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Apprentice It Support Jobs in Silver Spring, MD (NOW HIRING)

Blue Heron Capital

IT Support Technician

Mclean, VA · On-site

$21.75 - $30/hr

Verato, a company focused on identity intelligence, is seeking an IT Support Technician to join their technology team. The role involves providing top-level support to users, managing IT requests ...

Medisolv, Inc.

IT Support Engineer

Columbia, MD · On-site

You'll spend your time supporting employees, managing core IT systems, and continuously improving how we onboard, offboard, and manage technology across the company. A strong candidate is someone who:

TRIAEM, LLC

PEO IT Support

Springfield, VA

PEO IT Support Required Skills/ Education/Experience * 2 years of experience working with the National System for Geospatial Intelligence (NSG) community and its functions, with tasks to include ...

TRIAEM, LLC

PEO IT Support

Springfield, VA · On-site

PEO IT Support Required Skills/ Education/Experience * 2 years of experience working with the National System for Geospatial Intelligence (NSG) community and its functions, with tasks to include ...

Verato

IT Support Technician

Mclean, VA · On-site

$21.75 - $29.75/hr

The IT Support Technician will be part of our technology team. The ideal candidate will be fast to learn and will provide top level support to all our users. We are a rapidly growing company, so we ...

Unisys

IT Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

Experience: - Minimum 4 years of IT support experience in a service desk or desk-side environment. - Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise ...

Lentech Inc.

IT Support Specialist

Fort George G Meade, MD · On-site

$54K - $58K/yr

Lentech is hiring an IT Support Specialist. This is an excellent opportunity to get your career started! Key Responsibilities: Advanced Technical Support: * Deliver Tier 2 and 3 support for computer ...

New

Verato Inc.

IT Support Technician

Mclean, VA · On-site

$65K/yr

The IT Support Technician will be part of our technology team. The ideal candidate will be fast to learn and will provide top level support to all our users. We are a rapidly growing company, so we ...

Euclid Vision Corporation

IT Support Technician

Sterling, VA · On-site

$21.75 - $29.75/hr

... support for network infrastructure and key business/manufacturing systems, including AMP and NetSuite What You Bring * Associate's or Bachelor's degree in Computer Science, Information Technology, or ...

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Lanham, MD (onsite role; remote/telework not available) Position Overview We are seeking a ...

Legence

Senior IT Support Specialist

Chantilly, VA · On-site

The role of the Sr. IT Support Specialist is to provide proficient support for all staff. The Sr. IT Support Specialist is responsible for logging incidents and service requests, resolving advanced ...

TRIAEM, LLC

PEO IT Support

Springfield, VA · On-site

PEO IT Support Required Skills/ Education/Experience * 2 years of experience working with the National System for Geospatial Intelligence (NSG) community and its functions, with tasks to include ...

USO

Regional IT Support Technician

Arlington, VA · On-site

$30.77 - $40.38/hr

Monitor, maintain and provide primary support for IT systems located in assigned region including but not limited to hardware, software, applications and telephony.* * Manage helpdesk requests and ...

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All JobsApprentice It Support JobsApprentice It Support Jobs in Silver Spring, MD

Apprentice It Support information

See Silver Spring, MD salary details

$11

$20

$29

How much do apprentice it support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for apprentice it support in Silver Spring, MD is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by Apprentice IT Support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Apprentice IT Support, and why are they important?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

Is 27 too old for an apprenticeship?

There is no age limit for an apprentice IT support role, and individuals of various ages, including 27, often pursue apprenticeships to gain skills and certifications like CompTIA A+ or Network+. Employers value relevant skills and motivation, so age should not be a barrier to starting an apprenticeship in IT support.

What is the $5000 apprenticeship incentive?

The $5000 apprenticeship incentive is a financial benefit offered to support individuals in apprenticeship programs, including those pursuing roles like an IT Support apprentice. It is typically provided to encourage participation and may be awarded upon program completion or based on specific criteria such as skills development or certification achievement.

What does an IT support apprentice do?

An IT support apprentice assists with troubleshooting hardware and software issues, setting up and maintaining computer systems, and providing technical support to users. They often learn on the job while gaining skills in areas like network management, customer service, and using tools such as ticketing systems and remote support software.

What is the highest paying apprentice job?

The highest paying apprentice jobs are often in skilled trades such as electrical, plumbing, or HVAC apprenticeships, which can offer higher wages due to the specialized skills involved. In the IT support field, apprentices typically earn lower wages initially, but those who advance to roles like network or cybersecurity apprentices may see higher pay as they gain certifications and experience.

What are Apprentice IT Support roles?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
What are the most commonly searched types of It Support jobs in Silver Spring, MD? The most popular types of It Support jobs in Silver Spring, MD are:
What are popular job titles related to Apprentice It Support jobs in Silver Spring, MD? For Apprentice It Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Silver Spring, MD look for? The top searched job categories for Apprentice It Support jobs in Silver Spring, MD are:
Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in Silver Spring, MD as of June 2026, with employment types broken down into 2% Internship, 80% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $41,628 per year, or $20 per hour.
IT Support Coordinator (On-site)

IT Support Coordinator (On-site)

Guidance Residential

Reston, VA • On-site

$22.50 - $30.75/hr

Full-time

Posted 17 days ago

Job description

Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.
We are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed.
Help-Desk Support Functions
  • Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
  • Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations, laptops, and mobile devices to end users in a thorough and professional manner.
  • As directed by the CTO, provide support for commonly used applications, including Microsoft Office, Remote Desktop, and VPN as directed by the IT Help Desk.
  • Provide support, troubleshoot, and coordinate with vendors in resolving issues related to printers, scanners and other office equipment.
  • Assist in preparing, maintaining, and updating procedures for logging, reporting, and statistically monitoring desktop operations.
  • Assists the IT Help Desk in maintaining inventory of computer, networking, and all other IT-related equipment.
  • Configure, maintain and support all workstations, printers and miscellaneous devices as directed.
  • Assist in the maintenance of the Exchange e-mail server ensuring efficiency and up time, including all email related applications.
  • Assist in the administration of the daily and/or weekly backups: help analyze backup performance information, identify areas of concern, and propose design changes to rectify performance issues.

Requirements
  • Knowledge of Information Systems, Computer Science, or a related field is an advantage.
  • Internship/Apprenticeship experience in supporting an IT help desk, PC installation and maintenance.
  • Working knowledge of Windows 7, Windows 10, Windows Server 2008/2012, Microsoft Office, and MS Office 365.
  • Working knowledge of Mac OSX.
  • Excellent customer service, oral and written communication skills.
  • Ability to learn, follow processes and apply best practices related to the job.
  • Ability to explain technical concepts and procedures to non-technical users.
  • Using initiative and independent judgment within established guidelines and procedures.
  • Ability to thrive in high-demand high-pressure situations.

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