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Help Desk Password Reset Jobs in Laurel, MD (NOW HIRING)

Cayuse Holdings

Help Desk Agent

Washington, DC · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... password resets, access provisioning, and permissions modifications in accordance with established ...

Cayuse Holdings

Help Desk Agent

Highland Beach, MD · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... password resets, access provisioning, and permissions modifications in accordance with established ...

Cayuse Holdings

Help Desk Agent

Annapolis, MD · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... password resets, access provisioning, and permissions modifications in accordance with established ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

... password services, diagnosing and resolving issues on unclassified and classified office ... Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level ...

Chenega MIOS

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

... password services, diagnosing and resolving issues on unclassified and classified office ... Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... password services, diagnosing and resolving issues on unclassified and classified office ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... password services, diagnosing and resolving issues on unclassified and classified office ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

... password services, diagnosing and resolving issues on unclassified and classified office ... Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level ...

Chenega Corporation

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... password services, diagnosing and resolving issues on unclassified and classified office ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... password services, diagnosing and resolving issues on unclassified and classified office ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... password services, diagnosing and resolving issues on unclassified and classified office ...

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Help Desk Password Reset information

See Laurel, MD salary details

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How much do help desk password reset jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk password reset in Laurel, MD is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What does a Help Desk Password Reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

How can I make 2000 a week working from home?

A Help Desk Password Reset role typically pays hourly wages and may offer overtime or bonuses, but earning $2000 weekly from such a position alone is uncommon without additional skills or side income. To increase earnings, professionals often develop technical skills, obtain certifications, or take on multiple shifts, remote freelance work, or related IT support roles. High weekly earnings generally require advanced expertise, specialized certifications, or management responsibilities in IT support environments.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are popular job titles related to Help Desk Password Reset jobs in Laurel, MD? For Help Desk Password Reset jobs in Laurel, MD, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Laurel, MD look for? The top searched job categories for Help Desk Password Reset jobs in Laurel, MD are:
What cities near Laurel, MD are hiring for Help Desk Password Reset jobs? Cities near Laurel, MD with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
Infographic showing various Help Desk Password Reset job openings in Laurel, MD as of May 2026, with employment types broken down into 4% As Needed, 66% Full Time, 11% Part Time, 17% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $49,678 per year, or $23.9 per hour.

Help Desk Support Specialist

Ethic Tech, LLC

Washington, DC • On-site

Full-time

Posted 13 days ago

Job description

Position Summary

Ethic Tech is seeking a Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.


Essential Duties and Responsibilities

  • Answering phones and entering initial ticket information.
  • Helping to resolve simple issues.
  • Providing password resets and account unlocks as needed
  • Providing basic troubleshooting and problem resolution for supported applications
  • Providing ticket escalation to Tier 2 technical support technicians.
  • Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
  • Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.

Required Skills & Qualifications

  • High School or equivalent diploma.
  • Three (3) years of IT-related experience
  • Two (2) years of experience in Service Desk Tier 1 Support
  • CompTIA Security+ CE
  • Experience with Remedy Helpdesk systems

Preferred Qualifications

  • Experience with SharePoint Requests for Services (RFS) application.

Clearance Requirements

  • Must have a DoD Final Secret Security Clearance

Ethic Tech LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected under applicable federal, state, or local laws.


This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


If you require a reasonable accommodation to apply for a position or to participate in the hiring process due to a disability, please contact us at 256.261.3795.

About Ethic Tech

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

Huntsville, AL, US

Year founded

2014

View All Ethic Tech Jobs