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Service Desk Technician Jobs (NOW HIRING)

Ren

Service Desk Technician

Indianapolis, IN

Service Desk Technician Department: IT Operations Kolbe MO: Position Description: The Ren Service Desk Technician serves as the primary point of contact on the Ren service desk. A Service Desk ...

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Ren

Service Desk Technician

Indianapolis, IN · On-site

Service Desk Technician Department: IT Operations Kolbe MO: Position Description: The Ren Service Desk Technician serves as the primary point of contact on the Ren service desk. A Service Desk ...

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ASMGi

Service Desk Technician

Cleveland, OH · On-site

$31K - $52K/yr

Service Desk Technician Would you like to join us in a growing, thriving tech company with the highest levels of integrity, where we do great things for our clients every day? If this sounds like ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

Prosum

Service Desk Technician

Phoenix, AZ

All Service Desk Technicians are responsible for providing technical assistance and support related to computer systems, hardware, or software. Utilizing the CA Service Desk application, technicians ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

Stratix Systems

Be Seen First

Service Desk Technician

Reading, PA · On-site

$40K - $48K/yr

Service Desk Technician * Paid Certifications * Performance based quarterly incentives. Stratix Systems is growing and seeking a mid-level or industry experienced Service Desk Technician to join our ...

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How much do service desk technician jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for service desk technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges Service Desk Technicians face when troubleshooting end-user issues remotely?

Service Desk Technicians often encounter challenges such as accurately diagnosing problems without physical access to the user's device, handling a wide variety of hardware and software environments, and communicating technical solutions in a clear way to non-technical users. Effective remote troubleshooting requires asking precise questions, utilizing remote desktop tools, and maintaining patience and professionalism under pressure. Building strong communication skills and staying current with common IT issues are essential for overcoming these challenges and providing excellent support.

What are the key skills and qualifications needed to thrive as a Service Desk Technician, and why are they important?

To thrive as a Service Desk Technician, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant IT certification like CompTIA A+ or equivalent experience. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and basic hardware/software diagnostic utilities is essential. Excellent communication, patience, and customer service orientation are critical soft skills for effectively supporting end-users. These skills and qualities ensure efficient issue resolution, high user satisfaction, and smooth IT operations.

What is the difference between Service Desk Technician vs Help Desk Technician?

AspectService Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentCorporate IT, IT support teams, remote and on-siteHelp desk support, call centers, remote troubleshooting
Employer & IndustryIT departments across various industriesIT support services, customer service centers

Both roles involve troubleshooting and resolving technical issues, often requiring similar certifications. Service Desk Technicians typically work within internal IT teams providing broader support, while Help Desk Technicians often focus on customer-facing support, frequently in call centers. The roles overlap but differ mainly in scope and environment.

What are Service Desk Technicians?

Service Desk Technicians are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting and resolving technical problems, often via phone, email, or chat. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that IT services run smoothly. Service Desk Technicians play a critical role in maintaining productivity and user satisfaction within an organization.
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What are popular job titles related to Service Desk Technician jobs? For Service Desk Technician jobs, the most frequently searched job titles are:
Service Desk Technician jobs near you
Infographic showing various Service Desk Technician job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
Service Desk Technician

Service Desk Technician

Ren

Indianapolis, IN

Other

Posted 2 days ago

Job description

Ren Job Description

Job Title:

Service Desk Technician

Department:

IT Operations

Kolbe MO:

Position Description:

The Ren Service Desk Technician serves as the primary point of contact on the Ren service desk. A Service Desk Technician possesses technical knowledge such as networking, Microsoft 365, skilled at troubleshooting, etc. Our Service Desk Technician will also provide enterprise level front-line service desk support for Ren employees while maintaining their computer hardware, virtual desktop, applications, and deploys and configures company applications and patches. They will have an integral role in providing support for inquiries on our frontline support tier. This individual will be a core contributor within the ITOps team and will collaborate cross-functionally to ensure issues are triaged and tracked until a resolution is achieved. They will work continuously to deliver the highest levels of customer satisfaction and support.

 

Duties & Responsibilities:

  • Evaluates, processes, resolves, reports, and tracks trouble tickets.
  • Monitors trouble ticket queues, entering and managing software problem incidents.
  • Serve as first point of contact for both onsite and remote users by phone, email, or automated alerts from our remote monitoring and management tools.
  • Identify problem trends to inform management and contribute to building-related knowledge management articles.
  • Responsible for the setup and configuring of new computers, connecting users to Wi-Fi, and occasionally helping install networking equipment.
  • Provide initial triage work on user issues to clearly define the problem, identify its seriousness, and determine the appropriate response.
  • Communicate and collaborate with peers, management, and other stakeholders on the resolution of issues.
  • Administer user account provisioning, processing, and troubleshooting.
  • Advise peers and service desk management of technical issues with clients and work to resolve with vendors.
  • Acquire and maintain the requisite technical skills to perform systems management and network operations activities in support of customer systems.
  • Utilize software tools like Smart Deploy, Asset Sonar, LogMeIn Rescue, and Splash Top.
  • May be required to provide after-hours support, including monitoring emergency support threads and on-call rotation duties.
  • Other duties as assigned.

 

Education & Experience:

  • High school diploma required. Associate or bachelor's degree in computer science or related field a plus.
  • 1+ years of experience in a customer-focused position.
  • 1+ years of experience or equivalent experience in technical support and problem solving.
  • Strong verbal and written communication skills and a strong focus on delivering white-glove customer service.
  • Knowledge of Mac and PC-based applications in addition to working knowledge of internet browser compatibility and SSO issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: possesses the ability to match resources to technical issues appropriately.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Knowledge of PC imaging, VOIP, barcode scanners and printers, and ticketing systems.
  • Proficient in Microsoft O365, Microsoft Office, and ticketing software.
  • Certifications in A+/Network+, Microsoft Certified, or equivalent a plus.

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