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Service Desk Specialist Jobs (NOW HIRING)

MM International

Service Desk Specialist

Auburn, MA · On-site

$42.25/hr

Service Desk Specialist * Location: Auburn, MA 01501 (Onsite) * Duration: 8 Months * Pay Rate: Up to $42.25/hr on W2 * Schedule: Monday-Friday (Onsite) Job Summary The Service Desk Specialist will ...

Flash

Service Desk Specialist

Austin, TX · Hybrid

$52K - $67K/yr

The Service Desk Specialist is essential for handling complex issues, serving as a critical escalation point for urgent and/or complex issues. This role requires thorough information gathering based ...

Blum, Inc

Service Desk Specialist

Stanley, NC · On-site

Service Desk Specialist We are seeking a motivated and hard-working Service Desk Specialist to join our growing team at Blum USA. If you are interested in the challenge of working at a company that ...

The EDH

Service Desk Specialist

Atlanta, GA · On-site

Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with ...

PROS

Service Desk Specialist I

Houston, TX · On-site

Service Desk Specialist I About PROS: PROS, Inc. is the leading offer management provider to the airline industry, helping airlines deliver seamless retail experiences designed to maximize revenue ...

G2IT LLC

Service Desk - SME

O Fallon, IL · On-site

$70K - $75K/yr

The Senior Service Desk Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Senior Service ...

Rock Valley College

Service Desk Specialist

Rockford, IL

$22.98 - $27.25/hr

Service Desk Specialist Department: Information Technology (INT) Division: Information Technology (INT) Employee Status: Full Time Type: Support Staff Association (SSA-Union) Grade: 11 Salary: ($22 ...

G2IT

Service Desk - SME

O Fallon, IL · On-site

$72K - $78K/yr

Senior Service Desk Specialist G2IT is seeking a Senior Service Desk Specialist to support client facing strategic initiatives. The Senior Service Desk Specialist will work as a team member on large ...

G2IT

Service Desk - SME

O Fallon, IL

$72K - $78K/yr

Senior Service Desk Specialist G2IT is seeking a Senior Service Desk Specialist to support client facing strategic initiatives. The Senior Service Desk Specialist will work as a team member on large ...

Rock Valley College

Service Desk Specialist

Rockford, IL · On-site

$22.98 - $27.25/hr

Service Desk Specialist Department: Information Technology (INT) Division: Information Technology (INT) Employee Status: Full Time Type: Support Staff Association (SSA-Union) Grade: 11 Salary: ($22 ...

XPERTECHS

Service Desk Specialist

Columbia, MD

Security, Risk, and Compliance Roles The Service Desk Specialist position follows the policies and procedures outlined in the XPERTECHS Information Security Policy. Requirements Minimum ...

Maricopa

Service Desk Specialist

Phoenix, AZ · Hybrid

$22.50 - $30.25/hr

The Service Desk Specialist provides frontline technical support and intermediate troubleshooting through telephone, email, ticketing systems, and Teams. The position ensures timely resolution of ...

Robert Half

Service Desk Specialist

Miami, FL · On-site

$59K - $60K/yr

We are looking for a Service Desk Specialist to support secure, reliable day-to-day IT operations for end users in North Miami Beach, Florida. This position focuses on maintaining workstation, server ...

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Service Desk Specialist information

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How much do service desk specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service desk specialist in the United States is $27.79, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $33.17 per hour, depending on experience, location, and employer.

What does a Service Desk Specialist do?

A Service Desk Specialist is responsible for providing technical support and assistance to users within an organization. They troubleshoot hardware, software, and network issues, resolve service requests, and help users with IT-related problems. Service Desk Specialists often serve as the first point of contact for IT support, ensuring that incidents are logged, prioritized, and resolved efficiently. They may also provide guidance on using computer systems and follow up to ensure user satisfaction.

What is the difference between Service Desk Specialist vs Help Desk Technician?

AspectService Desk SpecialistHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, remote and on-siteHelp desk, call centers, remote support
Employer & IndustryBusinesses, IT service providersIT support companies, internal IT teams
Search & Comparison IntentCustomer service, technical support, troubleshootingTechnical support, troubleshooting, user assistance

The main difference between a Service Desk Specialist and a Help Desk Technician lies in scope and responsibilities. Service Desk Specialists often handle more complex issues, provide broader support, and may engage in incident management, while Help Desk Technicians typically focus on basic troubleshooting and user support. Both roles require similar certifications and work environments, but Service Desk Specialists usually work in more advanced or enterprise settings.

How does a Service Desk Specialist typically collaborate with other IT teams to resolve complex technical issues?

Service Desk Specialists often act as the first point of contact for users experiencing technical problems. For issues that require more specialized expertise, they collaborate closely with other IT teams, such as network administrators or system engineers. This collaboration usually involves documenting user issues thoroughly, escalating tickets, and following up to ensure a smooth resolution. Effective communication and teamwork are essential, as Service Desk Specialists bridge the gap between end-users and technical experts, ensuring that problems are resolved efficiently and users are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a Service Desk Specialist?

To thrive as a Service Desk Specialist, you need a solid understanding of IT troubleshooting, customer support, and knowledge of operating systems and network fundamentals, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Jira, as well as remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help you deliver excellent service and resolve issues efficiently. These skills ensure timely technical support, high user satisfaction, and smooth IT operations within an organization.
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Service Desk Specialist jobs near you
Infographic showing various Service Desk Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Service Desk Specialist

MM International

Auburn, MA • On-site

$42.25/hr

Contractor

Re-posted 8 days ago

Job description

Position Details
  • Job Title: Service Desk Specialist
  • Location: Auburn, MA 01501 (Onsite)
  • Duration: 8 Months
  • Pay Rate: Up to $42.25/hr on W2
  • Schedule: Monday-Friday (Onsite)
Job Summary

The Service Desk Specialist will serve as the primary point of contact for internal IT support, providing both deskside and phone support for approximately 200-300 onsite employees across warehouse and administrative departments. The ideal candidate will be customer-focused, organized, and comfortable supporting users at all levels of the organization.

Responsibilities
  • Provide deskside, walk-up, and phone support for end users.
  • Troubleshoot hardware, software, Windows, Office, SAP, and application issues.
  • Manage incidents, service requests, and asset management through ServiceNow.
  • Perform PC imaging, hardware provisioning, software installations, and device setup.
  • Diagnose and resolve desktop, laptop, printer, and peripheral issues.
  • Support Active Directory user account administration.
  • Utilize remote support tools to assist users.
  • Escalate complex issues to appropriate support teams.
  • Maintain excellent customer service while prioritizing multiple requests.
  • Participate in onboarding, site orientation, and support of VIP users.
Required Qualifications
  • 1-3 years of IT Service Desk/Desktop Support experience.
  • 1-3 years of Call Center or phone-based technical support experience.
  • Strong knowledge of Windows 10/11 and Windows Services.
  • Experience supporting desktops, laptops, printers, and peripherals.
  • Knowledge of TCP/IP, DNS, DHCP, and VPN.
  • Experience with Active Directory user administration.
  • Experience using remote desktop/support tools.