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Helpdesk Jobs in Baltimore, MD (NOW HIRING)

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

All My Sons Moving & Storage

Mover / Helper

Baltimore, MD · On-site

$19 - $22/hr

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

Mid-Atlantic Water Services

Plumber Helper

Annapolis, MD · On-site

$18 - $21/hr

Plumber Helper Start Your Skilled Trades Career with a Team That Feels Like FamilyLooking for a stable career where you can work with your hands, learn valuable skills, and grow with a company that ...

Atlas Services Inc

Be Seen First

Carpenter Helper

Baltimore, MD · On-site

$17.25 - $21.75/hr

CARPENTER HELPER Atlas Services, Inc. is a growing general contracting company with a great reputation. We are seeking a full time, carpenters helper, for high-end construction and remodeling ...

ARS-Rescue Rooter

Plumbing Helper

Laurel, MD · On-site

$20 - $22/hr

We are hiring Plumbing Helpers to support experienced plumbers with residential plumbing installations, repairs, and underground plumbing work. This is a great opportunity to start a long-term career ...

ARS-Rescue Rooter

Plumbing Helper

Laurel, MD

$20 - $22/hr

We are hiring Plumbing Helpers to support experienced plumbers with residential plumbing installations, repairs, and underground plumbing work. This is a great opportunity to start a long-term career ...

ARS

Plumbing Helper

Laurel, MD · On-site

$20 - $22/hr

We are hiring Plumbing Helpers to support experienced plumbers with residential plumbing installations, repairs, and underground plumbing work. This is a great opportunity to start a long-term career ...

All My Sons Moving & Storage

Mover / Helper

Linthicum, MD · On-site

$19 - $22/hr

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

ARS-Rescue Rooter

Plumbing Helper

Laurel, MD · On-site

$20 - $22/hr

We are hiring Plumbing Helpers to support experienced plumbers with residential plumbing installations, repairs, and underground plumbing work. This is a great opportunity to start a long-term career ...

Atlas Services Inc

Be Seen First

Carpenter Helper

Baltimore, MD · On-site

$17.25 - $21.75/hr

CARPENTER HELPER Atlas Services, Inc. is a growing general contracting company with a great reputation. We are seeking a full time, carpenters helper, for high-end construction and remodeling ...

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All JobsHelpdesk JobsHelpdesk Jobs in Baltimore, MD

Helpdesk information

See Baltimore, MD salary details

$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for helpdesk in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Baltimore, MD?

The most popular types of Helpdesk jobs in Baltimore, MD are:

What are popular job titles related to Helpdesk jobs in Baltimore, MD?

For Helpdesk jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Baltimore, MD look for?

The top searched job categories for Helpdesk jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Helpdesk jobs?

Cities near Baltimore, MD with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Baltimore, MD as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,845 per year, or $23 per hour.

IT Support Technician - Helpdesk

H&H

Annapolis, MD • On-site

$21.25 - $29.25/hr

Full-time

Retirement

This job post has expired 3 days ago. Applications are no longer accepted.

Key responsibilities

  • Manage support requests from initial diagnosis through resolution for office, remote, and field employees.

  • Configure, deploy, and support endpoint devices, Microsoft Windows, Microsoft 365, and user administration.

  • Support network, server, cloud, communications, and office technology infrastructure.

Job description

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland.

H&H is a nationally recognized, full-service infrastructure engineering firm delivering innovative solutions that move communities forward. With more than 139 years of experience and over 600 professionals across 32 offices nationwide, we combine deep technical expertise with the agility of a privately owned firm. From planning and design through construction, we manage the full project life cycle while continually advancing our capabilities, strengthening our national presence, and investing in the people who power our growth. At H&H, you’ll join a firm that is building on its legacy by aligning expertise, expanding opportunity, and positioning itself for long-term, sustainable growth.

This position is designed for an experienced support professional who enjoys solving difficult problems, working directly with people, and taking ownership from diagnosis through resolution. The role requires regular in-person collaboration in our Annapolis office and occasional travel to other locations.

Responsibilities

User Support and Service Delivery

  • Manage support requests from initial diagnosis through resolution, providing technical support to office, remote, and field employees.
  • Troubleshoot desktops, laptops, mobile devices, printers, conferencing systems, connectivity, and business applications while delivering excellent customer service.

Systems and Application Support

  • Configure, deploy, and support endpoint devices, Microsoft Windows, Microsoft 365, user administration, and endpoint management technologies.
  • Support virtual desktop, remote-access, and engineering applications, including Autodesk and Bentley products.

Infrastructure and Security

  • Support network, server, cloud, communications, and office technology infrastructure.
  • Maintain endpoint security through patching, monitoring, vulnerability remediation, and security best practices.

Documentation and Continuous Improvement

  • Create and maintain technical documentation, knowledge articles, support procedures, and end-user guides.
  • Participate in technology deployments, office openings, system upgrades, and continuous improvement initiatives while recommending practical solutions to enhance IT operations.

Requirements

  • High school diploma or equivalent required.
  • Three or more years of experience supporting enterprise technology environments, preferably within a multi-office organization.
  • Strong troubleshooting skills across Windows operating systems, Microsoft 365, endpoint devices, business applications, remote access, and network connectivity.
  • Experience with endpoint deployment, device management, user administration, and Microsoft Configuration Manager, Microsoft Intune, or similar platforms.
  • Familiarity with IT service management (ITSM), basic cybersecurity practices, and supporting remote or geographically distributed employees.
  • Strong communication, organizational, and customer service skills, with the ability to manage multiple priorities and explain technical concepts to users of varying technical abilities.
  • Ability to perform hands-on hardware installations and travel occasionally to other company locations.

Preferred Qualifications

  • Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  • Experience supporting technology within a civil engineering, architecture, construction, or other professional services environment, including Autodesk AutoCAD, Civil 3D, Bentley, or similar engineering applications.
  • Experience administering systems within a medium-to-large enterprise environment.
  • Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified, or equivalent credentials.

Benefits

We offer a professional work environment, competitive salary, benefits package and 401(k).

EOE M/F/DISABILITY/VETS