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Help Tech Chat Support Jobs in Silver Spring, MD

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Daon

Product Support Engineer

Fairfax, VA

More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

... to help support and maintain our internal services. A successful candidate must have the capacity ... Chat * Password safes * Proxy servers * VTC * File share * Wiki Compensation and Benefits: We seek ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

You will manage inbound support requests through phone, chat, email, and ticketing systems ... High school diploma or equivalent * 1+ year of IT help desk, service desk, or technical customer ...

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Washington, DC * Receive customer IT service requests via telephone, chat, fax, e-mail ... Minimum 1 to 5 years. * experience in a high profile and fast-paced Help Desk/Call Center ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Silver Spring, MD

Help Tech Chat Support information

See Silver Spring, MD salary details

$27.9K

$44.9K

$68.2K

How much do help tech chat support jobs pay per year?

As of Jul 28, 2026, the average yearly pay for help tech chat support in Silver Spring, MD is $44,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $48,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Silver Spring, MD? For Help Tech Chat Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Silver Spring, MD look for? The top searched job categories for Help Tech Chat Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Help Tech Chat Support jobs? Cities near Silver Spring, MD with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Silver Spring, MD as of July 2026, with employment types broken down into 4% Locum Tenens, 58% Full Time, 6% Part Time, and 32% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,949 per year, or $21.6 per hour.
Product Support Engineer

Product Support Engineer

Daon Inc

Fairfax, VA • On-site

Full-time

Posted 17 days ago

Job description

About Daon
Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.
Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows - supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as a leading provider by Gartner®, KuppingerCole, and Frost & Sullivan®, Daon is shaping the future of identity security.
This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local candidates who can meet this requirement, this is not a fully remote role.
Bilingual (English and Spanish) is highly desired and preferred.
Role Responsibilities
  • Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction.
  • Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues.
  • Consult with and escalate complex cases to software development and engineering teams.
  • Draft and maintain knowledge base articles and internal support documentation.
  • Gather regular support metrics and produce status reports to support operational workflows.
  • Assist in maintaining internal business tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses.
  • Participate in on-call weekend rotation for critical global support.
  • Develop deep product knowledge to serve as a subject matter expert for customer inquiries.
  • Provide management with ongoing feedback on the effectiveness of customer service and internal operations processes.

Education & Experience
  • Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
  • 1-3 years of experience in technical support, product support, or a similar customer-facing role preferred.
  • Excellent written and verbal communication skills in English required with Spanish fluency highly desired and preferred.
  • Experience with ticketing systems, live chat support channels, and basic workflow tools.
  • Hands-on experience troubleshooting and supporting software products.
  • Familiarity with support operations and metric reporting.
  • Strong cross-functional collaboration skills.

Success Factors
The ideal candidate brings strong technical expertise in at least one domain, paired with clear and empathetic communication, sound problem-solving skills, and a genuine commitment to customer outcomes. You are organized, accountable, and comfortable working at pace in a dynamic environment. You take initiative in building product knowledge and are a reliable, engaged team member.
Technical Skills - Proficiency required in at least 2 of the of the following 4 areas:
(1) Programming & Scripting
  • 1+ years of experience writing Python scripts and applications.
  • Ability to read, understand, and debug code in at least one of: Objective-C/Swift, Java/Kotlin, or JavaScript.
  • Strong scripting skills in PowerShell and Bash.

(2) Mobile Development & Support
  • Experience with Mobile SDK integration, testing, or development.
  • Familiarity with mobile app development languages including Swift/Objective-C and Java/Kotlin.
  • Ability to support mobile application development, testing, and troubleshooting.

(3) Web Technologies & APIs
  • Solid understanding of RESTful APIs, including the ability to construct and execute REST web service calls for testing.
  • Knowledge of TLS/SSL, security certificates, and web server technologies such as Apache Tomcat.

(4) Database & System Administration
  • Basic SQL knowledge and scripting across Oracle, MSSQL, and MySQL.
  • Proficiency in Linux environments (non-GUI), particularly Red Hat Enterprise Linux or variants.
  • Experience with Java-based infrastructure, including JVM troubleshooting and interpreting Java error messages.
  • Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53.

Join the brightest minds from around the globe as we build the future of digital identity!
Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.

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