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Tech Support Jobs in Baltimore, MD (NOW HIRING)

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$16 - $21.25/hr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

Bozzuto

Technology Support Specialist

Greenbelt, MD · On-site

$54K - $55K/yr

As a Technology Support Specialist your responsibilities include: Helpdesk Support * Serve as first point of contact for technology support requests via phone, email, and ticketing system

Image Engineering

IT Support Technician

Curtis Bay, MD

$75K - $85K/yr

The IT Support Technician will support the day-to-day operation of all information technology systems deployed by the company. This individual should be passionate about working in the entertainment ...

Image Engineering

IT Support Technician

MD · On-site

$75K - $85K/yr

The IT Support Technician will support the day-to-day operation of all information technology systems deployed by the company. This individual should be passionate about working in the entertainment ...

Legence

IT Support Specialist

Beltsville, MD · On-site

$70K - $80K/yr

The role of the IT Support Specialist is to provide first-line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving support ...

Morgan 6

IT Support Technician

Annapolis, MD

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATIONAnnapolis Junction, MD 20701 CLEARANCETS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARYAre you passionate about technology and ...

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All JobsTech Support JobsTech Support Jobs in Baltimore, MD

Tech Support information

See Baltimore, MD salary details

$26.8K

$43.2K

$65.6K

How much do tech support jobs pay per year?

As of Jul 4, 2026, the average yearly pay for tech support in Baltimore, MD is $43,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What jobs pay 4000 a week without a degree?

Tech support roles typically do not pay $4,000 a week without specialized skills or certifications. High-paying jobs in this field usually require experience, technical knowledge, or certifications such as CompTIA or Cisco. For higher earnings, roles like network administrators or cybersecurity specialists may reach that level with experience, but they often require relevant training or certifications.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What does a tech support job involve?

A tech support job involves assisting users with hardware, software, and network issues, often through phone, email, or chat. It requires troubleshooting skills, knowledge of operating systems and common applications, and may involve documenting problems and solutions. Technical certifications and good communication skills are often beneficial for this role.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Baltimore, MD? The most popular types of Tech Support jobs in Baltimore, MD are:
What are popular job titles related to Tech Support jobs in Baltimore, MD? For Tech Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Baltimore, MD look for? The top searched job categories for Tech Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Tech Support jobs? Cities near Baltimore, MD with the most Tech Support job openings:
Tech Support jobs near you
Technology Support Assistant

Technology Support Assistant

PHILLIPS PROGRAMS

Laurel, MD • On-site

$16 - $21.25/hr

Other

Posted 16 days ago

Job description

Title: Tech Support Assistant ~ Special Education

Position Type: Full-time

Location: Laurel, Maryland

What we do and offer our team:

PHILLIPS PROGRAMS Schools are private special education day schools for children with emotional and behavioral needs. PHILLIPS has a unique approach to special education. Our programs provide a place of relationship and belonging where students can be accepted; treated with compassion and respect. We offer competitive salaries, a comprehensive benefits package, a place where you can learn and grow as a professional, and a warm and friendly environment that lives our values. In addition, our staff are eligible for the Federal Student Loan Forgiveness Program! 

  

What the Special Education Tech Support Assistant does:

In coordination with the Program Director, Program Supervisors, Network and Facility Managers, the Tech Support Assistant provides technological needs by providing daily technical systems and support to the program. The Tech Support Assistant assists the program as assigned in any of the following:

  • Provides technical support to the Laurel and Fairfax programs.
  • Provides technical support to staff, students, and families.
  • Provides training to staff, students, and families as needed. 
  • Coordinates and communicates with staff from LEAs concerning issues with LEA-issued devices and technology.
  • Assists in student crisis counseling as needed.
  • Maintains and manages the inventory for a variety of devices, technology, and supporting accessories. 
  • Provides daily troubleshooting of issues to devices.
  • Serves on technology and software committees and other relevant task forces as needed.
  • Assists in purchase of materials and supplies and maintenance of computer systems.

What the Special Education Tech Support Assistant brings to the team:

  • Associate’s degree in related field (preferred)
  • Experience in special needs school environment (preferred)
  • Enjoy working with a team.

Apply