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Part Time Tier 2 Support Jobs in Silver Spring, MD

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear documentation of the issue and troubleshooting steps taken. * Other duties as assigned. Qualifications

Alutiiq

Armed Security Guard

Washington, DC

$19.75 - $25/hr

Shields Point LLC is seeking Part-Time Armed Security Guards for the U.S. Department of ... Tier 2 Security Clearance. Received a High School diploma, or received a GED, or shows HS ...

GRCDO

Executive & Program Assistant

Randallstown, MD · On-site

$30/hr

Executive & Program Assistant (Part-Time) Location: Randallstown, MD Hours: Up to 20 hours/week ... Tier 1: Phone Interview - Introductory conversation with a recruitment team member Tier 2: In ...

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All JobsTier 2 Support JobsPart Time Tier 2 Support JobsPart Time Tier 2 Support Jobs in Silver Spring, MD

Part Time Tier 2 Support information

See Silver Spring, MD salary details

$12

$19

$27

How much do part time tier 2 support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for part time tier 2 support in Silver Spring, MD is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.11 per hour, depending on experience, location, and employer.

What is the difference between Part Time Tier 2 Support vs Part Time Help Desk Technician?

AspectPart Time Tier 2 SupportPart Time Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentTechnical support, troubleshooting complex issuesFrontline customer support, basic troubleshooting
Industry UsageIT support, managed servicesIT help desk, customer service roles

Part Time Tier 2 Support and Part Time Help Desk Technician roles both involve technical support, but Tier 2 Support handles more complex issues requiring advanced troubleshooting skills, while Help Desk Technicians focus on basic customer inquiries and initial problem resolution. The certifications and work environments overlap, but Tier 2 roles typically require more specialized knowledge.

What are the most commonly searched types of Tier 2 Support jobs in Silver Spring, MD?

The most popular types of Tier 2 Support jobs in Silver Spring, MD are:

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For Part Time Tier 2 Support jobs in Silver Spring, MD, the most frequently searched job titles are:

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What cities near Silver Spring, MD are hiring for Part Time Tier 2 Support jobs?

Cities near Silver Spring, MD with the most Part Time Tier 2 Support job openings:

Part Time Tier 2 Support jobs near you

6years Tier II support for critical 311 or 911 - Part time

GoIntellects Inc.

Washington, DC • On-site

$43 - $45/hr

Part-time

Posted 8 days ago

Job description

Role:  Tier II support for critical 311/911
Location : Washington, DC (Onsite)
Client : DC Government
Job Description :
IT professional (6–10 yrs) providing Tier II support for critical 311/911 operations—troubleshooting workstations, apps, networks. Supports Mobile Data Computers to ensure field unit connectivity. Weekend role: 10-hour shifts, 2 days/week.

Shift time 2 PM - Midnight

Responsibilities: 
  1. 1. Provides Tier II IT support for 911 and 311 call floor operations, including troubleshooting workstations, testing software updates, resolving system glitches, and assisting users. 
    2.  Supports MDC division operations, including imaging, processing client support requests, configuring, and maintaining toughbooks, routers, and associated vehicle installations. 
    3.  Provides support and feedback on implementation of IT hardware and application solutions for the call floor and MDC environments. 
    4.  Performs tests, participates in system acceptance procedures, and performance monitoring methods for call floor applications and MDC systems. 
    5.  Supports radio communications, dispatch operations, and network system infrastructure, including routine monitoring, alarm escalation, and coordination with OCTO and external stakeholders. 
    6.  Provides IT support for Mobile VPN and mobile connectivity tools, including diagnostics, troubleshooting, and coverage analysis. 
    7.  Follows OUC-IT Standard Operating Procedures (SOPs) for Tier II troubleshooting and daily operations. 
    8.  Supports IT asset management by tracking, updating, and maintaining inventory of call floor and MDC hardware, ensuring accurate records of equipment assignment, deployment, and lifecycle status. 
    9.  Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes. 
    10.  Participates in inter-agency coordination to ensure technical requirements for 911, 311, and MDC systems are met. 
    11.  Assists with security patching, operating system upgrades, firewall coordination, and integration of agency software into call floor and MDC environments. 
    12.  Assists in the deployment of new hardware and applications, including installation, configuration, testing, and user support. 
    13.  Performs other duties and responsibilities as required, assigned, or requested. 
  2.  
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience