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Help Tech Chat Support Jobs in Laurel, MD (NOW HIRING)

cyberThink, Inc.

IT Helpdesk Support

Rockville, MD · On-site

The Tech Support Technician provides essential first-line technical support for end-user computing ... Experience: 1 3 years of experience in technical helpdesk or desktop support roles * OS Knowledge:

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Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Washington, DC * Receive customer IT service requests via telephone, chat, fax, e-mail ... Minimum 1 to 5 years. * experience in a high profile and fast-paced Help Desk/Call Center ...

NuAxis LLC

Help Desk Specialist I

Washington, DC · On-site

Work is performed under the supervision and serves as the primary IT Customer Support interface ... Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail.

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Laurel, MD

Help Tech Chat Support information

See Laurel, MD salary details

$26.8K

$43.1K

$65.4K

How much do help tech chat support jobs pay per year?

As of Jul 31, 2026, the average yearly pay for help tech chat support in Laurel, MD is $43,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Laurel, MD? For Help Tech Chat Support jobs in Laurel, MD, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Laurel, MD look for? The top searched job categories for Help Tech Chat Support jobs in Laurel, MD are:
What cities near Laurel, MD are hiring for Help Tech Chat Support jobs? Cities near Laurel, MD with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

Helpdesk Support Specialist

BITHGROUP Technologies

Baltimore, MD • Hybrid

$30 - $33/hr

Part-time

Re-posted 19 days ago

Job description

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.

Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.

NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted

Key Responsibilities:

  • Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
  • Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
  • Identify and troubleshoot technical issues
  • Provide guidance on problem resolution
  • Escalate issues to senior team members when necessary
  • Log all support requests in our ticketing system
  • Maintain knowledge base of common issues and resolutions
  • Provide excellent customer service by building rapport with clients and ensuring their needs are met
  • Work collaboratively with other team members to ensure client satisfaction
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

  • Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
  • Strong technical knowledge of computer software and hardware
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Friendly and patient demeanor with a passion for helping others
  • Ability to work independently and as part of a team
  • Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!