$50K - $70K/yr
Full-time
Medical, Dental, Vision, Life, PTO
Posted 8 days ago
Job description
Acumen Consulting in Richmond Heights, MO is looking to hire a full-time IT Services Mid-Level Support Technician to work on a team providing innovative solutions and exceptional technology support to clients and maintaining their network systems. Do you love working in the field of IT? Would you like to work for a company that values and rewards your expertise? Do you want to join an established and growing business? If so, please read on!
This IT Services Mid-Level Technician position earns competitive compensation, depending on experience. We provide stellar benefits, including medical, dental, vision, short-term disability, long-term disability, life, supplemental insurance, paid time off (PTO), paid holidays including floating holiday, a health savings account (HSA), a dependent care flexible spending account (FSA), an employee assistance program (EAP), mileage reimbursement, job training, and fun social events. If this career in IT sounds like the right opportunity for you, apply today!
ABOUT ACUMEN CONSULTING
Mission
Our mission is to empower businesses to achieve their goals by leveraging technology.
Core Values
Act with Honesty and Integrity
Create Win-Win Outcomes
Treat Everyone with Respect
Be Passionate and Enthusiastic
Perform with Professionalism
Our Passion
We are passionate about our customers' success, providing quality services, and improving our employees technical skills.
A DAY IN THE LIFE OF AN IT SERVICES TECHNICIAN
As an IT Services Support Technician, you have the vital role of supporting client needs and ensuring their technology works for them. With careful attention to detail and an understanding of hardware, operating systems, business networks, printers and office technology, you use our Professional Services Automation platform to maintain, track and document client support services and make sure their IT systems are operating effectively and client projects are delivered with excellence. As an IT systems problem-solver, you capably troubleshoot and resolve issues with technology and keep up to date with cutting-edge technologies. You demonstrate excellent customer service skills as you communicate with users to understand their support needs and assist clients with staying productive in their day-to-day work.
Your thorough knowledge of hardware, software, and technology tools allows you to efficiently troubleshoot and resolve issues, ensure security for users and systems, and help setup clients technology needs. Our team appreciates your team-oriented attitude as you helpfully talk to customers, document service tickets and keep clients productive. You also coordinate with vendors and other team members to keep client operations flowing smoothly. Committed to continual improvement, you research new technologies and recommend practices to our chief financial officer to increase efficiency. You feel great knowing that your technical skills and great personality is valued!
QUALIFICATIONS FOR A MID-LEVEL TECHNICIAN
- 2+ years of IT experience
- An IT Certification such as Network+ or Google IT Support
- Proficiency with computers, networks, and printers
A degree in computer sciences or certifications would be a plus. Are you attentive to detail? Can you remain professional at all times? Are you great at analyzing accounts payable and accounts receivable transactions and resolving discrepancies? If yes, you might just be perfect for this finance role!
SKILLS WISHLIST
This is the list of skills we need. We provide training for skills gaps.
365 ManagementFortigate ConfigurationMail Flow TroubleshootingSharePoint managementDesktop and User SupportIP RoutingPowershellVLAN ConfigurationWorkstation SetupDNS, DHCPWindows SupportM365 LicensingEDR RemediationMDR (365) RemediationWORK SCHEDULE
This IT Services Technician position has a schedule of Monday - Friday, 8 am - 5 pm. This job has an on-call rotation and may require work during non-business hours to ensure clients' needs are met.
WHY WORK HERE?
Collaborative and supportive teamFocus on culture and core valuesGrow skills with trainingAlways something new, exciting industryCutting-edge technologyCompetitive pay and benefitsARE YOU READY TO JOIN OUR TEAM?
If you feel that you can accurately support our client's technology needs and would be right for this job, please fill out our initial 3-minute, mobile-friendly application. If you are selected to move forward (good news it means you have a chance of getting hired) we will require that you take a quick typing test and complete an online assessment. We look forward to meeting you!
Location: 63117
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Technician?
A: To succeed as an IT Technician, core technical skills include proficiency in operating systems (Windows, Linux, macOS), network protocols (TCP/IP, DNS, DHCP), and hardware troubleshooting (PCs, laptops, printers). Soft skills such as effective communication, problem-solving, and adaptability are also crucial, as IT Technicians must interact with users, diagnose complex issues, and implement solutions in a timely manner. By combining technical expertise with strong interpersonal and analytical skills, IT Technicians can efficiently resolve technical issues, build trust with users, and advance in their careers through specialized certifications and leadership roles.
Q: What is the career path for a IT Technician?
A: A typical career path for an IT Technician involves progression from entry-level roles such as Help Desk Technician or Field Service Technician, to mid-level positions like Network Administrator or Junior Systems Engineer, and eventually to senior roles like Senior Systems Engineer or IT Manager. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or Microsoft MCSA, as well as experience with cloud computing, cybersecurity, and project management. Long-term career prospects for IT Technicians may include transitioning into specialized roles like Cybersecurity Specialist, Data Analyst, or even pursuing a career in IT leadership or management.
