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Service Desk Technician Jobs (NOW HIRING)

ASMGi

Service Desk Technician

Cleveland, OH

$31K - $52K/yr

Service Desk Technician Would you like to join us in a growing, thriving tech company with the highest levels of integrity, where we do great things for our clients every day? If this sounds like ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

Prosum

Service Desk Technician

Phoenix, AZ · On-site

All Service Desk Technicians are responsible for providing technical assistance and support related to computer systems, hardware, or software. Utilizing the CA Service Desk application, technicians ...

QualityIP

Service Desk Technician

Kent, OH · On-site

$41K - $65K/yr

Service Desk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including Service Desk ...

QualityIP

Service Desk Technician

Kent, OH · On-site

Service Desk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including Service Desk ...

QualityIP

Service Desk Technician

Kent, OH

Service Desk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including Service Desk ...

Stratix Systems

Be Seen First

Service Desk Technician

Reading, PA · On-site

$40K - $48K/yr

Service Desk Technician * Paid Certifications * Performance based quarterly incentives. Stratix Systems is growing and seeking a mid-level or industry experienced Service Desk Technician to join our ...

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Service Desk Technician information

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How much do service desk technician jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk technician?

Service Desk Technicians are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting and resolving technical problems, often via phone, email, or chat. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that IT services run smoothly. Service Desk Technicians play a critical role in maintaining productivity and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a service desk technician, and why are they important?

To thrive as a Service Desk Technician, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant IT certification like CompTIA A+ or equivalent experience. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and basic hardware/software diagnostic utilities is essential. Excellent communication, patience, and customer service orientation are critical soft skills for effectively supporting end-users. These skills and qualities ensure efficient issue resolution, high user satisfaction, and smooth IT operations.

What are some common challenges service desk technicians face when troubleshooting end-user issues remotely?

Service Desk Technicians often encounter challenges such as accurately diagnosing problems without physical access to the user's device, handling a wide variety of hardware and software environments, and communicating technical solutions in a clear way to non-technical users. Effective remote troubleshooting requires asking precise questions, utilizing remote desktop tools, and maintaining patience and professionalism under pressure. Building strong communication skills and staying current with common IT issues are essential for overcoming these challenges and providing excellent support.

What is the difference between Service Desk Technician vs Help Desk Technician?

AspectService Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentCorporate IT, IT support teams, remote and on-siteHelp desk support, call centers, remote troubleshooting
Employer & IndustryIT departments across various industriesIT support services, customer service centers

Both roles involve troubleshooting and resolving technical issues, often requiring similar certifications. Service Desk Technicians typically work within internal IT teams providing broader support, while Help Desk Technicians often focus on customer-facing support, frequently in call centers. The roles overlap but differ mainly in scope and environment.

How much does a service desk technician make in the US?

A service desk technician in the US typically earns an average annual salary of around $45,000 to $55,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages. Salaries can also vary based on the complexity of support and the size of the organization.
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Service Desk Technician jobs near you
Infographic showing various Service Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk Technician

3B Staffing LLC

Fountain Hills, AZ • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Technician (IMMEDIATE NEED!)
Location: Scottsdale, AZ (Onsite)
Role: Service Desk / Helpdesk Support

We're looking for a tech-savvy Service Desk Technician to provide front-line IT support, troubleshoot hardware/software issues, and keep our users up and running.
Must have ServiceNow
1-2 Years of IT Support Experience

Apply