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Apprentice It Support Jobs (NOW HIRING)

Trulieve

IT Support Tech

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

Yes Job Title : IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor Location: (Remote, with travel 0-50%)Must be located in Pittsburg, PA FLSA Status:

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist | Systems & Application Support Location: Onsite -- Tucker, GA Duration: Contract | Full-Time | 6-Month Contract We are seeking an IT Support Specialist (also known as a ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH · On-site

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

New

PEOPLE TECHNOLOGY AND PROCESSES LLC

Position title : IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Lead the IT Operations Branch and serve as ...

New

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Herring Bank

IT Support Manager

Amarillo, TX · On-site

Dental insurance IT Support Manager Location: Amarillo, TX Department: Information Technology Reports To: Chief Technology Officer (CTO) Position Type: Full-Time | Exempt About Herring Bank At ...

Simons Foundation

Manager, IT Support

Manhattan, NY · On-site

The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer ...

Herring Bank

IT Support Manager

Amarillo, TX · On-site

Dental insurance IT Support Manager Location: Amarillo, TX Department: Information Technology Reports To: Chief Technology Officer (CTO) Position Type: Full-Time | Exempt About Herring Bank At ...

1 Point System

IT Support Specialist

Irvine, CA · On-site

IT Support Specialist (Contract) - Irvine, CA (Onsite) Location: Irvine, California (Onsite) Job Type: Contract (40 Hours/Week) Experience Required: 3-5 Years (Candidates with higher relevant ...

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Apprentice It Support information

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How much do apprentice it support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for apprentice it support in the United States is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by Apprentice IT Support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Apprentice IT Support, and why are they important?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What are Apprentice IT Support roles?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
More about Apprentice It Support jobs
What cities are hiring for Apprentice It Support jobs? Cities with the most Apprentice It Support job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most Apprentice It Support jobs? States with the most job openings for Apprentice It Support jobs include:
What job categories do people searching Apprentice It Support jobs look for? The top searched job categories for Apprentice It Support jobs are:
Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in the United States as of July 2026, with employment types broken down into 5% Locum Tenens, 90% Full Time, 4% Part Time, and 1% Summer. Highlights an 100% Physical job distribution, with an average salary of $40,268 per year, or $19.4 per hour.
IT Support Tech

IT Support Tech

Trulieve

Pittsburgh, PA • On-site

$20.75 - $28.75/hr

Full-time

PTO

Posted 24 days ago

Trulieve rating

5.5

Company rating: 5.5 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

28th of 31 rated cannabis dispensaries

Job description

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
To learn more about our company, please visit our website;
https://www.trulieve.com
Requisition ID: 19998
Remote Work Available: Yes
Job Title: IT Support Technician
Department: Information Technology
Reports to: Technology Operations Supervisor
Location: (Remote, with travel 0-50%)Must be located in Pittsburg, PA
FLSA Status: Exempt
Role Summary
The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement.
Key Responsibilities
  • Deliver exceptional customer service and technical support to internal employees.
  • Provide on-site and remote IT support for locations nationwide.
  • Respond promptly to support requests via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
  • Install, configure, and maintain operating systems, applications, and security tools.
  • Manage user accounts, including password resets and access permissions.
  • Perform routine system maintenance and updates.
  • Document issues, resolutions, and processes in the IT knowledge base.
  • Support IT projects such as upgrades, deployments, and migrations.
  • Ensure compliance with IT policies and security standards.
  • Maintain accurate documentation for managed stores and update during quarterly site visits.
  • Administer Microsoft Azure, Office 365, and related applications.
  • Troubleshoot network-related issues and assist with MDM platform management.
  • Collaborate with IT Service Management to ensure a seamless support experience.
  • Audit and streamline manual software processes and contribute to automation initiatives.
  • Provide innovative solutions for complex technical challenges.
  • Respond to critical technical needs on a 24/7 basis.
  • Travel up to 35% nationwide.

Retail & Store Support:
  • Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.
  • Resolve issues impacting store operations quickly to minimize downtime.
  • Coordinate with vendors and internal teams for hardware replacements and repairs.

New Store & Remodel Support:
  • Assist with planning and execution of IT installations for new store openings and remodels.
  • Deploy and configure network equipment, POS systems, workstations, and peripherals.
  • Perform site readiness checks and ensure all IT systems are operational before launch.
  • Document installation processes and maintain accurate inventory of deployed assets.

Skills and Qualifications
Experience:
  • At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment.
  • Ability to make sound, timely decisions in a fast-paced setting.
  • Independent self-starter.

Education & Certifications:
  • Associate's or bachelor's degree in IT, Computer Science, or related field (preferred).
  • Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred).

Technical Skills:
  • Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with macOS and Linux.
  • Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting.
  • Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
  • Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices.
  • Systems Administration: Active Directory user management and permissions.
  • Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO).
  • MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems.

Core Competencies:
  • Customer Service: Communicate clearly and patiently with non-technical users.
  • Problem-Solving: Identify root causes and implement effective solutions.
  • Time Management: Prioritize multiple tickets and meet SLAs.
  • Collaboration: Work effectively with IT teams and cross-functional departments.

Additional Requirements:
  • Must be at least 21 years old and pass Level 2 Background Screening.
  • Willingness to travel up to 35% nationwide.
  • Availability for 24/7 technical support as needed.

Physical Requirements
  • Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet.
  • Ability to climb ladders, kneel, crouch, and reach as needed.
  • Ability to work in varying environmental conditions while wearing PPE.
  • Visual acuity for detailed inspection and computer work.
  • Ability to communicate verbally at conversation levels.

Work Schedule
  • 40+ hours per week with flexible hours based on business needs.
  • Must be available for on-call duties, evenings, weekends, and holidays.

Equal Opportunity Employer Trulieve Supports a Drug Free Workplace
Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.
Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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