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Apprentice It Support Jobs in Silver Spring, MD (NOW HIRING)

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$22 - $30.25/hr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Virginia Tire & Auto

IT Support Specialist

Ashburn, VA · On-site

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing ...

Image Engineering

IT Support Technician

Curtis Bay, MD

$75K - $85K/yr

The IT Support Technician will support the day-to-day operation of all information technology systems deployed by the company. This individual should be passionate about working in the entertainment ...

Image Engineering

IT Support Technician

MD · On-site

$75K - $85K/yr

The IT Support Technician will support the day-to-day operation of all information technology systems deployed by the company. This individual should be passionate about working in the entertainment ...

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

Legence

IT Support Specialist

Beltsville, MD · On-site

$70K - $80K/yr

The role of the IT Support Specialist is to provide first-line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving support ...

State Affairs

IT Support Engineer

Washington, DC · On-site

$75K - $85K/yr

We are hiring an IT Support Engineer to join our team located in Washington, DC. As the IT Support Engineer you will: * Actively identify repetitive manual tasks, ticket trends, and system ...

Booz Allen Hamilton

IT Support Specialist

Mclean, VA

$69K - $158K/yr

IT Support Specialist The Opportunity: Supports day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Suppor ...

Booz Allen Hamilton, Inc.

IT Support Specialist

Mclean, VA · On-site

$69K - $158K/yr

Share IT Support Specialist The Opportunity: Supports day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is ...

Leidos

IT Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

The IT Support Technician-_2 provides second-level end-user support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This ...

Leidos

IT Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

The IT Support Technician-_2 provides second-level end-user support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This ...

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All JobsApprentice It Support JobsApprentice It Support Jobs in Silver Spring, MD

Apprentice It Support information

See Silver Spring, MD salary details

$11

$20

$29

How much do apprentice it support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for apprentice it support in Silver Spring, MD is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by Apprentice IT Support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Apprentice IT Support, and why are they important?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

Is 27 too old for an apprenticeship?

There is no age limit for an apprentice IT support role, and individuals of various ages, including 27, often pursue apprenticeships to gain skills and certifications like CompTIA A+ or Network+. Employers value relevant skills and motivation, so age should not be a barrier to starting an apprenticeship in IT support.

What is the $5000 apprenticeship incentive?

The $5000 apprenticeship incentive is a financial benefit offered to support individuals in apprenticeship programs, including those pursuing roles like an IT Support apprentice. It is typically provided to encourage participation and may be awarded upon program completion or based on specific criteria such as skills development or certification achievement.

What does an IT support apprentice do?

An IT support apprentice assists with troubleshooting hardware and software issues, setting up and maintaining computer systems, and providing technical support to users. They often learn on the job while gaining skills in areas like network management, customer service, and using tools such as ticketing systems and remote support software.

What is the highest paying apprentice job?

The highest paying apprentice jobs are often in skilled trades such as electrical, plumbing, or HVAC apprenticeships, which can offer higher wages due to the specialized skills involved. In the IT support field, apprentices typically earn lower wages initially, but those who advance to roles like network or cybersecurity apprentices may see higher pay as they gain certifications and experience.

What are Apprentice IT Support roles?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
What are the most commonly searched types of It Support jobs in Silver Spring, MD? The most popular types of It Support jobs in Silver Spring, MD are:
What are popular job titles related to Apprentice It Support jobs in Silver Spring, MD? For Apprentice It Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Silver Spring, MD look for? The top searched job categories for Apprentice It Support jobs in Silver Spring, MD are:
Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in Silver Spring, MD as of June 2026, with employment types broken down into 2% Internship, 80% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $41,628 per year, or $20 per hour.
IT Support Technician

IT Support Technician

KBR, Inc.

Chantilly, VA • On-site

$22 - $30.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

97th of 356 rated engineering

Job description

Title:
IT Support Technician
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success.
Why Join Us?
  • Innovative Projects: Support IT environments that enable mission-critical work.
  • Collaborative Environment: Be part of a team that values responsiveness, teamwork, and customer service.
  • Impactful Work: Ensure users have reliable, secure access to the tools they need.

Key Responsibilities
  • Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
  • Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
  • Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
  • Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.
  • Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.

Qualifications
Required
  • Active TS/SCI with a Polygraph
  • Bachelor's degree
  • Minimum of 8 years relevant experience
  • Experience providing hands-on IT support in a desktop or service desk environment.
  • Strong troubleshooting skills for hardware, software, and basic network issues.
  • Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
  • Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
  • Ability to communicate technical information clearly to non-technical users.
  • Experience documenting technical issues, resolutions, and procedures.
  • Ability to manage multiple support requests in a fast-paced environment.
  • Attention to detail and strong customer service skills.

Desired
  • Previous experience supporting a government or defense contractor environment.
  • Familiarity with basic server administration or endpoint management tools.

Work Environment
  • Location: On-site
  • Travel Requirements: Minimal (0-20%)
  • Working Hours: Standard business hours

Ready to Make a Difference?
Apply today and join KBR in supporting technology solutions that help enable missions that matter.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, or flexible work schedules. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

Pay

Benefits

Hours and flexibility

Workplace

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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