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Tech Support Jobs in Lanham, MD (NOW HIRING)

Btisolutions

Tech Support

Rockville, MD · On-site

$22 - $30/hr

Tech Support Position Summary: The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business ...

BTI Solutions

Tech Support

Rockville, MD · On-site

$22 - $30/hr

Tech Support Position Summary: The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD

$16 - $21.25/hr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The ...

New

Siemens

IT Support Analyst

Arlington, VA · On-site

$73K - $99K/yr

As the IT Support Analyst, you will be responsible for providing Tier 1 service desk support, troubleshooting technical issues, and collaborating with the subject matter experts in the IT functional ...

New

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

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All JobsTech Support JobsTech Support Jobs in Lanham, MD

Tech Support information

See Lanham, MD salary details

$27K

$43.5K

$66.1K

How much do tech support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for tech support in Lanham, MD is $43,516.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What job categories do people searching Tech Support jobs in Lanham, MD look for? The top searched job categories for Tech Support jobs in Lanham, MD are:
What cities near Lanham, MD are hiring for Tech Support jobs? Cities near Lanham, MD with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Lanham, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,516 per year, or $20.9 per hour.

Tech Support

Btisolutions

Rockville, MD • On-site

$22 - $30/hr

Full-time

Posted 11 days ago

Job description

Tech Support

Position Summary:

The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business continuity by maintaining hardware, software, network configurations, and conference room equipment. The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer service to all employees, including executives

Responsibilities:

PC Support and Asset Management Troubleshoot end-user computing hardware, software, and network issues Manage the lifecycle of end-user devices from deployment to retirement Configure software and hardware settings based on company standards Handle IT ticketing systems by logging, tracking, and resolving issues timely Track and audit company IT hardware and software assets Provide high-touch, premium technical support for VIPs and executives Support standard business applications and corporate software tools Maintain conference room AV equipment and shared computing facilities Office Automation (OA) and Operations Deploy and enforce mobile device security and MDM policies Administer basic Windows environment and Active Directory (AD) tasks Support peripherals including printers, scanners, and external devices Perform routine maintenance on office automation systems Monitor and manage software licenses to ensure compliance Assist with IT security audits and regular operational reporting Procure and replace IT consumables like printer toner and accessories Setup and image new workstations for incoming employees

Requirements:

  • Education: Associate degree in Computer Science, IT, or equivalent work experience
  • Experience: 1-3 years of experience in technical helpdesk or desktop support roles
  • OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment
  • Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
  • Soft Skills: Strong communication skills with a customer-centric mindset
  • Problem Solving: Ability to diagnose basic network and software issues methodically

Nice to have qualifications:

  • Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals
  • Directory Services: Basic experience managing user accounts in Active Directory
  • Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)
  • Language:Bi-lingual (Both Korean andEnglish)
Why work at BTI?

We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

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