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Tech Support Jobs in Baltimore, MD (NOW HIRING)

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time Cherry Bekaert Recruiting & Staffing is partnering with an innovative international organization ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD

$16 - $21.25/hr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY Are you passionate about technology and ...

Morgan 6

IT Support Technician

Annapolis, MD

$43K - $50K/yr

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support.

Belcan

Tech-support

Annapolis, MD · On-site

$32.89/hr

Job Title: Tech-support Location: Annapolis, MD Zip Code: 21401 Duration: 12 Months Pay Rate: $32.89/hr. Keyword's: #Annapolisjobs; #Techsupportjobs; Start Date: Immediate We provide a competitive ...

Erickson

Intern - IT Support

Catonsville, MD

$18 - $20/hr

As our IT Intern, you will be part of a team that provides technology support to over 1030 staff members and 2005 residents. Every day, you will provide technical support to our employees, handle ...

New

Erickson Senior Living

Intern - IT Support

Catonsville, MD · On-site

$18 - $20/hr

As our IT Intern, you will be part of a team that provides technology support to over 1030 staff members and 2005 residents. Every day, you will provide technical support to our employees, handle ...

New

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Showing results 1-20

All JobsTech Support JobsTech Support Jobs in Baltimore, MD

Tech Support information

See Baltimore, MD salary details

$26.8K

$43.2K

$65.6K

How much do tech support jobs pay per year?

As of Aug 30, 2026, the average yearly pay for tech support in Baltimore, MD is $43,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Baltimore, MD?

The most popular types of Tech Support jobs in Baltimore, MD are:

What are popular job titles related to Tech Support jobs in Baltimore, MD?

For Tech Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Baltimore, MD look for?

The top searched job categories for Tech Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Tech Support jobs?

Cities near Baltimore, MD with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,202 per year, or $20.8 per hour.

IT Support Tech

Cherry Bekaert

Annapolis, MD • On-site

$21.25 - $29.25/hr

Full-time

Posted 19 days ago

Cherry Bekaert rating

9.2

Company rating: 9.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 23 rated bookkeepers and accountants

Job description

IT Support Technician
Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time
Cherry Bekaert Recruiting & Staffing is partnering with an innovative international organization seeking an IT Support Technician to support day-to-day technology operations for its U.S. office.
This role is ideal for a hands-on IT professional who enjoys troubleshooting technical issues, supporting end users, managing Microsoft 365 environments, and serving as a key point of contact for local IT operations. The position works closely with global technology teams and external partners to ensure reliable systems, strong user support, and seamless business operations.
About the Opportunity
As the primary IT support resource for the U.S. location, you will provide front-line technical support for hardware, software, networking, and business applications while helping maintain a productive and secure workplace technology environment. The role also serves as a liaison for Microsoft Dynamics 365 Business Central-related issues, coordinating with internal stakeholders and external vendors to drive resolution and system performance.
Responsibilities
  • Provide first-level IT support for hardware, software, user accounts, and workplace technology issues.
  • Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
  • Manage device provisioning and deployment through MDM tools such as Microsoft Intune and Autopilot.
  • Maintain IT asset inventory and oversee hardware lifecycle management, including procurement, deployment, replacement, and disposal.
  • Administer Microsoft 365 services including user accounts, mailboxes, Teams, and SharePoint.
  • Coordinate onboarding and offboarding activities, including account provisioning and workstation setup.
  • Track incidents and service requests through ticketing and ITSM platforms.
  • Serve as the local point of contact for Microsoft Dynamics 365 Business Central support issues and coordinate resolution efforts.
  • Troubleshoot local network, VPN, printer, and connectivity issues.
  • Collaborate with global IT teams on technology standards, security initiatives, and system rollouts.
Qualifications
  • 3-6 years of experience in IT support, help desk, desktop support, or a related role.
  • Associate degree, vocational training, or comparable IT experience.
  • Experience supporting users in a business environment.
  • Hands-on experience administering Microsoft 365, including user accounts, mailboxes, Teams, and SharePoint.
  • Experience with ticketing systems and ITSM platforms.
  • Strong troubleshooting abilities across hardware, software, and networking issues.
  • Experience with Windows operating systems and Microsoft technologies.
  • Knowledge of device deployment, lifecycle management, and endpoint support.
  • Ability to work independently while providing exceptional customer service.
  • Strong written and verbal communication skills.
Preferred Qualifications
  • Experience with Microsoft Dynamics 365 Business Central, Dynamics GP, or other ERP systems.
  • Familiarity with Microsoft Intune, Autopilot, or similar endpoint management tools.
  • Knowledge of networking concepts including TCP/IP, DNS, VPN, and Wi-Fi.
  • Experience supporting international teams or working across multiple time zones.
  • Experience coordinating with external IT vendors and service providers.
Additional Details
  • Primarily on-site position located in Annapolis Junction, MD.
  • Hybrid schedule offering one remote workday per week.
  • Opportunity to work closely with both local and global teams in a collaborative environment.
  • Competitive compensation and comprehensive benefits package.
Interested candidates should apply today for immediate consideration.

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