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It Client Services Technician Jobs (NOW HIRING)

Ttmtech

IT Client Services - Support Technician

Logan, UT · On-site

$18.50 - $25.50/hr

The Client Services Support Technician is responsible for addressing the following: Help Desk calls ... Ability to work with minimal supervision, while communicating with Site IT Administrator and other ...

TechSource Solutions Inc

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Managed IT Services Technician

Madison, MS · On-site

$40K - $90K/yr

... Technician to join our team. In this role, you will provide technical support and IT solutions to ... Respond to client service requests by phone, email, and remote management tools while meeting ...

Charles IT

IT Client Development Manager

Middletown, CT

$96K - $118K/yr

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by ... Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client ...

SpaceXAI

IT Services Technician

Memphis, TN

$61K - $91K/yr

This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology ...

Mallinckrodt

IT Support Services Technician

Bridgewater, NJ · On-site

$22 - $30.25/hr

Job Title IT Support Services Technician Requisition JR000015902 IT Support Services Technician (Open) Location Bridgewater, NJ Additional Locations Summary The IT Support Services Technician ...

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How much do it client services technician jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it client services technician in the United States is $47,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an IT Client Services Technician?

IT Client Services Technicians are professionals who provide technical support and assistance to end-users within an organization. They help resolve hardware, software, and network issues, install and configure computer systems, and ensure that users can effectively use technology tools. Their role often involves troubleshooting problems, responding to service requests, and maintaining documentation of support activities. Excellent communication skills and technical knowledge are essential for this position. IT Client Services Technicians play a vital role in keeping an organization's technology running smoothly.

What are the key skills and qualifications needed to thrive as an IT Client Services Technician?

To thrive as an IT Client Services Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage multiple tasks. These skills ensure quick resolution of technical issues, high user satisfaction, and smooth IT operations within organizations.

What is the difference between It Client Services Technician vs Help Desk Technician?

AspectIt Client Services TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site client support, troubleshooting hardware/softwareRemote or on-site support, answering user inquiries
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desks, IT support centers, corporate environments
Search & Comparison IntentUnderstanding roles, qualifications, responsibilitiesJob differences, skills required, career path

The It Client Services Technician and Help Desk Technician roles often overlap in certifications and work environments, but the Technician typically provides more direct, on-site support to clients, while the Help Desk Technician may handle remote troubleshooting and user inquiries. Both roles are essential in IT support, with the Technician focusing on hardware and network issues, and the Help Desk Technician primarily addressing software and user problems.

Is an IT Client Services Technician a good career?

An IT Client Services Technician is a viable career option for those interested in technical support, troubleshooting, and customer service. It often requires knowledge of hardware, software, and networking, with opportunities for certifications like CompTIA A+ or Network+ to advance. The role can lead to higher positions in IT, such as systems administrator or network technician, with experience and additional training.

What does an IT client services technician do?

An IT client services technician provides technical support and troubleshooting for clients' hardware, software, and network issues. They assist with installing, maintaining, and repairing computer systems, often using remote tools or on-site visits, and may require certifications like CompTIA A+ or Network+. Their role ensures clients' technology functions efficiently and securely.
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Infographic showing various It Client Services Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,997 per year, or $23.1 per hour.

IT Client Services Manager

Aldridge Electric, Inc.

Libertyville, IL • On-site

$92K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Aldridge Electric rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

IT Client Services Manager
What we are looking for:
The Client Services Manager at Aldridge Electric is a pivotal leadership role responsible for the end-to-end delivery of IT support services across the organization. This individual leads the Client Support Specialist team, ensuring that our workforce remains productive, secure, and well-supported.
The primary objective for this role is to transform the help desk from a reactive support function into a proactive service center. You will oversee the deployment of all client hardware, manage our modern device management stack (Intune/Level.io), and optimize our service management platform (Freshservice) while managing our primary collaboration environment in Google Workspace.
What you'll do:
Team Leadership & Strategy
  • Team Management: Direct, mentor, and develop a team of Client Support Specialists. Establish clear KPIs, performance standards, and professional development paths.
  • Service Excellence: Define and maintain Service Level Agreements (SLAs) to ensure timely and effective resolution of all support requests.
  • Continuous Improvement: Analyze ticket trends to identify root causes and implement long-term solutions to recurring technical issues.
Systems & Infrastructure Management
  • Collaboration & Messaging: Serve as the primary administrator for Google Workspace. Manage enterprise-wide email (Gmail), file storage (Drive), and collaboration tools.
  • Access Control: Oversee the creation and management of Google Groups and the assignment of folder/file permissions to ensure secure data access.
  • Endpoint Management: Oversee the lifecycle of all client hardware, including laptops, desktops, smartphones (iOS/Android), and tablets.
  • MDM & Automation: Manage and optimize Microsoft Intune and Level.io for automated provisioning, patch management, and security compliance.
  • Identity & Access: Supervise user lifecycle management within Active Directory and Entra ID (formerly Azure AD), ensuring secure and seamless access for all employees.
  • Platform Ownership: Act as the primary administrator for Freshservice. Configure workflows, automation rules, and dashboards to streamline the support process.
Knowledge Management & Shift-Left
  • Self-Service Strategy: Lead the initiative to "Shift-Left" by creating and maintaining a comprehensive Knowledge Base.
  • Content Creation: Oversee the production of high-quality knowledge articles, video tutorials, and FAQs designed to empower users and reduce Level 1 ticket volume.
  • User Training: Coordinate training sessions for end-users on hardware, software (including Google Workspace best practices), and cybersecurity.
Operations & Asset Management
  • Procurement: Manage vendor relationships for hardware and peripheral procurement.
  • Inventory Control: Maintain an accurate inventory of all IT assets and manage the refresh cycle for aging hardware.
  • Peripheral Support: Ensure consistent uptime and support for office peripherals, including printers, scanners, and conference room technology.

Who you are:
  • Experience: 5+ years of IT support experience, with at least 2 years in a leadership or supervisory capacity.
  • Technical Proficiency: * Advanced administration of Google Workspace (Gmail, Drive, Groups, Admin Console).
  • Deep understanding of Microsoft 365 ecosystem (Entra ID, Intune).
  • Experience with Freshservice or similar ITSM platforms.
  • Familiarity with Remote Monitoring and Management (RMM) tools like Level.io.
  • Leadership Skills: Proven ability to motivate a technical team and communicate complex technical concepts to non-technical stakeholders.
  • Strategic Mindset: A strong focus on documentation, process improvement, and data-driven decision-making.
  • Industry Context: Experience in the construction or electrical engineering industry is a plus but not required.

Who we are:
At Aldridge, we invite you to be a part of our dynamic team, where your skills are not only valued but crucial to our success. As we pursue our vision to be the First Choice for Energy and Transportation infrastructure projects, we welcome fresh perspectives and prioritize teamwork to drive our industry-leading safety, innovation, and execution.
Our culture is rooted in family-centeredness, with third-generation leadership guiding our unwavering spirit of innovation and entrepreneurship. With over 2,000 industry experts dedicated to our vision, we actively contribute to and uplift the communities impacted by our infrastructure projects and our Aldridge family.
Built on collaboration and a commitment to mental wellness, our core values create an unparalleled sense of unity and camaraderie within our organization. Through team-building events, open-door policies, and visible executive presence, we foster an environment where everyone can thrive, innovate, and make a meaningful difference. Join us in building the infrastructure that keeps the world moving and connected - become a part of the A-team to start building and strengthening your career today!
What we offer:
The annual base pay for this role is between $110,00.00 - 140,000.00. The actual pay is dependent upon many factors, including: location, work experience, education, training, transferable skills, business needs, and market conditions. The base pay range is subject to change and may be modified in the future. The role may also be eligible for a bonus. Aldridge provides a comprehensive benefits package that includes the following:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Wellness Incentive Programs
  • Short and Long Term Disability
  • Flexible Spending Accounts
  • Life Insurance
  • Legal Assistance
  • Identity Protection
  • Accident & Critical Illness Insurance
  • Company 401(k) Matching Contributions
  • Paid Time Off (PTO)
  • Employee Assistance Program (EAP)

This job-specific task list covers only the most important job duties. Employees assigned to this position title will also perform other occasional work assignments not mentioned above, including temporary assignments, training assignments, and other related duties. Aldridge is an EEO Employer and will recruit, hire, train, and promote people in all job classifications without regard to race, color, national origin, age, religion, disability status, gender, sexual orientation, gender identity, genetic information, veteran status, marital status, or any other characteristic protected by law.

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