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Helpdesk Jobs in Baltimore, MD (NOW HIRING)

USM

Helpdesk Analyst

Baltimore, MD · On-site

$20.25 - $27.75/hr

Helpdesk Analyst Location: Baltimore, MD, 21117 Duration: 1+ year * Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Description Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Description Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

As Helpdesk Shift Supervisor, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. You ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Description Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Description Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 ...

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All JobsHelpdesk JobsHelpdesk Jobs in Baltimore, MD

Helpdesk information

See Baltimore, MD salary details

$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for helpdesk in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Baltimore, MD?

The most popular types of Helpdesk jobs in Baltimore, MD are:

What are popular job titles related to Helpdesk jobs in Baltimore, MD?

For Helpdesk jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Baltimore, MD look for?

The top searched job categories for Helpdesk jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Helpdesk jobs?

Cities near Baltimore, MD with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Baltimore, MD as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,847 per year, or $23 per hour.

Helpdesk Analyst

USM

Baltimore, MD • On-site

$20.25 - $27.75/hr

Contractor

Re-posted 14 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers. 

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services. 

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services and e-commerce. 

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Position: Helpdesk Analyst

Location: Baltimore, MD, 21117

Duration: 1+ year

Job description:

  • Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
  • General Experience: None required, 2 years relevant experience preferred
  • Education: Bachelor of Science in related field or equivalent years of experience
  • Captures user requirements to create reports using SQL or business intelligence applications.
  • Designs, developes and tests, and delivers quality reports.
  • Serves as primary point of contact for all users in a help desk environment.
  • Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
  • Monitors daily production of data file loads.
  • Performs data quality analysis and identifies approaches for improving data quality.
  • Supports project personal in resolving complex problems.
Qualifications

Position: Helpdesk Analyst

Location: Baltimore, MD, 21117

Duration: 1+ year

Job description:

  • Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
  • General Experience: None required, 2 years relevant experience preferred
  • Education: Bachelor of Science in related field or equivalent years of experience
  • Captures user requirements to create reports using SQL or business intelligence applications.
  • Designs, developes and tests, and delivers quality reports.
  • Serves as primary point of contact for all users in a help desk environment.
  • Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
  • Monitors daily production of data file loads.
  • Performs data quality analysis and identifies approaches for improving data quality.
  • Supports project personal in resolving complex problems.
Additional Information

If my requirement matches your resume, then please do reply on my email id ksudheer(at)usmsystems(dot)com and contact no is 703-831-3101.

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