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Help Tech Chat Support Jobs in Frederick, MD (NOW HIRING)

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

... to help support and maintain our internal services. A successful candidate must have the capacity ... Chat * Password safes * Proxy servers * VTC * File share * Wiki Compensation and Benefits: We seek ...

Everseen

IT Support Administrator II

Dulles, VA · On-site

Respond to requests for technical assistance in person, via phone, chat, and email, ensuring clear ... Help create and update training manuals and documentation for new and revised software and hardware.

KBR

IT Support Technician

Dulles, VA · On-site

$159K - $194K/yr

Apply today and join KBR in supporting technology solutions that help enable missions that matter. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include a 401(k) ...

AOPA

Tech Customer Support

Frederick, MD · On-site

$37K - $46K/yr

Log all help desk calls taken into database detailing problem and applied fixes. Installation ... High school diploma or equivalent 1 year of experience in a Level 1 IT support role Must have hands ...

AOPA

Tech Customer Support

Frederick, MD

$37K - $46K/yr

Log all help desk calls taken into database detailing problem and applied fixes. Installation ... High school diploma or equivalent 1 year of experience in a Level 1 IT support role Must have hands ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Frederick, MD

Help Tech Chat Support information

See Frederick, MD salary details

$26.8K

$43.2K

$65.6K

How much do help tech chat support jobs pay per year?

As of Jul 19, 2026, the average yearly pay for help tech chat support in Frederick, MD is $43,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Frederick, MD? For Help Tech Chat Support jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Frederick, MD look for? The top searched job categories for Help Tech Chat Support jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Help Tech Chat Support jobs? Cities near Frederick, MD with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

IT Helpdesk Technician, User Support

Quantum Leap Research, LLC

Leesburg, VA • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

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Job description

Quantum Leap is the leading technology services company focused on providing operationally focused solutions for select clientele within the United States Government (USG). Quantum Leap was founded by a team of technologists and engineers to focus exclusively on advancing USG interests against the Nation’s threats in an age of Strategic (Great Power) Competition.

We have built a highly collaborative workforce dedicated to countering those threats in an environment designed for success. This an entrepreneurial, fast-growing company, where the right candidate can join and really make a difference.

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our environment is a highly secure Linux based environment utilizing MacOS and Linux workstations. Windows does not live here, so if you have Linux skills and are familiar with Apple laptops, you are the candidates we want to talk to.

Responsibilities:

  • Building and deploying Apple and Linux laptops
  • Tier1/2 user service and support
  • Local network troubleshooting
  • VOIP and PBX support
  • Managing and supporting secure open-source tools

Qualifications:

Required:

  • Experience managing and supporting Apple laptops
  • Experience with Linux
  • Experience supporting users in secure environments
  • Familiar with both Linux and Mac systems (Linux servers, Mac laptops)
  • Knowledge of Apple OSX and iOS
  • Minimum 3-5 years' relevant experience
  • Must be able to obtain a security clearance, therefore U.S. citizenship is required
  • Must be able to work out of the Leesburg office 5 days a week

Preferred:

  • Bachelor's degree in a relevant area desired.
  • Administration of open-source software (e.g. OpenSearch, Nextcloud, ABM, osTicket, Zulip etc.)
  • Ability to write scripts as needed (e.g., shell scripts, Python, Perl, PHP, etc.)
  • Knowledge of common business services very desirable
    • e-mail (Postfix / Dovecot / etc.)
    • Calendars (CalDav)
    • Chat
    • Password safes
    • Proxy servers
    • VTC
    • File share
    • Wiki

Compensation and Benefits:

We seek the best-and-brightest professionals at all levels so offer highly competitive compensation and an excellent benefits package. Company-sponsored benefits include: 6% 401(k) company match with immediate vesting, educational assistance up to $7,000 per year, 100% insurance premium subsidy for employees (75% for dependents), Anthem medical, Guardian dental, life and disability coverage, 3 weeks’ vacation, 2 weeks sick leave, and 11 holidays.

Quantum Leap is an Equal Opportunity Employer

www.ql-research.com

Company Description

Quantum Leap is the leading technology services company focused on providing operationally focused solutions for select clientele within the United States Government (USG). Quantum Leap was founded by a team of technologists and engineers to focus exclusively on advancing USG interests against the Nation’s threats in an age of Strategic (Great Power) Competition.
We have built a highly collaborative workforce dedicated to countering those threats in an environment designed for success. This an entrepreneurial, fast-growing company, where the right candidate can join and really make a difference.