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Service Desk Technician Jobs in Oklahoma (NOW HIRING)

Navstar

Service Desk - Service Analyst II

Oklahoma City, OK · On-site +1

$19 - $26/hr

Job Title Enterprise Service Senior Desk Technician Location and Clearance Oklahoma City, OK Secret Polygraph not specified Mid Level Career (5+ yrs experience) $60,000 The Opportunity We are seeking ...

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GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

Technical Support Services Job Qualifications: Skills: Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, Teleconferencing Certifications: None Experience: 1 + years of related ...

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FSNB,National Association

Help Desk Technician

Lawton, OK · On-site

$12.50 - $15/hr

FSNB, National Association is a full-service bank that has been family owned and operated for over ... We are currently seeking a full-time Help Desk Technician in our IT Department. Duties include but ...

Addison Group

Help Desk Technician

Oklahoma City, OK · On-site

$55K - $67K/yr

Help Desk Technician Location : Oklahoma City, Oklahoma (onsite, hybrid) Pay Range: $55000 - $67000 ... Excellent communication and customer service skills Preferred Qualifications: * Experience ...

UNITED SYSTEMS

Help Desk Technician II

Oklahoma City, OK · On-site

$18.50 - $25/hr

Oklahoma City, OK Role Overview The Help Desk Technician II provides technical support to managed service customers by troubleshooting issues, supporting customer systems, and ensuring timely ...

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Service Desk Technician information

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$10

$22

$33

How much do service desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk technician in Oklahoma is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $24.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Technician, and why are they important?

To thrive as a Service Desk Technician, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant IT certification like CompTIA A+ or equivalent experience. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and basic hardware/software diagnostic utilities is essential. Excellent communication, patience, and customer service orientation are critical soft skills for effectively supporting end-users. These skills and qualities ensure efficient issue resolution, high user satisfaction, and smooth IT operations.

What are some common challenges Service Desk Technicians face when troubleshooting end-user issues remotely?

Service Desk Technicians often encounter challenges such as accurately diagnosing problems without physical access to the user's device, handling a wide variety of hardware and software environments, and communicating technical solutions in a clear way to non-technical users. Effective remote troubleshooting requires asking precise questions, utilizing remote desktop tools, and maintaining patience and professionalism under pressure. Building strong communication skills and staying current with common IT issues are essential for overcoming these challenges and providing excellent support.

What are Service Desk Technicians?

Service Desk Technicians are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting and resolving technical problems, often via phone, email, or chat. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that IT services run smoothly. Service Desk Technicians play a critical role in maintaining productivity and user satisfaction within an organization.

What is the difference between Service Desk Technician vs Help Desk Technician?

AspectService Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentCorporate IT, IT support teams, remote and on-siteHelp desk support, call centers, remote troubleshooting
Employer & IndustryIT departments across various industriesIT support services, customer service centers

Both roles involve troubleshooting and resolving technical issues, often requiring similar certifications. Service Desk Technicians typically work within internal IT teams providing broader support, while Help Desk Technicians often focus on customer-facing support, frequently in call centers. The roles overlap but differ mainly in scope and environment.

What are popular job titles related to Service Desk Technician jobs in Oklahoma? For Service Desk Technician jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Service Desk Technician jobs in Oklahoma look for? The top searched job categories for Service Desk Technician jobs in Oklahoma are:
What are popular job titles related to Service Desk Technician jobs in OK? For Service Desk Technician jobs in OK, the most frequently searched job titles are:
Service Desk Technician jobs near you
Infographic showing various Service Desk Technician job openings in Oklahoma as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,879 per year, or $22.1 per hour.
Service Desk Technician

Service Desk Technician

CACI International

Oklahoma City, OK • On-site

$39.40K - $64.70K/yr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Service Desk Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The Opportunity:
CACI is looking for a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. This person will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. Executes against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends. Once fully trained, this role can be worked in a hybrid situation.
Responsibilities:

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile device, and other computer-related technologies.
  • Communicates promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate team.
  • Defines and classifies level, priority and nature of problem, request and/or issue.
  • Responsible for opening, tracking and closing trouble tickets.
  • Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned.
  • Active Directory account management and RSA token provisioning.
Qualifications:
Required:
  • Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
  • Preferably has 3 years of experience. May require vocational or technical education in addition to related work experience.
  • Proficiency with Windows 10 operating system.
  • Experience and knowledge of installation, configuration, and troubleshooting of computers.
  • Knowledge of help desk call tracking management systems; ServiceNow desired.
Desired:
  • Strong verbal and written communication skills
  • Excellent customer service skills.

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$39,400 - $64,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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