ZipRecruiter

Log In

1

Associate It Support Jobs in Silver Spring, MD (NOW HIRING)

TAD PGS, Inc

IT Support Technician

Washington, DC · On-site

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex ... Endpoint Administrator Associate. Benefits offered vary by contract. Depending on your temporary ...

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Technology) or Associate's degree in Network Administration and/or Computer Programming or ...

TAD PGS, Inc.

IT Support Technician

Washington, DC · On-site

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex ... Endpoint Administrator Associate. Benefits offered vary by contract. Depending on your temporary ...

TECHEAD

IT Support Specialist

Gaithersburg, MD · On-site

$25 - $27/hr

Compensation: $25-27/hr We are looking for a motivated IT Support Specialist to join our team. In ... Associate degree in Information Technology, Computer Science, or equivalent hands-on experience ...

Nooks

IT Support Specialist

Arlington, VA · On-site

As IT Support Specialist, you will be the frontline resource for day-to-day technical support and ... Associate's degree, or relevant certifications in lieu of experience. Eligibility & Clearance ...

New

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Technology) or Associate's degree in Network Administration and/or Computer Programming or ...

Fello

IT Support Technician

Linthicum Heights, MD · On-site

$25.50/hr

The IT Support Technician provides IT technical support to internal users, serving as the first point of contact for support tickets and troubleshooting connectivity, software, and device issues ...

New

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you?

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY Are you passionate about technology and ...

Helsing

IT Support Specialist

Washington, DC · On-site

C., we are looking for an IT Support Specialistto ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can ...

Helsing

IT Support Specialist

Washington, DC · On-site

C., we are looking for an IT Support Specialist to ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can ...

previous pagenext page

Showing results 21-40

All JobsAssociate It Support JobsAssociate It Support Jobs in Silver Spring, MD

Associate It Support information

See Silver Spring, MD salary details

$10

$20

$29

How much do associate it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for associate it support in Silver Spring, MD is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Silver Spring, MD?

The most popular types of It Support jobs in Silver Spring, MD are:

What are popular job titles related to Associate It Support jobs in Silver Spring, MD?

For Associate It Support jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Silver Spring, MD look for?

The top searched job categories for Associate It Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Associate It Support jobs?

Cities near Silver Spring, MD with the most Associate It Support job openings:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,074 per year, or $20.2 per hour.

IT Support Technician

TAD PGS, Inc

Washington, DC • On-site

$29.86/hr

Contractor

Medical, Retirement

Re-posted 9 days ago

Job description

We have an Excellent Contract position for an IT Support Technician to join a leading Company located in the Washington, DC. 

Pay Rate: $29.86

**US Citizenship is required.**
 **Candidate must have the ability to obtain and maintain a Public Trust.**

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role supports service delivery objectives by restoring service quickly, maintaining accurate ticket records, and meeting service level expectations for incidents and requests. The technician performs desk-side and service desk support, including workstation imaging, deployment, and enterprise software/peripheral configuration. The position collaborates with senior technicians and cross-functional IT teams to manage escalations, improve support workflows, and maintain a high-quality user experience. 

Job Responsibilities:  
  • Provide second-level technical support for end users across hardware, software, peripheral, and connectivity issues. 
  • Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints. 
  • Deliver support during assigned call-in and walk-in service desk coverage windows, and restore user productivity through timely diagnosis and resolution. 
  • Escalate unresolved incidents to appropriate teams with complete technical details and troubleshooting history. 
  • Manage incident and request tickets in the enterprise ticketing system, ensuring accurate categorization, prioritization, and documentation. 
  • Maintain ticket lifecycle ownership from assignment through closure in accordance with SLA targets. 
  • Coordinate with internal support teams and external support groups to ensure timely reassignment and resolution of escalated work. 
  • Capture clear resolution notes and trend indicators to support service quality reporting and process improvement. 
  • Perform workstation imaging, provisioning, and deployment for new and replacement devices. 
  • Configure and support peripherals and enterprise-standard software packages for users. 
  • Validate endpoint readiness, including required configurations and secure connectivity to services. 
  • Assist with hardware refresh, device swaps, and asset lifecycle activities consistent with contract procedures. 
  • Assist with user training and provide guidance on best practices for IT systems and tools. 
  • Contribute to support documentation and reusable troubleshooting steps for faster issue resolution. 
  • Partner with senior technicians and engineering teams to identify recurring issues and recommend process improvements. 
  • Participate in continuous service improvement activities aligned with operational and customer experience goals. 

Basic Hiring Criteria:  
  • Bachelor's degree.
  • Minimum 4 years of IT support experience in a service desk or desk-side environment. 
  • Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise applications. 
  • Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow). 
  • Windows and macOS endpoint troubleshooting and support.
  • Hardware diagnostics and peripheral support (laptops, desktops, monitors, printers, docking stations).
  • ServiceNow or comparable ticketing/ITSM platform usage. 
  • ITIL-aligned incident and request management practices. 
  • Workstation imaging, deployment, and enterprise software configuration. 

Desired Qualifications: 
  • Experience supporting federal civilian agency users in a high-visibility mission environment. 
  • ITIL 4 Foundation certification. 
  • Experience supporting VIP users and high-priority incident workflows. 
  • Familiarity with enterprise endpoint management and collaboration platforms (e.g., Microsoft Intune, Microsoft 365). 
  • CompTIA A+, Microsoft endpoint support, or similar end-user support certifications. 
  • Microsoft 365 Certified: Endpoint Administrator Associate. 
 
 Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance