The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer ...
The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer ...
Service Desk Technician
Baltimore, MD · On-site
DatamanUSA is looking for a Service Desk Technician for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job ...
Service Desk Technician
Baltimore, MD · On-site
DatamanUSA is looking for a Service Desk Technician for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job ...
Service Desk Technician
Baltimore, MD · On-site
DatamanUSA is looking for a Service Desk Technician for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job ...
Service Desk Technician
Baltimore, MD · On-site
DatamanUSA is looking for a Service Desk Technician for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job ...
Service Desk Technician
$31K - $52K/yr
Service Desk Technician Would you like to join us in a growing, thriving tech company with the highest levels of integrity, where we do great things for our clients every day? If this sounds like ...
Service Desk Technician
$31K - $52K/yr
Service Desk Technician Would you like to join us in a growing, thriving tech company with the highest levels of integrity, where we do great things for our clients every day? If this sounds like ...
Service Desk Technician
Bethel, AK · On-site
Service Desk Technician Bethel, Alaska We are working together to achieve excellent health. Come join us! The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly ...
Service Desk Technician
Bethel, AK · On-site
Service Desk Technician Bethel, Alaska We are working together to achieve excellent health. Come join us! The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly ...
As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software ...
As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software ...
As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software ...
Quick apply
As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software ...
Service Desk Technician
Greenville, SC · On-site
As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software ...
Service Desk Technician
Greenville, SC · On-site
As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software ...
Service Desk Technician
Fair Lawn, NJ · On-site
$40K - $55K/yr
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...
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Service Desk Technician
Fair Lawn, NJ · On-site
$40K - $55K/yr
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...
Service Desk Technician
Fair Lawn, NJ · On-site
$40K - $55K/yr
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...
Service Desk Technician
Fair Lawn, NJ · On-site
$40K - $55K/yr
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...
Service Desk Technician
Bethel, AK · On-site
Service Desk Technician Department Technology Location Bethel Employment Duration 80 Full time
Service Desk Technician
Bethel, AK · On-site
Service Desk Technician Department Technology Location Bethel Employment Duration 80 Full time
Service Desk Technician (Jr-Mid-Sr) Location: Tampa, FL, 33601 Clearance: TS/SCI The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and ...
Service Desk Technician (Jr-Mid-Sr) Location: Tampa, FL, 33601 Clearance: TS/SCI The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and ...
All Service Desk Technicians are responsible for providing technical assistance and support related to computer systems, hardware, or software. Utilizing the CA Service Desk application, technicians ...
All Service Desk Technicians are responsible for providing technical assistance and support related to computer systems, hardware, or software. Utilizing the CA Service Desk application, technicians ...
Service Desk Technician
Bethel, AK · On-site
Service Desk Technician Bethel, Alaska We are working together to achieve excellent health. Come join us! The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly ...
Service Desk Technician
Bethel, AK · On-site
Service Desk Technician Bethel, Alaska We are working together to achieve excellent health. Come join us! The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly ...
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Service Desk Technician
Reading, PA · On-site
$40K - $48K/yr
Service Desk Technician * Paid Certifications * Performance based quarterly incentives. Stratix Systems is growing and seeking a mid-level or industry experienced Service Desk Technician to join our ...
Quick apply
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Service Desk Technician
Reading, PA · On-site
$40K - $48K/yr
Service Desk Technician * Paid Certifications * Performance based quarterly incentives. Stratix Systems is growing and seeking a mid-level or industry experienced Service Desk Technician to join our ...
Service Desk Technician Department Technology Location Bethel Employment Duration 80 Full time
Service Desk Technician Department Technology Location Bethel Employment Duration 80 Full time
Service Desk Technicians are responsible for taking inbound inquiries via telephone, email or other channels, creating tickets, triage and routing of requests and resolution of common technical ...
Service Desk Technicians are responsible for taking inbound inquiries via telephone, email or other channels, creating tickets, triage and routing of requests and resolution of common technical ...
Service Desk Technician II
Washington, DC · On-site +1
We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...
Service Desk Technician II
Washington, DC · On-site +1
We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...
Service Desk Technician II
Washington, DC · On-site +1
We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...
Service Desk Technician II
Washington, DC · On-site +1
We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...
Be Seen First
Service Desk Technician
Reading, PA · On-site
$40K - $48K/yr
Service Desk Technician * Paid Certifications * Performance based quarterly incentives. Stratix Systems is growing and seeking a mid-level or industry experienced Service Desk Technician to join our ...
Quick apply
Be Seen First
Service Desk Technician
Reading, PA · On-site
$40K - $48K/yr
Service Desk Technician * Paid Certifications * Performance based quarterly incentives. Stratix Systems is growing and seeking a mid-level or industry experienced Service Desk Technician to join our ...
Service Desk Technician information
See salary details
$11.06 - $13.37
1% of jobs
$13.37 - $15.69
5% of jobs
$15.69 - $18.01
8% of jobs
$19.26 is the 25th percentile. Wages below this are outliers.
$18.01 - $20.32
19% of jobs
$20.32 - $22.64
16% of jobs
The median wage is $22.70 / hr.
$22.64 - $24.96
19% of jobs
$26.16 is the 75th percentile. Wages above this are outliers.
$24.96 - $27.27
13% of jobs
$27.27 - $29.59
8% of jobs
$29.59 - $31.91
5% of jobs
$31.91 - $34.22
3% of jobs
$34.22 - $36.54
2% of jobs
$11
$23
$36
How much do service desk technician jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for service desk technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.
What is a service desk technician?
Service Desk Technicians are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting and resolving technical problems, often via phone, email, or chat. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that IT services run smoothly. Service Desk Technicians play a critical role in maintaining productivity and user satisfaction within an organization.
What are the key skills and qualifications needed to thrive as a service desk technician, and why are they important?
To thrive as a Service Desk Technician, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant IT certification like CompTIA A+ or equivalent experience. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and basic hardware/software diagnostic utilities is essential. Excellent communication, patience, and customer service orientation are critical soft skills for effectively supporting end-users. These skills and qualities ensure efficient issue resolution, high user satisfaction, and smooth IT operations.
What are some common challenges service desk technicians face when troubleshooting end-user issues remotely?
Service Desk Technicians often encounter challenges such as accurately diagnosing problems without physical access to the user's device, handling a wide variety of hardware and software environments, and communicating technical solutions in a clear way to non-technical users. Effective remote troubleshooting requires asking precise questions, utilizing remote desktop tools, and maintaining patience and professionalism under pressure. Building strong communication skills and staying current with common IT issues are essential for overcoming these challenges and providing excellent support.
What is the difference between Service Desk Technician vs Help Desk Technician?
| Aspect | Service Desk Technician | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI-Support Center Analyst | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Corporate IT, IT support teams, remote and on-site | Help desk support, call centers, remote troubleshooting |
| Employer & Industry | IT departments across various industries | IT support services, customer service centers |
Both roles involve troubleshooting and resolving technical issues, often requiring similar certifications. Service Desk Technicians typically work within internal IT teams providing broader support, while Help Desk Technicians often focus on customer-facing support, frequently in call centers. The roles overlap but differ mainly in scope and environment.
How much does a service desk technician make in the US?
A service desk technician in the US typically earns an average annual salary of around $45,000 to $55,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages. Salaries can also vary based on the complexity of support and the size of the organization.
More about Service Desk Technician jobs
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The top employers for Service Desk Technician jobs are:
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States with the most job openings for Service Desk Technician jobs include:
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Patrick Industries rating
6.6
Based on 47 frontline employees who took The Breakroom Quiz
456th of 540 rated manufacturers
Job description
Patrick Industries is hiring an experienced, full-time Service Desk Technician to join our growing IT Department . The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer, application, system, device, access, or performance issues.
Patrick Industries is a leading manufacturer and distributor of components products and building materials serving different industries throughout the United States including RV, Manufactured Housing, Industrial and Marine segments. With locations in 23 states, Patrick is a Company with a strong network of meaningful relationships with our brands and customers.
This position would require 25% of time traveling to offices located in Elkhart, Indiana. Required working hours are in the Eastern Standard time zone.
Responsibilities and Duties:
The Service Desk Technician will be responsible for supporting internal customers within Patrick Industries to resolve complex issues requiring detailed systems and applications knowledge.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or reset passwords.
- Provide on-site and remote support for software and hardware issues
- Operating system and application installation/configuration
- Complete documentation of technical issues and resolutions
- Perform setup and troubleshooting of end user equipment
- Installation of pre-configured networking hardware
- Properly evaluate situations and immediately provide effective solutions
- Support users in the use of computer equipment by providing necessary training/advice
- Manage Service Desk tickets in a timely manner
- Respond to customer issues via phone, email, and computer chat
- Run diagnostics to resolve customer-reported issues
- Install, make changes, and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
What Patrick Industries employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Patrick Industries
Sourced by ZipRecruiter
Industry
Construction materials wholesalers
Company size
1,001 - 5,000 Employees
Headquarters location
Elkhart, IN, US
Year founded
1959