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Help Tech Chat Support Jobs in Towson, MD (NOW HIRING)

TEKsystems

Helpdesk Support Specialist

Catonsville, MD · On-site +1

$18 - $19/hr

... email, chat, and ticketing channels. The analyst will troubleshoot common technical issues ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Helpdesk Support Specialist

Catonsville, MD · On-site +1

$18 - $19/hr

... email, chat, and ticketing channels. The analyst will troubleshoot common technical issues ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Other common tools and technologies and what's required with each are. *Active Directory- Reset ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Other common tools and technologies and what's required with each are. *Active Directory- Reset ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

We're seeking Help Desk Specialists to support a program in the Ft. Meade area. What You'll Do As a ... Provide tier 1 response to customer service requests received via phone, email, chat and tickets.

TEKsystems

Helpdesk Support Specialist

Columbia, MD · On-site

$21 - $23/hr

Other common tools and technologies and what's required with each are. *Active Directory- Reset ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD · On-site

$21 - $23/hr

Other common tools and technologies and what's required with each are. *Active Directory- Reset ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Towson, MD

Help Tech Chat Support information

See Towson, MD salary details

$25.9K

$41.7K

$63.2K

How much do help tech chat support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for help tech chat support in Towson, MD is $41,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $45,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Towson, MD?

For Help Tech Chat Support jobs in Towson, MD, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Towson, MD look for?

The top searched job categories for Help Tech Chat Support jobs in Towson, MD are:

What cities near Towson, MD are hiring for Help Tech Chat Support jobs?

Cities near Towson, MD with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Towson, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,654 per year, or $20 per hour.

Helpdesk Support Specialist

BITHGROUP Technologies

Baltimore, MD • On-site

Part-time

Re-posted 22 days ago

Job description

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.

Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.

NOTE:  This is a hybrid/local position.  100% Remote Candidates Will Not Be Accepted

Key Responsibilities:

  • Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
  • Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
  • Identify and troubleshoot technical issues
  • Provide guidance on problem resolution
  • Escalate issues to senior team members when necessary
  • Log all support requests in our ticketing system
  • Maintain knowledge base of common issues and resolutions
  • Provide excellent customer service by building rapport with clients and ensuring their needs are met
  • Work collaboratively with other team members to ensure client satisfaction
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

  • Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
  • Strong technical knowledge of computer software and hardware
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Friendly and patient demeanor with a passion for helping others
  • Ability to work independently and as part of a team
  • Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

NOTE:  This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Company Description

Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.

We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.

What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.