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Apprentice It Support Jobs (NOW HIRING)

Charter Tech Services

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IT Support Specialist

San Dimas, CA · On-site

$27 - $35/hr

IT Support Specialist We are an IT support firm seeking an experienced IT support specialist to work full-time in San Dimas, CA. Responsibilities will include: *Administration and troubleshooting of ...

Norgate Technology

IT Support Analyst

Garden City, NY · On-site

Norgate Technology is seeking an IT Support Analyst to join their team. The role involves managing applications, liaising with consultants, aiding in database management, and providing technical ...

MKS2 Technologies

IT Support Lead

Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

Geotab

IT Support Specialist

Atlanta, GA

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and the remote workforce. This role resolves escalated incidents and service requests, configures and ...

Robert Half

IT Support Manager

Madison, WI · On-site

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary ...

August Bioservices

Manager, IT Support

Nashville, TN

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Insight Recruitment

IT Support Manager

Omaha, NE · On-site

Are you a people-first IT leader who enjoys building high-performing support teams, improving service delivery and creating an exceptional end-user experience? We're partnering with a well ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

IT Support Lead Location: Fort Bragg, NC Clearance Required: Active Secret Clearance Employment Type: Full-Time Salary Range: $150,000 - $157,000 annually Position Overview MKS2 is seeking a highly ...

Golden1

Supervisor - IT Support

Sacramento, CA · On-site

$92.80 - $98/hr

The Supervisor, IT Support is responsible for ensuring an outstanding level of service by providing direct and indirect support to all employees, and supervising and managing the technical support ...

New

simons foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...

Quadra

IT Support Technician

Longwood, FL · On-site

$58K - $87K/yr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...

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Apprentice It Support information

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$11

$19

$28

How much do apprentice it support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for apprentice it support in the United States is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is an apprentice IT support?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.

What are the key skills and qualifications needed to thrive as an apprentice IT support?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What are some typical challenges faced by apprentice IT support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

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Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,268 per year, or $19.4 per hour.

IT Support Specialist

Charter Tech Services

San Dimas, CA • On-site

$27 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

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Job description

IT Support Specialist


Job description:
We are an IT support firm seeking an experienced IT support specialist to work full-time in San Dimas, CA.

Responsibilities will include:

*Administration and troubleshooting of Windows-based devices
*Administration of Microsoft 365
*Administration of a large Google-based environment including Google Workspace and Chromebooks
*Administration of Apple MAC and iOS devices
*Be able to provide training/assistance for end users
*Be able to manage user accounts and policies across multiple systems (Entra AD, Google Workspace, LoB-specific)
*Managing and responding to tickets via ZenDesk

More about the job:
This job is located onsite at our clients office in San Dimas. The client is a distance learning public charter school serving grades K-12. You will work within in a team of IT professionals that are responsible for the clients entire Technology department. Your day will be spent at a single location. The general schedule is M-F ~8:00am to 4:30pm with a 30 minute lunch. After-hours and weekend work rarely occurs but is sometimes necessary. This position reports to an onsite manager.


Qualifications:
People skills: this is the number one requirement. You must have excellent communication and inter-personal skills.

Experience: 2+ yrs of experience supporting users in a helpdesk role is required.

Polish: you must present yourself very well. You will be representing our company and on-site with our client every day. Please be able to write and speak clearly and concisely.

Initiative: you must be a self-starter that is capable of managing a task list and be able to identify new items that need to be completed.

Multitasker: you will be required to track multiple items at once (tickets, projects, etc.). Please be comfortable switching gears as necessary.

Other: This is an organization that works with children and as such you will be required to pass a background check and must have a clean record with no criminal history, no DUIs, no misdemeanors, no exceptions. Occasionally, you may be required to lift up to 50 pounds.

Bonus: Experience working in an education environment; industry standard IT certifications (A+, N+, Microsoft-based, etc.)

Company Description

Charter Tech Services is a fast growing IT firm founded in San Diego 15 years ago. We service private sector and public sector clients.