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Tech Support Jobs in Baltimore, MD (NOW HIRING)

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

Enginuity

IT Support Analyst

Columbia, MD

$38K - $77K/yr

ESSENTIAL FUNCTIONS: * IT Support - * Monitor ticketing system to document, assign and resolve end user technical problems. * Follow-up with customers to ensure appropriate resolutions have been ...

APGFCU

IT Support Analyst

Edgewood, MD · On-site

The IT Support Analyst would be responsible for the areas of system support and operational support. This includes desktop support and peripherals, networking, user onboarding and exit, application ...

APGFCU

IT Support Analyst

Edgewood, MD · On-site

The IT Support Analyst would be responsible for the areas of system support and operational support. This includes desktop support and peripherals, networking, user onboarding and exit, application ...

InstantServe LLC

IT Support Technician

Baltimore, MD · On-site

$20.50 - $28.25/hr

... Support classroom and administrative technology equipment l Perform device imaging, deployment, and basic repair tasks l Document tickets, resolutions, and service activities l Travel between ...

Annapolis Micro Systems

Be Seen First

IT Support Technician - 2nd Shift

Annapolis, MD · On-site

$80K - $105K/yr

As the IT Support Technician, you will be responsible for helping to resolve technical issues, administering IT systems, and ensuring smooth day-to-day operations. As the first line of support for ...

U.S. Navy

IT Support Specialist

Maryland City, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Reisterstown, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Springdale, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Baltimore, MD

Tech Support information

See Baltimore, MD salary details

$26.8K

$43.2K

$65.6K

How much do tech support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for tech support in Baltimore, MD is $43,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Baltimore, MD? The most popular types of Tech Support jobs in Baltimore, MD are:
What are popular job titles related to Tech Support jobs in Baltimore, MD? For Tech Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Baltimore, MD look for? The top searched job categories for Tech Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Tech Support jobs? Cities near Baltimore, MD with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,204 per year, or $20.8 per hour.

IT Support Technician - Helpdesk

H&H

Annapolis, MD • On-site

$21.25 - $29.25/hr

Full-time

Retirement

Posted 26 days ago

Job description

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland.

H&H is a nationally recognized, full-service infrastructure engineering firm delivering innovative solutions that move communities forward. With more than 139 years of experience and over 600 professionals across 32 offices nationwide, we combine deep technical expertise with the agility of a privately owned firm. From planning and design through construction, we manage the full project life cycle while continually advancing our capabilities, strengthening our national presence, and investing in the people who power our growth. At H&H, you’ll join a firm that is building on its legacy by aligning expertise, expanding opportunity, and positioning itself for long-term, sustainable growth.

This position is designed for an experienced support professional who enjoys solving difficult problems, working directly with people, and taking ownership from diagnosis through resolution. The role requires regular in-person collaboration in our Annapolis office and occasional travel to other locations.

Responsibilities

User Support and Service Delivery

  • Manage support requests from initial diagnosis through resolution, providing technical support to office, remote, and field employees.
  • Troubleshoot desktops, laptops, mobile devices, printers, conferencing systems, connectivity, and business applications while delivering excellent customer service.

Systems and Application Support

  • Configure, deploy, and support endpoint devices, Microsoft Windows, Microsoft 365, user administration, and endpoint management technologies.
  • Support virtual desktop, remote-access, and engineering applications, including Autodesk and Bentley products.

Infrastructure and Security

  • Support network, server, cloud, communications, and office technology infrastructure.
  • Maintain endpoint security through patching, monitoring, vulnerability remediation, and security best practices.

Documentation and Continuous Improvement

  • Create and maintain technical documentation, knowledge articles, support procedures, and end-user guides.
  • Participate in technology deployments, office openings, system upgrades, and continuous improvement initiatives while recommending practical solutions to enhance IT operations.

Requirements

  • High school diploma or equivalent required.
  • Three or more years of experience supporting enterprise technology environments, preferably within a multi-office organization.
  • Strong troubleshooting skills across Windows operating systems, Microsoft 365, endpoint devices, business applications, remote access, and network connectivity.
  • Experience with endpoint deployment, device management, user administration, and Microsoft Configuration Manager, Microsoft Intune, or similar platforms.
  • Familiarity with IT service management (ITSM), basic cybersecurity practices, and supporting remote or geographically distributed employees.
  • Strong communication, organizational, and customer service skills, with the ability to manage multiple priorities and explain technical concepts to users of varying technical abilities.
  • Ability to perform hands-on hardware installations and travel occasionally to other company locations.

Preferred Qualifications

  • Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  • Experience supporting technology within a civil engineering, architecture, construction, or other professional services environment, including Autodesk AutoCAD, Civil 3D, Bentley, or similar engineering applications.
  • Experience administering systems within a medium-to-large enterprise environment.
  • Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified, or equivalent credentials.

Benefits

We offer a professional work environment, competitive salary, benefits package and 401(k).

EOE M/F/DISABILITY/VETS