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Entry Level It Support Jobs in Baltimore, MD (NOW HIRING)

Survice

IT Helpdesk Specialist

Belcamp, MD

$20 - $25/hr

Since 1981, we have supported the DoD community, as well as Homeland Security, advanced ... Minimum Qualifications of IT Helpdesk Specialist This is an Entry Level position - A Security ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Enginuity

IT Support Analyst

Columbia, MD · On-site

$38K - $77K/yr

ESSENTIAL FUNCTIONS: * IT Support - * Monitor ticketing system to document, assign and resolve end user technical problems. * Follow-up with customers to ensure appropriate resolutions have been ...

USHP

Healthcare IT Support Specialist

Greenbelt, MD · On-site

Capitol Cardiology Position Title : IT Support Specialist Location : Greenbelt, MD (in office) Travel Required : As needed to Capitol Cardiology offices within the Greenbelt, MD area Who we are: US ...

Lentech Inc

IT Support Specialist

Fort George G Meade, MD · On-site

$54K - $58K/yr

Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and * documentation to ensure efficient and effective IT service management. End-User Support: * Act as a ...

U.S. Navy

IT Support Specialist

Aberdeen, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Baltimore, MD

Entry Level It Support information

See Baltimore, MD salary details

$11

$18

$26

How much do entry level it support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level it support in Baltimore, MD is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.29 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Baltimore, MD?

The most popular types of It Support jobs in Baltimore, MD are:

What job categories do people searching Entry Level It Support jobs in Baltimore, MD look for?

The top searched job categories for Entry Level It Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Entry Level It Support jobs?

Cities near Baltimore, MD with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,425 per year, or $18.5 per hour.

Junior Technician - Entry-Level IT Support

RedZone Technologies

Annapolis, MD • On-site

$40K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Your Role at RedZone Technologies  


Start Your IT Career - Real-World Experience 


This is an entry-level position for someone eager to build a career in IT.  


As a Junior Technician at RedZone Technologies, you'll work hands-on to learn about technical troubleshooting and resolving issues pertaining to hardware, software, and networking to help client environments stay up and running. 


You’ll support the installation and maintenance of systems while growing alongside a team of experienced engineers who are ready to coach and collaborate. We’re looking for someone with drive, curiosity, and a strong interest in IT infrastructure and support. 

What You’ll Do 


Ongoing Learning 

  • Hands-on learning – technical troubleshooting, issue resolution, infrastructure, cybersecurity, cloud, and virtualization tools. 
  • Build foundational skills to grow into a mid-level technician or engineer role. 

Technical Support & Site Visits 

  • Travel to local client locations to install, configure, and troubleshoot IT systems. 
  • Assist in resolving network and desktop issues. 

Hardware & Software Setup 

  • Assist in the installation and maintenance of routers, switches, servers, and firewalls. 
  • Work with systems from Microsoft, Cisco, VMware, and other major vendors. 

Collaborate with Experienced Engineers 

  • Learn in real time by shadowing senior team members and supporting larger projects. 
  • Build foundational skills by sharing knowledge and contributing to the resolution of technical issues with the team. 

Ticketing & Documentation 

  • Develop an understanding of ticketing processes and systems. 
  • Keep clear records of client systems, tasks performed, and troubleshooting steps. 
  • Ensure all actions are properly logged for internal reference and client transparency. 

What We’re Looking For 


Experience & Interests 

  • Strong interest in IT, technology, and problem-solving. 
  • Exposure to Microsoft environments (Windows Server, Active Directory, Group Policy) is a plus. 

Technical Foundation 

  • Basic understanding of networking equipment like routers, switches, and firewalls. 
  • Familiarity with troubleshooting desktops, printers, and common hardware/software issues. 
  • Experience with Microsoft tools (Windows 10/11, Exchange, Active Directory) is helpful but not required. 

Key Competencies 

  • Problem-Solving: You enjoy diagnosing issues and figuring out how things work. 
  • Teamwork: You’re eager to learn from others and contribute wherever possible. 
  • Customer Service: You care about doing right by clients and building trust. 
  • Communication: You explain technical issues in plain language and keep people in the loop. 
  • Initiative: You take ownership of tasks and want to keep growing your skills. 

Additional Requirements 

  • U.S. Citizenship is required. 
  • Your own transportation - required for occasional travel to local client sites. 
  • This is a 100% in-office/on-site role. 
  • Must be able to lift equipment up to 40 lbs and assist with heavier devices as needed. 

Benefits 

  • 401(k) with company matching 
  • Health insurance 
  • Vision insurance 
  • Paid time off 
  • Professional development in a growing technical environment 

Why Join RedZone Technologies?  

We’re a fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individual matters here. You won’t be a number. You’ll be a core contributor on a team that values accountability, excellence, and real impact. 

Ready to Apply? 

If you’re excited by the opportunity to contribute to a team that values follow-through, lifelong client relationships, and continuous learning, we want to hear from you. Apply today to take the next step in your career with RedZone Technologies. 

Company Description

RedZone Technologies, headquartered in Annapolis, Maryland, is a security and IT services firm delivering Continuous Confidence for regulated mid-market and enterprise organizations. Backed by more than 25 years of industry experience and a team of over 70 professionals, RedZone unifies IT operations, cybersecurity, and compliance into a single accountable operating model, replacing fragmented vendor environments with an outcome-driven approach spanning Continuous Posture, Resilience, Compliance, and Intelligence. Through integrated operations, automation, and real-time visibility, RedZone enables organizations to reduce risk, maintain continuous audit readiness, and ensure technology consistently supports business performance and growth.