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Helpdesk Jobs in Laurel, MD (NOW HIRING)

Yakshna Solutions, Inc.

Helpdesk Manager

Washington, DC · On-site

Tier 2-Helpdesk Lead Location: Washington, DC (Onsite; telework only if government authorizes) Status: Full-time, Contract Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000 ...

New

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Helpdesk Analyst (1st Shift) Duration: 12+ months Location: Washington, DC The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

USM

Helpdesk Analyst

Baltimore, MD · On-site

$20.25 - $27.75/hr

Helpdesk Analyst Location: Baltimore, MD, 21117 Duration: 1+ year * Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

... Helpdesk Location: Washington, DC * Receive customer IT service requests via telephone, chat, fax, e-mail . * Troubleshoot and triage service requests over the phone and/or via remote access.

Yakshna Solutions, Inc.

Helpdesk Lead

Washington, DC · On-site

Tier 2-Helpdesk Lead Location: Washington, DC (Onsite; telework only if government authorizes) Status: Full-time, Contract Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000 ...

Yakshna Solutions, Inc.

Helpdesk Lead

Washington, DC · On-site

Tier 2-Helpdesk Lead Location: Washington, DC (Onsite; telework only if Client authorizes) Status: Full-time, Contract Clearance: Public Trust Salary: Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

InterSources Inc

Helpdesk Specialist

Washington, DC · On-site

They are seeking a Helpdesk Specialist to resolve technical issues, provide customer service, and assist with IT support for desktop software and devices. Responsibilities : • Resolve technical ...

AAC

Helpdesk Manager

Washington, DC · On-site

Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

Chenega MIOS

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Req ID: 41816 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA · On-site

$52.88/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Yakshna Solutions, Inc.

Senior Helpdesk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Tier 2-Helpdesk Lead Location: Washington, DC (Onsite; telework only if government authorizes) Status: Full-time, Contract Clearance: Public Trust Salary: Yakshna Solutions, Inc., (YSI) is a CMMI ...

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Helpdesk information

See Laurel, MD salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for helpdesk in Laurel, MD is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Laurel, MD?

The most popular types of Helpdesk jobs in Laurel, MD are:

What are popular job titles related to Helpdesk jobs in Laurel, MD?

For Helpdesk jobs in Laurel, MD, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Laurel, MD look for?

The top searched job categories for Helpdesk jobs in Laurel, MD are:

What cities near Laurel, MD are hiring for Helpdesk jobs?

Cities near Laurel, MD with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Laurel, MD as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $47,743 per year, or $23 per hour.

Helpdesk Manager

Washington, DC • On-site

Yakshna Solutions, Inc.
IT Services • 11 - 50 employees
Learn more about Yakshna Solutions, Inc.external

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Job description

Job Title: Tier 2-Helpdesk Lead

Location: Washington, DC (Onsite; telework only if government authorizes)

Status: Full-time, Contract

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, VA, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serving business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking a Helpdesk Lead to serve as the lead for Tier 2 helpdesk operations, providing escalation support for issues that Tier 1 TechOne/local District IT helpdesks are unable to resolve and oversee timely and properly documented ticket resolution.

Job Responsibilities

  • Support systems in the timely resolution of issues that Tier 1 TechOne/local District IT helpdesks are unable to resolve
  • Maintain primary responsibility for operation of the Helpdesk
  • Ensure tickets are properly assigned
  • Ensure users receive timely responses according to SLAs defined by OCIO EOPS in the EOUSA ticketing system
  • Ensure resolutions are properly documented and annotated in closed tickets
  • Flag rising or reoccurring issues for the Project Lead and Government PMs
  • Assist with Job Aids, training materials, and FAQs.
  • Troubleshoot hardware and software issues
  • Assist customers with installation and configuration of computer systems and accessories
  • Monitor and resolve help desk tickets
  • Handle customer issues; and work with IT and business teams to troubleshoot, analyze, and resolve software application functionality issues affecting business-user needs.

Required Skills & Experience

  • Bachelor s degree. Education substitution: Associate s degree with 6 years of experience, or High School diploma/GED with 8 years of experience.
  • 4 years of experience in the IT Helpdesk field.
  • Experience troubleshooting hardware and software issues; handling customer issues; monitoring and resolving help desk tickets; working with IT and business teams to analyze and resolve software application functionality issues; and supporting business-user needs.
  • Active Public Trust or must be able to obtain a Secret clearance

Apply