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Tech Support Jobs in Baltimore, MD (NOW HIRING)

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$16 - $21.25/hr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY Are you passionate about technology and ...

Entarian

Tech Support Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Tech Support Specialist to support services for Vessel Monitoring System (VMS) vTrack software end users on behalf of NOAA's Office of the Chief ...

Entarian

Tech Support Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Entarian is seeking a Tech Support Specialist NMFS OCIO service desk is tasked with providing support for the Office of Law Enforcement, Vessel Monitoring System (VMS) which includes the following:

Entarian

Tech Support Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Tech Support Specialist NMFS OCIO service desk is tasked with providing support for the Office of Law Enforcement, Vessel Monitoring System (VMS ...

Entarian

Tech Support Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Tech Support Specialist NMFS OCIO service desk is tasked with providing support for the Office of Law Enforcement, Vessel Monitoring System (VMS ...

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All JobsTech Support JobsTech Support Jobs in Baltimore, MD

Tech Support information

See Baltimore, MD salary details

$26.8K

$43.2K

$65.6K

How much do tech support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for tech support in Baltimore, MD is $43,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Baltimore, MD? The most popular types of Tech Support jobs in Baltimore, MD are:
What are popular job titles related to Tech Support jobs in Baltimore, MD? For Tech Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Baltimore, MD look for? The top searched job categories for Tech Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Tech Support jobs? Cities near Baltimore, MD with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,204 per year, or $20.8 per hour.

Technology Support Assistant

PHILLIPS PROGRAMS

Laurel, MD • On-site

$39K - $58K/yr

Other

Re-posted 22 days ago

Job description

Title: Tech Support Assistant ~ Special Education
Position Type: Full-time
Location: Laurel, Maryland
What we do and offer our team:
PHILLIPS PROGRAMS Schools are private special education day schools for children with emotional and behavioral needs. PHILLIPS has a unique approach to special education. Our programs provide a place of relationship and belonging where students can be accepted; treated with compassion and respect. We offer competitive salaries, a comprehensive benefits package, a place where you can learn and grow as a professional, and a warm and friendly environment that lives our values. In addition, our staff are eligible for the Federal Student Loan Forgiveness Program!
What the Special Education Tech Support Assistant does:
In coordination with the Program Director, Program Supervisors, Network and Facility Managers, the Tech Support Assistant provides technological needs by providing daily technical systems and support to the program. The Tech Support Assistant assists the program as assigned in any of the following:
  • Provides technical support to the Laurel and Fairfax programs.
  • Provides technical support to staff, students, and families.
  • Provides training to staff, students, and families as needed.
  • Coordinates and communicates with staff from LEAs concerning issues with LEA-issued devices and technology.
  • Assists in student crisis counseling as needed.
  • Maintains and manages the inventory for a variety of devices, technology, and supporting accessories.
  • Provides daily troubleshooting of issues to devices.
  • Serves on technology and software committees and other relevant task forces as needed.
  • Assists in purchase of materials and supplies and maintenance of computer systems.

What the Special Education Tech Support Assistant brings to the team:
  • Associate's degree in related field (preferred)
  • Experience in special needs school environment (preferred)
  • Enjoy working with a team.

Apply