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Service Desk Technician Jobs (NOW HIRING)

Mbandw

Service Desk Technician

Cleveland, OH · On-site

The End User Service Desk Technician is responsible for Tier 1 and certain Tier 2 tasks. This includes working service desk tickets for end users, windows server administration, and phone operations ...

Soni Resources

Service Desk Technician

New York, NY · On-site

$28 - $32/hr

Contract Service Desk Technician Position Summary Our client is seeking a motivated Service Desk Technician to provide first-level technical support for end users across a diverse technology ...

Morris Hospital

SERVICE DESK TECHNICIAN

Morris, IL · On-site

$19.92 - $29.88/hr

The Service Desk Technician is responsible for all types of computer hardware including but not limited to workstations, terminals, printers, modems, phones, and the replacement and repair of same.

NET56

Service Desk Technician

Barrington, IL · On-site

$50K - $55K/yr

Service Desk Technician Location: On-premises Type of Employment: Full-time About Net56 Net56 is a Production IT company with over 40 years of experience delivering technology and managed service ...

New

Marathon TS

Service Desk Technician

Herndon, VA · On-site

$20 - $24/hr

Service Desk Technician Job Summary The Service Desk Technician I serves as the first point of contact for IT incidents and service requests, with an expanded focus on shift-left support, automation ...

Occam Solutions

Sr Service Desk Technician

Tampa, FL

$60K/yr

The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is ...

Occam Solutions

Jr Service Desk Technician

Tampa, FL · On-site

The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.

Occam Solutions

Jr Service Desk Technician

Tampa, FL · On-site

The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.

Morris Hospital

SERVICE DESK TECHNICIAN

Morris, IL

The Service Desk Technician is responsible for all types of computer hardware including but not limited to workstations, terminals, printers, modems, phones, and the replacement and repair of same.

Vamonos IT

Service Desk Technician

Arlington, VA · On-site

$24 - $28.80/hr

Service Desk Technician Location: On-Site Arlington, VA Employment Type: Full-Time Vamonos IT, is seeking an experienced Service Desk Technician to join our team supporting the Department of Homeland ...

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How much do service desk technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service desk technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges service desk technicians face when troubleshooting end-user issues remotely?

Service Desk Technicians often encounter challenges such as accurately diagnosing problems without physical access to the user's device, handling a wide variety of hardware and software environments, and communicating technical solutions in a clear way to non-technical users. Effective remote troubleshooting requires asking precise questions, utilizing remote desktop tools, and maintaining patience and professionalism under pressure. Building strong communication skills and staying current with common IT issues are essential for overcoming these challenges and providing excellent support.

What are the key skills and qualifications needed to thrive as a service desk technician, and why are they important?

To thrive as a Service Desk Technician, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant IT certification like CompTIA A+ or equivalent experience. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and basic hardware/software diagnostic utilities is essential. Excellent communication, patience, and customer service orientation are critical soft skills for effectively supporting end-users. These skills and qualities ensure efficient issue resolution, high user satisfaction, and smooth IT operations.

What is the difference between Service Desk Technician vs Help Desk Technician?

AspectService Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentCorporate IT, IT support teams, remote and on-siteHelp desk support, call centers, remote troubleshooting
Employer & IndustryIT departments across various industriesIT support services, customer service centers

Both roles involve troubleshooting and resolving technical issues, often requiring similar certifications. Service Desk Technicians typically work within internal IT teams providing broader support, while Help Desk Technicians often focus on customer-facing support, frequently in call centers. The roles overlap but differ mainly in scope and environment.

What is a service desk technician?

Service Desk Technicians are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting and resolving technical problems, often via phone, email, or chat. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that IT services run smoothly. Service Desk Technicians play a critical role in maintaining productivity and user satisfaction within an organization.

How much does a service desk technician make in the US?

A service desk technician in the US typically earns an average annual salary of around $45,000 to $55,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages. Salaries can also vary based on the complexity of support and the size of the organization.
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Service Desk Technician jobs near you
Infographic showing various Service Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk Technician II

The Iowa Clinic

West Des Moines, IA

Full-time

Medical, Retirement

Posted 23 days ago

The Iowa Clinic rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Description

Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

 A day in the life…  

Wondering what a day in the life of a full-time Service Desk Technician II at The Iowa Clinic might look like?

The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC technology at clinic sites, with additional responsibility for phone‑based remote support and escalated ticket resolution. The position operates with limited supervision and serves as a mentor to Service Desk Technician I staff.

 Key Responsibilities

  • Provide advanced technical support for hardware, software, application, and user access issues.
  • Resolve escalated service requests and perform onsite troubleshooting, deployments, and equipment installations across clinic locations.
  • Manage endpoint devices, software deployments, asset inventory, and user account administration.
  • Maintain accurate ticket documentation and knowledge base content within FreshService.
  • Mentor Service Desk I team members and support continuous improvement initiatives.
  • Participate in an on-call rotation and deliver exceptional customer service while ensuring timely issue resolution.

 Qualifications 

  • Associate or bachelor’s degree in IT or related field, or equivalent experience 
  • 2–4 years of experience in service desk or technical support roles. Customer service experience in a healthcare or clinical setting is a plus. 
  • Strong working knowledge of Windows 11, Microsoft 365, Entra ID, and Active Directory
  • Experience with endpoint management tools (Intune, Automox, or similar)
  • Proficiency with FreshService or comparable service desk platforms
  • Preferred certifications: CompTIA A+ preferred. HDI Support Center Analyst or similar customer service certification also accepted

What’s in It for You

  • Competitive 401(k) with employer match and profit sharing
  • Employee incentives and rewards programs
  • Training and professional development opportunities
  • Health and wellness program with up to $350 per year in incentives
  • Quarterly volunteer opportunities with local nonprofits
  • Transparent communication through all‑employee meetings, team huddles, and feedback surveys
  • A fun, engaging workplace with team events, celebrations, contests, and employee appreciation activities

What The Iowa Clinic employees say

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