces.
- Experience working in government contracting or regulated industries.
- Knowledge of security tools, endpoint management, and patch management practices.
Preferred Skills & Attributes
- Experience working in an Agile environment (Scrum, Kanban, etc.).
- Familiarity with workflow automation platforms or business process management tools.
- Industry-recognized certifications (e.g., CBAP, PMI-PBA, Agile certifications, or similar).
- Background in government contracting or large-scale enterprise modernization efforts.
A successful IT Help Desk Manager delivers exceptional end-user support experiences, maintains high team performance and morale, consistently meets or exceeds SLA targets, and continuously improves help desk processes to reduce ticket volume and resolution times.
This role requires a hands-on leader who is both technically proficient and people-focused, capable of balancing operational demands with strategic service improvement initiatives.
About UVS InfoTech
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Laurel, MD, US
Year founded
2012