The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
Quick apply
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
Service Desk Technician II
West Des Moines, IA · On-site
$52 - $68/hr
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
Service Desk Technician II
West Des Moines, IA · On-site
$52 - $68/hr
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
Service Desk Technician
Boston, MA · On-site
$55K - $65K/yr
The Service Desk Technician will troubleshoot hardware, software, and access issues, support end users across multiple office locations, assist with device deployments through Microsoft Intune and ...
Service Desk Technician
Boston, MA · On-site
$55K - $65K/yr
The Service Desk Technician will troubleshoot hardware, software, and access issues, support end users across multiple office locations, assist with device deployments through Microsoft Intune and ...
Service Desk Technician
Boston, MA · On-site
The Service Desk Technician will troubleshoot hardware, software, and access issues, support end users across multiple office locations, assist with device deployments through Microsoft Intune and ...
Service Desk Technician
Boston, MA · On-site
The Service Desk Technician will troubleshoot hardware, software, and access issues, support end users across multiple office locations, assist with device deployments through Microsoft Intune and ...
Service Desk Technician I (IT/Information Services)
Salisbury, MD · On-site
$19.51 - $29.27/hr
Service Desk Technician I Position Summary The Service Desk Technician I performs a wide variety of tasks including the provision of front line problem isolation and resolution services to ...
Service Desk Technician I (IT/Information Services)
Salisbury, MD · On-site
$19.51 - $29.27/hr
Service Desk Technician I Position Summary The Service Desk Technician I performs a wide variety of tasks including the provision of front line problem isolation and resolution services to ...
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
Quick apply
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
Service Desk Technician II
West Des Moines, IA · On-site
$52 - $68/hr
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
Service Desk Technician II
West Des Moines, IA · On-site
$52 - $68/hr
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
Service Desk Technician II
$26 - $31/hr
The Service Desk Technician II is expected to operate independently, coordinate with Systems Administrators and Infrastructure teams, and ensure a consistent, high-quality support experience across ...
Quick apply
Service Desk Technician II
$26 - $31/hr
The Service Desk Technician II is expected to operate independently, coordinate with Systems Administrators and Infrastructure teams, and ensure a consistent, high-quality support experience across ...
Service Desk Technician I (IT/Information Services)
Salisbury, MD · On-site
$19.51 - $29.27/hr
Service Desk Technician I Position Summary The Service Desk Technician I performs a wide variety of tasks including the provision of front line problem isolation and resolution services to ...
Service Desk Technician I (IT/Information Services)
Salisbury, MD · On-site
$19.51 - $29.27/hr
Service Desk Technician I Position Summary The Service Desk Technician I performs a wide variety of tasks including the provision of front line problem isolation and resolution services to ...
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
The Service Desk Technician II provides intermediate-level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands-on, supporting PC technology ...
The Service Desk Technician II provides intermediate-level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands-on, supporting PC technology ...
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC ...
Service Desk Technician
Cleveland, OH · On-site
The End User Service Desk Technician is responsible for Tier 1 and certain Tier 2 tasks. This includes working service desk tickets for end users, windows server administration, and phone operations ...
Service Desk Technician
Cleveland, OH · On-site
The End User Service Desk Technician is responsible for Tier 1 and certain Tier 2 tasks. This includes working service desk tickets for end users, windows server administration, and phone operations ...
The Service Desk Technician II provides intermediatelevel IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and handson, supporting PC technology at ...
The Service Desk Technician II provides intermediatelevel IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and handson, supporting PC technology at ...
Service Desk Technician II
Phoenix, AZ · On-site
$26 - $31/hr
The Service Desk Technician II is expected to operate independently, coordinate with Systems Administrators and Infrastructure teams, and ensure a consistent, high-quality support experience across ...
Quick apply
Service Desk Technician II
Phoenix, AZ · On-site
$26 - $31/hr
The Service Desk Technician II is expected to operate independently, coordinate with Systems Administrators and Infrastructure teams, and ensure a consistent, high-quality support experience across ...
Be Seen First
Service Desk Technician
Herndon, VA · On-site
$20 - $24/hr
Service Desk Technician Job Summary The Service Desk Technician I serves as the first point of contact for IT incidents and service requests, with an expanded focus on shift-left support, automation ...
Quick apply
Be Seen First
Service Desk Technician
Herndon, VA · On-site
$20 - $24/hr
Service Desk Technician Job Summary The Service Desk Technician I serves as the first point of contact for IT incidents and service requests, with an expanded focus on shift-left support, automation ...
The Service Desk Technician II provides intermediate-level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands-on, supporting PC technology ...
The Service Desk Technician II provides intermediate-level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands-on, supporting PC technology ...
SERVICE DESK TECHNICIAN
Morris, IL · On-site
$19.92 - $29.88/hr
The Service Desk Technician is responsible for all types of computer hardware including but not limited to workstations, terminals, printers, modems, phones, and the replacement and repair of same.
SERVICE DESK TECHNICIAN
Morris, IL · On-site
$19.92 - $29.88/hr
The Service Desk Technician is responsible for all types of computer hardware including but not limited to workstations, terminals, printers, modems, phones, and the replacement and repair of same.
Service Desk Technician information
See salary details
$11.06 - $13.37
1% of jobs
$13.37 - $15.69
5% of jobs
$15.69 - $18.01
8% of jobs
$19.26 is the 25th percentile. Wages below this are outliers.
$18.01 - $20.32
19% of jobs
$20.32 - $22.64
16% of jobs
The median wage is $22.70 / hr.
$22.64 - $24.96
19% of jobs
$26.16 is the 75th percentile. Wages above this are outliers.
$24.96 - $27.27
13% of jobs
$27.27 - $29.59
8% of jobs
$29.59 - $31.91
5% of jobs
$31.91 - $34.22
3% of jobs
$34.22 - $36.54
2% of jobs
$11
$23
$36
How much do service desk technician jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for service desk technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.
What is a service desk technician?
Service Desk Technicians are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting and resolving technical problems, often via phone, email, or chat. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that IT services run smoothly. Service Desk Technicians play a critical role in maintaining productivity and user satisfaction within an organization.
What are the key skills and qualifications needed to thrive as a service desk technician, and why are they important?
To thrive as a Service Desk Technician, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant IT certification like CompTIA A+ or equivalent experience. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and basic hardware/software diagnostic utilities is essential. Excellent communication, patience, and customer service orientation are critical soft skills for effectively supporting end-users. These skills and qualities ensure efficient issue resolution, high user satisfaction, and smooth IT operations.
What are some common challenges service desk technicians face when troubleshooting end-user issues remotely?
Service Desk Technicians often encounter challenges such as accurately diagnosing problems without physical access to the user's device, handling a wide variety of hardware and software environments, and communicating technical solutions in a clear way to non-technical users. Effective remote troubleshooting requires asking precise questions, utilizing remote desktop tools, and maintaining patience and professionalism under pressure. Building strong communication skills and staying current with common IT issues are essential for overcoming these challenges and providing excellent support.
What is the difference between Service Desk Technician vs Help Desk Technician?
| Aspect | Service Desk Technician | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI-Support Center Analyst | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Corporate IT, IT support teams, remote and on-site | Help desk support, call centers, remote troubleshooting |
| Employer & Industry | IT departments across various industries | IT support services, customer service centers |
Both roles involve troubleshooting and resolving technical issues, often requiring similar certifications. Service Desk Technicians typically work within internal IT teams providing broader support, while Help Desk Technicians often focus on customer-facing support, frequently in call centers. The roles overlap but differ mainly in scope and environment.
How much does a service desk technician make in the US?
A service desk technician in the US typically earns an average annual salary of around $45,000 to $55,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages. Salaries can also vary based on the complexity of support and the size of the organization.
More about Service Desk Technician jobs
What cities are hiring for Service Desk Technician jobs?
Cities with the most Service Desk Technician job openings:
Who are the top companies hiring for Service Desk Technician jobs?
The top employers for Service Desk Technician jobs are:
What states have the most Service Desk Technician jobs?
States with the most job openings for Service Desk Technician jobs include:
What job categories do people searching Service Desk Technician jobs look for?
The top searched job categories for Service Desk Technician jobs are:
What are popular job titles related to Service Desk Technician jobs?
For Service Desk Technician jobs, the most frequently searched job titles are:
Full-time
Medical, Retirement
Re-posted 13 days ago
The Iowa Clinic rating
7.0
Based on 16 frontline employees who took The Breakroom Quiz
Job description
Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of a full-time Service Desk Technician II at The Iowa Clinic might look like?
The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC technology at clinic sites, with additional responsibility for phone‑based remote support and escalated ticket resolution. The position operates with limited supervision and serves as a mentor to Service Desk Technician I staff.
Key Responsibilities
- Provide advanced technical support for hardware, software, application, and user access issues.
- Resolve escalated service requests and perform onsite troubleshooting, deployments, and equipment installations across clinic locations.
- Manage endpoint devices, software deployments, asset inventory, and user account administration.
- Maintain accurate ticket documentation and knowledge base content within FreshService.
- Mentor Service Desk I team members and support continuous improvement initiatives.
- Participate in an on-call rotation and deliver exceptional customer service while ensuring timely issue resolution.
Qualifications
- Associate or bachelor’s degree in IT or related field, or equivalent experience
- 2–4 years of experience in service desk or technical support roles. Customer service experience in a healthcare or clinical setting is a plus.
- Strong working knowledge of Windows 11, Microsoft 365, Entra ID, and Active Directory
- Experience with endpoint management tools (Intune, Automox, or similar)
- Proficiency with FreshService or comparable service desk platforms
- Preferred certifications: CompTIA A+ preferred. HDI Support Center Analyst or similar customer service certification also accepted
What’s in It for You
- Competitive 401(k) with employer match and profit sharing
- Employee incentives and rewards programs
- Training and professional development opportunities
- Health and wellness program with up to $350 per year in incentives
- Quarterly volunteer opportunities with local nonprofits
- Transparent communication through all‑employee meetings, team huddles, and feedback surveys
- A fun, engaging workplace with team events, celebrations, contests, and employee appreciation activities
What The Iowa Clinic employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Iowa Clinic
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1994