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Associate It Support Jobs in Baltimore, MD (NOW HIRING)

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY Are you passionate about technology and ...

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. * Experience supporting technology within a civil engineering, architecture ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. * Experience supporting technology within a civil engineering, architecture ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. * Experience supporting technology within a civil engineering, architecture ...

APGFCU

IT Support Analyst

Edgewood, MD · On-site

The IT Support Analyst would be responsible for the areas of system support and operational support. This includes desktop support and peripherals, networking, user onboarding and exit, application ...

APGFCU

IT Support Analyst

Edgewood, MD · On-site

The IT Support Analyst would be responsible for the areas of system support and operational support. This includes desktop support and peripherals, networking, user onboarding and exit, application ...

Enginuity

IT Support Analyst

Columbia, MD

$38K - $77K/yr

ESSENTIAL FUNCTIONS: * IT Support - * Monitor ticketing system to document, assign and resolve end user technical problems. * Follow-up with customers to ensure appropriate resolutions have been ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Baltimore, MD

Associate It Support information

See Baltimore, MD salary details

$10

$19

$28

How much do associate it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for associate it support in Baltimore, MD is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Baltimore, MD? The most popular types of It Support jobs in Baltimore, MD are:
What are popular job titles related to Associate It Support jobs in Baltimore, MD? For Associate It Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Baltimore, MD look for? The top searched job categories for Associate It Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Associate It Support jobs? Cities near Baltimore, MD with the most Associate It Support job openings:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,440 per year, or $19.4 per hour.

Information Technology Support Specialist

General Dynamics Information Technology

Annapolis Junction, MD • On-site

$30.44 - $41.18/hr

Full-time

Medical, Retirement

Posted 27 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 223 rated it services

Job description

Share
REQ#: RQ224425Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Help Desk Technician IV
Shape the Mission. Shape Your Career.

Step into a role where your technical talent directly supports nationallevel operations. As a Help Desk Technician IV with GDIT, youll be part of an elite IT team ensuring our customers stay connected, productive, and missionready. If youre resourceful, missionminded, and ready to make an impact, this is where you belong.

What Youll Do
Frontline Support & Problem Solving
Deliver responsive, highquality support via phone, email, chat, and ticketing systems.
Track, triage, and resolve technical issues with accuracy and professionalism.
Troubleshoot hardware, software, and basic network connectivity challenges.
Provide clear, stepbystep guidance to users at all levels.
Escalate complex issues to advanced teams when needed.
Mentor junior technicians and support new team members.

Technical Expertise
Install, configure, and update software across user devices.
Support account management tasks such as password resets and lockouts.
Diagnose basic issues with printers, scanners, and peripherals.
Maintain inventory and contribute to asset management processes.

Documentation Excellence
Create clear, detailed documentation of issues, resolutions, and procedures.
Contribute solutions and best practices to the knowledge base.
Ensure all tickets include complete, accurate troubleshooting steps.

Customer Care & Communication
Provide friendly, empathetic, and highly effective customer service.
Translate technical concepts into language nontechnical users can understand.
Keep users informed with timely ticket updates.
Support teammates and contribute to an engaged, highperforming team culture.

Security & Compliance
Follow all established security and IT policies.
Report potential incidents or anomalies immediately through proper channels.

What You Bring
Education: AA/AS degree
Experience: 5+ years relevant help desk or IT support experience
Technical Skills: Proficient in hardware/software troubleshooting, remote support tools
Clearance: TS/SCI with FullScope Polygraph (active)
Certification: CompTIA Security+ (or obtained within first 3 months)
Citizenship: U.S. citizen
Schedule: missionessential availability may include holidays
Location: Annapolis Junction, MD
Commitment to staying current with evolving technologies

Why GDIT
Be part of an organization where your work supports realworld mission success. At GDIT, your growth is supported and your contributions matter.

Growth: Access to AIdriven career tools and learning platforms
Mobility: Dedicated internal mobility support for longterm career progression
Benefits: Competitive compensation, 401(k) with company match, comprehensive health & wellness
Culture: Innovative, collaborative, and militaryfriendly workplace

Own Your Opportunity
Join GDIT and discover how far your skills, passion, and security clearance can take you. Your next missiondriven career step starts here.

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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Hours and flexibility

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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