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Tech Support Jobs in Baltimore, MD (NOW HIRING)

Erickson

Intern - IT Support

Catonsville, MD · On-site

$18 - $20/hr

As our IT Intern, you will be part of a team that provides technology support to over 1030 staff members and 2005 residents. Every day, you will provide technical support to our employees, handle ...

USHP

Healthcare IT Support Specialist

Greenbelt, MD · On-site

Capitol Cardiology Position Title: IT Support Specialist Location: Greenbelt, MD (in office) Travel Required: As needed to Capitol Cardiology offices within the Greenbelt, MD area Who we are: US ...

USHP

Healthcare IT Support Specialist

Greenbelt, MD · On-site

Capitol Cardiology Position Title : IT Support Specialist Location : Greenbelt, MD (in office) Travel Required : As needed to Capitol Cardiology offices within the Greenbelt, MD area Who we are: US ...

Marathon TS

IT Support Specialist Junior

Baltimore, MD · On-site

The role involves installing, configuring, servicing, repairing, and maintaining IT systems in both ... Marathon TS provides a full range of consulting & manpower services for clients that needs support ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Baltimore, MD

Tech Support information

See Baltimore, MD salary details

$27K

$43.5K

$66.1K

How much do tech support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for tech support in Baltimore, MD is $43,534.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,100.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Baltimore, MD?

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What are popular job titles related to Tech Support jobs in Baltimore, MD?

For Tech Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Baltimore, MD look for?

The top searched job categories for Tech Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Tech Support jobs?

Cities near Baltimore, MD with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Baltimore, MD as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,534 per year, or $20.9 per hour.

IT Support Technician I, II, and III (AV Support)

Catonsville, MD • On-site

Community College of Baltimore County
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Community College of Baltimore Countyexternal

$46K - $91K/yr

Full-time

Re-posted 2 days ago

Community College Of Baltimore County rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Class Description Join the IT team at CCBC, where you'll provide essential technical support while playing a key role in audiovisual (AV) technology across campus. As an IT Support Technician, you'll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance, and classroom technology. While this is a well-rounded IT role, we currently have a strong need for technicians with AV expertise to support smart classrooms, multimedia setups, and campus events.

CCBC offers great benefits, professional growth opportunities, and a collaborative environment where your skills can make a real impact. CCBC has three levels of IT Support Technician roles, each with increasing responsibilities and requirements. The specific responsibilities, requirements, and pay ranges for each level are detailed below.

___________________________________________________________________________ IT Support Technician I: $46,596-$77,015 The purpose of this class is to provide prompt and efficient helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner as well as to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician II: $51,253-$84,715 The purpose of this class is to provide prompt and efficient helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.

Minimum Requirements IT Support Technician I: High School diploma/GED and one year of related experience, candidates currently enrolled in college or Associate's Degree preferred. Knowledge of and familiarity with support of assorted computer software, hardware and multi-media equipment required. Help Desk Institute (HDI) Customer Service Representative Certification is preferred.

Department may designate certifications required within six months of hire. IT Support Technician II: Associate's Degree and three years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST, or MS SCCM). Help Desk Institute (HDI) Customer Service Representative Certification will be required within six months of hire.

IT Support Technician III: Associate's Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment. One other technical certification required such as CompTIA (e.g. A+, Net+) Infocomm CTS, or Microsoft certifications (e.g

MCSA, MCSE) FOR BEST CONSIDERATION APLY BEFORE MAY 28, 2026 Class Specific Essential Duties IT Support Technician I: Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment. Assist with setup and operation of media programs, seminars, board meetings, and any other special events that occur on or off campus.

Assist with tracking and update of hardware and software asset inventory. Coordinate outsourced hardware repairs. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive.

There will be other duties as assigned. IT Support Technician II: Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.

Assist with setup and operation of media programs, seminars, board meetings and any other special events that occur on or off campus. Assist with tracking and updating of hardware and software asset inventory. Coordinate outsourced hardware repairs.

Setup and provide basic support for desktop and client software. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician III: Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment. Assist with setup and onsite support of media programs, seminars, board meetings and any other special events that occur on or off campus.

Assist with tracking and updating of hardware and software asset inventory. Coordinate outsourced hardware repairs. Provide advanced installation and support for desktop and client software.

Image computers using prevailing software; clean malware and recover/re-image systems as needed. Train other Help Desk Analysts, as needed. Assist in planning and implementing upgrades, replacements and special projects.

Provide network administration and support. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties IT Support Technician I: Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts). Assist Tier II and Tier III to support special project implementations.

Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive.

There will be other duties as assigned. IT Support Technician II: Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).

Assist Tier II and Tier III to support special project implementations. Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms.

Install desktop software using deployment console. Set up IP printing. Set up email (Outlook) client on desktops.

Schedule and set up web video conferences and/or conference calls. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician III: Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts). Assist Tier II and Tier III to support special project implementations.

Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms. Install desktop software using deployment console.

Set up IP printing. Set up email (Outlook) client on desktops. Schedule and set up web video conferences and/or conference calls.

Work with Tier II to create computer deployment images. Package and install client software for server based applications and maintain client software licenses. Perform Active Directory maintenance tasks.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

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