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It Service Technician Jobs (NOW HIRING)

Internetworks

IT Service Technician (4am)

Portland, OR · On-site

$24/hr

What Is an IT Service Technician (4 AM Shift)? You're the kind of person who likes being the first one online, getting ahead of the day while most people are still sleeping. When something breaks ...

BlackTree Technical Group, Inc.

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IT Service Technician

Waltham, MA · On-site

$28 - $35/hr

The IT Service Operations team provides world-class technical assistance and support for employees. As an IT Hardware Technician, you'll play a crucial role in imaging and deploying new end-user ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Seattle, WA and will be an onsite position. All contract ...

Alpha Innovations

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IT Service Technician

Charleston, WV · On-site

... Information Security Management System ADDITIONAL RESPONSIBILITIES: · Special project coordination assigned by management · Cross train with other IT associates · General housekeeping duties · ...

TUSCOM

Technology Service Technician

Tuscaloosa, AL · On-site

A Technology Service Technician is required to diligently execute the Service Center duties ... information about, and develop skills pertaining to, diagnosing and repairing computers. The ...

Medclinicx

IT Service Manager

Austin, TX · On-site

$90 - $150/hr

Job Overview We are seeking an IT Service Manager to oversee IT service delivery, support operations, and system reliability across healthcare SaaS and digital health platforms. In this role, you ...

SpaceXAI

IT Services Technician

Memphis, TN · On-site

$61K - $91K/yr

This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology ...

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It Service Technician information

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How much do it service technician jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for it service technician in the United States is $25.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.85 per hour, depending on experience, location, and employer.

What does an IT service technician do?

An IT Service Technician is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems within an organization. They provide technical support to employees, resolve IT-related issues, and often assist with setting up new equipment or upgrading existing systems. Their role ensures that all technology functions smoothly, minimizing downtime and improving productivity. IT Service Technicians may also help with cybersecurity measures and keep records of repairs and maintenance.

What are some of the most common challenges IT service technicians face in supporting end users, and how can they effectively address them?

IT Service Technicians often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex technical information to users with varying levels of technical knowledge. To address these challenges effectively, technicians should prioritize clear communication, use structured troubleshooting methods, and maintain patience and empathy when assisting users. Additionally, staying organized and keeping up-to-date with new technologies helps technicians resolve issues more efficiently and provide a higher level of service.

What are the key skills and qualifications needed to thrive as an IT service technician, and why are they important?

To thrive as an IT Service Technician, you need strong troubleshooting abilities, hardware and software knowledge, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and operating system management is essential for daily tasks. Excellent communication, patience, and customer service skills help in effectively assisting users and resolving issues under pressure. These competencies are vital for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations within an organization.

What is the difference between It Service Technician vs Network Support Specialist?

It Service TechnicianNetwork Support Specialist
Certifications: CompTIA A+, Network+Certifications: CompTIA Network+, Cisco CCNA
Work Environment: On-site, troubleshooting hardware/software issuesWork Environment: On-site or remote, focusing on network infrastructure
Employer & Industry: IT service providers, corporate IT departmentsEmployer & Industry: Telecom companies, large enterprises, IT firms

While both roles involve supporting IT systems, an It Service Technician primarily handles hardware and software troubleshooting, whereas a Network Support Specialist focuses on network infrastructure and connectivity. The roles often overlap, but the Network Support Specialist emphasizes network configuration and security, making their skills more specialized in networking.

Which IT service technician job is the highest paid?

Senior IT service technician roles, especially those involving specialized skills such as network architecture, cybersecurity, or cloud computing, tend to be the highest paid within the field. Certifications like Cisco CCNP, CompTIA Security+, or vendor-specific credentials can also contribute to higher salaries. Experience and working in high-demand industries or locations further increase earning potential.
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It Service Technician jobs near you
Infographic showing various It Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,261 per year, or $25.6 per hour.

IT Service Technician

Middletown, CT • On-site

Wesleyan University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about Wesleyan Universityexternal

Full-time

Retirement, PTO

Re-posted 5 days ago

Job description

Information Technology Services (ITS) supports Wesleyan University's academic, research, and administrative mission by providing reliable, secure, and user-focused technology services. As part of the ITS Service Delivery team, the IT Service Technician helps ensure faculty, staff, and students have the technology and support they need to teach, learn, research, and work effectively.
Reporting to the ITS Service Desk Manager, the IT Service Technician provides customer-focused, hands-on hardware and end-user support with an emphasis on Apple devices. The position performs device deployment, hardware repair, troubleshooting, and lifecycle support for desktop, laptops, and mobile devices across the University.
As a member of the ITS Service Delivery Team, the IT Service Technician works closely with the ITS Service Desk, Desktop Support Specialists (DSS), and the ITS Software Deployment Engineer to configure, deploy, diagnose, repair, maintain, and support technology used by staff, faculty, and students throughout the University.
Key Responsibilities:
Apple Hardware Repair & Diagnostics
  • Serve as the team's primary resource for Apple hardware support, diagnostics, and repair.

  • Perform diagnostics, troubleshooting, hardware repair, and warranty and non-warranty service for Apple desktops, laptops, and related hardware.

  • Conduct routine data recovery and data migration for Apple systems.

  • Maintain and prepare Apple loaner equipment, ensuring devices are imaged, inventoried, sanitized, and ready for deployment.

End-user Support (Tier 1 & Tier 2)
  • Provide responsive support via phone, walk-in, email, chat, and remote support tools.

  • Resolve issues at the appropriate level and escalate when necessary.

  • Deliver clear, friendly explanations of technical issues to nontechnical users.

Deployment, Imaging & Device Management
  • Collaborate with the ITS Software Deployment Engineer to test, deploy and maintain Apple software images and Operating System updates.

  • Use JAMF Pro and related tools to enroll, configure and manage Apple devices, deploy software, and support established device management policies.

Campus Field Support
  • Perform onsite diagnosis, troubleshooting, and resolution of Apple hardware and software issues across campus.

  • Support end-user mobile Apple devices (iPhones, iPads, peripherals) used for University business.

Inventory & Lifecycle Management
  • Work with Desktop Support to maintain inventory of Apple hardware and peripherals.

  • Track hardware lifecycles and assist with hardware upgrades and equipment disposition.

  • Travel to offices, classrooms, and other campus locations to install, maintain, troubleshoot, repair, and support University-owned technology.

General IT Support
  • Assist with Windows desktop support and general IT hardware and peripheral troubleshooting as needed.

  • Coordinate with Apple and third-party vendors regarding warranty service, parts procurement, and technical guidance.

  • Provide hands-on technical support through bench repair, onsite field support, device deployment, and direct assistance to end users across the University.

Documentation & Knowledge Sharing
  • Maintain accurate documentation of repairs, installations, inventory updates, and support activities in ServiceNow.

  • Contribute to ITS knowledge base articles related to Apple hardware and software support.

Other Duties
  • Perform additional responsibilities as assigned

(Relocation assistance to CT is available for those who qualify).
Minimum Qualifications
  • Bachelor's degree and at least 2 years of experience providing desktop, device, or IT hardware support or an equivalent combination of education, training, and experience.

  • Hands-on experience supporting Apple desktop, laptop and mobile devices including hardware diagnostics, repair, and operating system imaging, deployment, and troubleshooting.

  • Experience using JAMF Pro or similar Apple mobile device management (MDM) solutions.

  • Working knowledge of Windows operating systems and desktop devices.

  • Demonstrated ability to provide effective customer service and communicate technical information clearly to users with varying levels of technical knowledge.

  • Demonstrated ability to organize work, manage multiple assignments, and maintain accurate technical documentation.

  • Demonstrated ability to troubleshoot technical issues, prioritize work, and complete assignments with appropriate supervision.

  • Working knowledge of supporting desktops, laptops, and mobile devices in a networked environment.

  • Commitment to working within a diverse environment and interacting professionally with individuals of varied backgrounds.

Preferred Qualifications
  • Apple certifications such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT).

  • Experience providing Tier 1 and Tier 2 technical support in a networked environment, including the use of IT service management (ITSM) platforms such as ServiceNow.

  • Experience performing data recovery on Apple devices.

  • Experience with Windows Active Directory, Microsoft Endpoint Configuration Manager (formerly SCCM) and multi-factor authentication (MFA) tools.

  • Familiarity with Network Access Control (NAC) solutions such as Aruba ClearPass or other equivalent tools.

  • Experience providing remote technical support using remote support tools.

  • Experience with virtual private network (VPN) connectivity and software.

  • Experience providing IT support within a higher education environment.

Position is open until filled. For full consideration please apply by August 23rd when first review of applications will begin.
Compensation: $52,400-$61,300
Work Location: On Campus
All offers to external applicants are contingent on the candidate's completion of a pre-employment background check screening to the satisfaction of Wesleyan University.
Wesleyan University, located in Middletown, Connecticut, does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, political belief, veteran status, sexual orientation, genetic information or non-position-related criminal record. We welcome applications from women and historically underrepresented minority groups. Inquiries regarding Title IX, Section 504 or any other non-discrimination policies should be directed to Vice President for Equity and Inclusion, Title IX and ADA/504 Coordinator.
Wesleyan University complies with the Clery Act and maintains records of campus crime statistics and security policies. Copies of Wesleyan University's Clery Act Report are available on request and online at https://www.wesleyan.edu/publicsafety/clery.html.
Experience is taken into consideration in the determination of salary offers. For more information visit https://www.wesleyan.edu/hr/handbook/compensation-practices/index.html
Wesleyan offers a broad range of employee benefits and development opportunities, including comprehensive group insurance plans, wellness programs and incentives, generous paid time off and retirement plans, flexible work schedules, employee and dependent tuition programs for those who qualify.
Detailed information on the benefits of working at Wesleyan is located at: https://wesleyan.edu/hr/careers/prospective-resources.html.

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