ZipRecruiter

Log In

1

Help Tech Chat Support Jobs in Columbia, MD (NOW HIRING)

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Washington, DC * Receive customer IT service requests via telephone, chat, fax, e-mail ... Minimum 1 to 5 years. * experience in a high profile and fast-paced Help Desk/Call Center ...

next page

Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Columbia, MD

Help Tech Chat Support information

See Columbia, MD salary details

$26.8K

$43.1K

$65.5K

How much do help tech chat support jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help tech chat support in Columbia, MD is $43,150.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Columbia, MD?

For Help Tech Chat Support jobs in Columbia, MD, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Columbia, MD look for?

The top searched job categories for Help Tech Chat Support jobs in Columbia, MD are:

What cities near Columbia, MD are hiring for Help Tech Chat Support jobs?

Cities near Columbia, MD with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you

Information Technology - Help Desktop Support

Staffactory

Washington, DC • On-site

Full-time

Re-posted 3 days ago

Job description


Job Title: Information Technology - Help Desktop Support
 
Job Description: 

· Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
· Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace.
· Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.
· Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users.
· Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical challenges.
· Leverage analytics and reporting to monitor system health, manage data retention policies, and drive continuous improvement of technical workflows.
· Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience.
 
Qualifications
· 5+ years of technical experience in large enterprise environments.
· Experience supporting multiple software systems, must have admin experience with Google Workspace.
· Proficiency in Salesforce or another CRM platform, including creating and updating records with attention to detail.
· Experience using Excel, including calculating records, using formulas and creating pivot tables
· Highly preferred experience with Zendesk, and ServiceNow.
· Strong troubleshooting and helpdesk support skills, including ticket management and documentation creation.
· Experience administering user accounts, security protocols such as MFA, and device management through MDM.
· Familiarity with Learning Management Systems, including course setup, assessments, and user support.
· Ability to analyze system performance, generate reports, and use data to improve workflows.
· Strong customer service and communication skills and comfort working with diverse stakeholders, including volunteers.
· Bachelor's Degree is required.
· 3+ years of Project Management skills are strongly preferred.
· Can be fully remote.