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Help Tech Chat Support Jobs in Towson, MD (NOW HIRING)

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD · On-site

$37.64/hr

Summary Join Our Team at Mercy Medical Center - Now Hiring a IT Support Tech I Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

We're seeking Help Desk Specialists to support a program in the Ft. Meade area. What You'll Do As a ... Provide tier 1 response to customer service requests received via phone, email, chat and tickets.

Leap LLC

Support Agent

Columbia, MD · On-site

$50K - $55K/yr

We build technology that helps contractors work smarter, scale faster, and deliver better ... Take the Leap today and help shape what's next. Position Overview The Support Agent serves as the ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Towson, MD

Help Tech Chat Support information

See Towson, MD salary details

$25.9K

$41.7K

$63.2K

How much do help tech chat support jobs pay per year?

As of Aug 11, 2026, the average yearly pay for help tech chat support in Towson, MD is $41,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $45,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Towson, MD? For Help Tech Chat Support jobs in Towson, MD, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Towson, MD look for? The top searched job categories for Help Tech Chat Support jobs in Towson, MD are:
What cities near Towson, MD are hiring for Help Tech Chat Support jobs? Cities near Towson, MD with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Towson, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,654 per year, or $20 per hour.

IT Help Desk Support

A&T Systems

Aberdeen Proving Ground, MD • On-site

Full-time

Re-posted 15 days ago

Job description

The IT Help Desk Support - Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The Tier II Specialist resolves technical issues escalated from Tier I support and ensures reliable, secure, and compliant IT operations in accordance with Department of Defense (DoD), Army regulations, and contract requirements. The position supports mission readiness by maintaining operational continuity across end-user systems and services.
Requirements
Required Qualifications
• Minimum three (3) years of experience in IT support or help desk operations.
• Experience troubleshooting Windows operating systems and standard enterprise software applications.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
• Experience supporting enterprise-level IT environments.
• DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
• Ability to obtain and maintain required security clearance.
• Meet DoD Cyber Workforce Framework (DCWF) Code 411 requirements
Desired Qualifications
• Experience supporting Department of Defense (DoD) or Army installations.
• Familiarity with IT service management (ITIL) principles.
• Experience with remote support tools and ticketing systems.
• Exposure to virtualization or cloud-based environments.
Performance Expectations
The IT Help Desk Support Specialist is expected to resolve escalated technical issues efficiently; maintain accurate service documentation; ensure compliance with cybersecurity and contractual requirements; provide responsive customer service; and contribute to reliable, mission-ready IT services at APG under the IMCS IV contract.
Primary Responsibilities
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
• Provide support for enterprise applications, email systems, collaboration platforms, and authentication services.
• Perform account management tasks including password resets, group membership updates, and access troubleshooting.
• Escalate unresolved or complex issues to support or appropriate technical teams.
• Assist with system imaging, deployments, upgrades, and technical refresh initiatives.
Cybersecurity & Compliance
• Ensure compliance with DoD cybersecurity policies and Army security requirements.
• Apply security patches and updates in accordance with established procedures.
• Assist with implementation of DISA Security Technical Implementation Guides (STIGs).
• Identify and report potential security incidents in accordance with incident response protocols.
• Maintain compliance with DoD 8140/8570 workforce certification requirements.
Customer Support & Service Management
• Document incidents, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.
• Provide professional and timely customer support to installation personnel.
• Participate in Service Level Agreement (SLA) monitoring and performance reporting.
• Support after-hours or emergency response activities as required by contract.

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