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Part Time Tier 2 Support Jobs in Silver Spring, MD

Alutiiq

Armed Security Guard

Washington, DC

$19.75 - $25/hr

Shields Point LLC is seeking Part-Time Armed Security Guards for the U.S. Department of ... Tier 2 Security Clearance. Received a High School diploma, or received a GED, or shows HS ...

GRCDO

Executive & Program Assistant

Randallstown, MD · On-site

$30/hr

Executive & Program Assistant (Part-Time) Location: Randallstown, MD Hours: Up to 20 hours/week ... Tier 1: Phone Interview - Introductory conversation with a recruitment team member Tier 2: In ...

kgs

Part-Time Help Desk Technician

Arlington, VA

$23 - $31/hr

... clearance to support KDS and our government customer in Arlington, VA. Essential Functions ... Tier II technicians are the primary POC for incident and problem resolution and escalation.

kgs

Part-Time Help Desk Technician

Arlington, VA

$23 - $31/hr

... clearance to support KDS and our government customer in Arlington, VA. Essential Functions ... Tier II technicians are the primary POC for incident and problem resolution and escalation.

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid ... Provide Tier 1 technical support for end users (remote and on-site). * Troubleshoot and resolve ...

Nwis

Radio Communications Specialist - OPT

Sterling, VA

$122K - $253K/yr

... support services to meet our customers' most demanding challenges. Our capabilities include cyber ... Ability to test, identify, and resolve most tier 1 and tier 2 equipment and system problems

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All JobsTier 2 Support JobsPart Time Tier 2 Support JobsPart Time Tier 2 Support Jobs in Silver Spring, MD

Part Time Tier 2 Support information

See Silver Spring, MD salary details

$12

$19

$27

How much do part time tier 2 support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for part time tier 2 support in Silver Spring, MD is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.11 per hour, depending on experience, location, and employer.

What is the difference between Part Time Tier 2 Support vs Part Time Help Desk Technician?

AspectPart Time Tier 2 SupportPart Time Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentTechnical support, troubleshooting complex issuesFrontline customer support, basic troubleshooting
Industry UsageIT support, managed servicesIT help desk, customer service roles

Part Time Tier 2 Support and Part Time Help Desk Technician roles both involve technical support, but Tier 2 Support handles more complex issues requiring advanced troubleshooting skills, while Help Desk Technicians focus on basic customer inquiries and initial problem resolution. The certifications and work environments overlap, but Tier 2 roles typically require more specialized knowledge.

What are the most commonly searched types of Tier 2 Support jobs in Silver Spring, MD? The most popular types of Tier 2 Support jobs in Silver Spring, MD are:
What are popular job titles related to Part Time Tier 2 Support jobs in Silver Spring, MD? For Part Time Tier 2 Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Part Time Tier 2 Support jobs in Silver Spring, MD look for? The top searched job categories for Part Time Tier 2 Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Part Time Tier 2 Support jobs? Cities near Silver Spring, MD with the most Part Time Tier 2 Support job openings:
Part Time Tier 2 Support jobs near you

HelpDesk Specialist

Business Management Associates, Inc.

Bowie, MD • On-site

Part-time

Re-posted 3 days ago

Job description

Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary

The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.

Key Responsibilities
  • Provide Tier II and Tier III technical support for end users across enterprise environments
  • Serve as escalation lead for complex incidents and unresolved help desk tickets
  • Troubleshoot and resolve hardware, software, OS, and connectivity issues
  • Support Windows desktops, laptops, mobile devices, and server environments
  • Administer Active Directory user accounts, groups, permissions, and access controls
  • Support and maintain Microsoft 365 and Exchange environments
  • Manage incident, request, and escalation workflows in accordance with SLAs
  • Provide remote and on-site technical support as required
  • Create and maintain technical documentation, knowledge base articles, and procedures
  • Train and mentor junior help desk and IT support staff
  • Assist with help desk operations and workflow management
  • Support printers, peripherals, applications, and network connectivity
Required Skills & Technologies
  • Tier II / Tier III Help Desk & IT Support
  • Windows Desktop & Windows Server support
  • Active Directory administration
  • Microsoft 365 & Exchange
  • Incident & Escalation Management
  • Hardware & Software Troubleshooting
  • Remote Support Tools
  • Documentation & Knowledge Management
Education
  • Bachelor's Degree – Information Systems Management
  • Master's Degree – English Literature & Foreign Languages
Certifications
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional (VCP 5.5)
  • IBM Tivoli Storage Manager – Advanced Administration
  • Red Hat Linux Administration
Experience Level

20+ years of experience providing enterprise-level IT support in large and regulated environments.

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