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Help Tech Chat Support Jobs in Towson, MD (NOW HIRING)

Survice

IT Helpdesk Specialist

Belcamp, MD

$20 - $25/hr

Work on our corporate internal help desk frontline to classify, troubleshoot, resolve, and/or escalate support issues to the appropriate teams/technicians. * Respond to IT support requests in-person ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

... technical assistance via remote support technologies. The Help Desk Tech will perform ... phone, chat, email or in person. * Determine the best solution based on the issue and details ...

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Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Towson, MD

Help Tech Chat Support information

See Towson, MD salary details

$25.9K

$41.7K

$63.2K

How much do help tech chat support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for help tech chat support in Towson, MD is $41,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $45,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Towson, MD?

For Help Tech Chat Support jobs in Towson, MD, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Towson, MD look for?

The top searched job categories for Help Tech Chat Support jobs in Towson, MD are:

What cities near Towson, MD are hiring for Help Tech Chat Support jobs?

Cities near Towson, MD with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Towson, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,654 per year, or $20 per hour.

IT Support Specialist II

Piccone IT Consulting LLC

Shrewsbury, PA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description


About the Role
Piccone IT Consulting is looking for a hands-on IT Support Specialist II to support and maintain the technology environments of our growing client base. This is an on-site, hands-on technical role based out of our Shrewsbury, PA office, with regular travel to local client sites: you'll resolve escalated support tickets, help administer and maintain client infrastructure (servers, networks, cloud, endpoints), and assist on technology projects and migrations under the guidance of our senior team.
You'll be the escalation point for our Tier 1 team and a trusted technical contact for clients. Success in this role means quickly diagnosing common-to-complex issues, communicating clearly with non-technical users, and keeping environments secure, stable, and well-documented.
This is a great fit for someone with a solid support foundation who wants to deepen their systems and cloud skills - with real room to grow toward senior administrator and engineer roles as you take on more.
Key Responsibilities
Support & Escalation
  • Serve as the Tier 2 escalation point for tickets that exceed Tier 1 scope, troubleshooting hardware, software, network, and cloud issues to resolution.
  • Respond to and resolve service requests and incidents within defined SLAs, keeping ticket documentation accurate and current in the PSA/ticketing system.
  • Provide on-site and remote support from our Shrewsbury office and at client locations across the region.
  • Mentor and assist Tier 1 technicians, sharing knowledge and helping them grow.
  • Participate in the on-call rotation, providing after-hours support coverage on a scheduled basis.

Systems & Cloud Administration
  • Perform day-to-day Microsoft 365 and Entra ID (Azure AD) administration: user/license management, mailboxes, security groups, MFA, and SharePoint/Teams/OneDrive support.
  • Help manage and maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and file/print services.
  • Handle endpoint management, patching, and antivirus/EDR through RMM tooling; monitor alerts and respond proactively.
  • Support and verify backup and disaster recovery solutions; participate in restore testing.

Networking & Security
  • Configure and troubleshoot firewalls, switches, wireless, VPNs, and basic routing across client sites.
  • Apply security best practices and help clients meet baseline compliance requirements (e.g., MFA enforcement, patching, access reviews).
  • Identify and escalate security concerns; assist with incident response as needed.

Projects & Growth
  • Assist senior staff on client projects such as Microsoft 365 onboarding, server upgrades, new-site deployments, and cloud migrations - gaining hands-on exposure to engineering work.
  • Document network diagrams, standard operating procedures, and client environment details.
  • Suggest improvements to client environments and internal processes.

Requirements
Required Qualifications
  • 2-3 years of IT support experience, including some Tier 2 / escalation or systems administration exposure (MSP/consulting experience a plus).
  • Working knowledge of Microsoft 365 administration and Windows Server / Active Directory.
  • Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, firewalls, and VPNs.
  • Familiarity with remote monitoring and management (RMM) and ticketing/PSA platforms.
  • Strong troubleshooting skills and the ability to work most issues end-to-end, knowing when to escalate.
  • Clear, professional written and verbal communication with both technical and non-technical audiences.
  • Valid driver's license and reliable transportation - this role requires regular travel to client sites.
  • Able to lift and carry equipment weighing up to 30 lbs (e.g., desktops, servers, networking gear) as part of on-site work.

Preferred Qualifications
  • Hands-on experience with Microsoft Azure / Entra ID and cloud migrations.
  • Familiarity with common MSP tools (e.g., RMM, MDM, XDR, AV/EDR, Backup & Recovery, or similar).
  • Scripting/automation experience (PowerShell).
  • Relevant certifications such as CompTIA A+/Network+/Security+, Microsoft (MS-900, AZ-900, AZ-104, MD-102), or equivalent.
  • Exposure to compliance frameworks (HIPAA, CMMC, SOC 2, NIST, or similar).

Skills & Attributes
  • Ownership - you see problems through and follow up.
  • Customer-first mindset - you make clients feel supported, not talked down to.
  • Calm under pressure - you prioritize well when several things break at once.
  • Team player - you share knowledge and lift up the techs around you.
  • Detail-oriented - you document as you go.

Benefits
What We Offer
We know we're a smaller firm, so we compete on growth, variety, and the kind of hands-on experience that's hard to get anywhere else:
  • Competitive salary: Starting at $55,000/year, based on experience and certifications
  • Real career growth - a clear, supported path from Specialist II toward Systems Administrator and Engineer roles as your skills develop, with regular check-ins on your progression.
  • Certification support - we'll help you earn credentials that matter (CompTIA, Microsoft Azure/M365), including exam
  • Mentorship from senior engineers - you'll learn directly from experienced staff on live client projects, not just tickets.
  • Genuine variety - exposure to a wide range of technologies, industries, and client environments instead of a single stack.
  • A close-knit team where your work is visible and your ideas are heard - no getting lost in a big-company machine.
  • Paid time off - 10 days of PTO plus paid holidays.
  • Health coverage - medical, dental, and vision insurance.
  • Retirement plan to help you save for the future.
  • Continuing education reimbursement - support for courses and training that grow your skills

Apply