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Service Desk Technician Jobs (NOW HIRING)

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...

Endurion

Service Desk Technician

Fort Liberty, NC · On-site

Job Title: Service Desk Technician Location: Ft. Bragg, NC Clearance: Secret Endurion is seeking a Service Desk Tech who will interface directly with supported end-users to provide hardware ...

Marathon TS

Service Desk Technician

Herndon, VA · On-site

Service Desk Technician Job Summary The Service Desk Technician I serves as the first point of contact for IT incidents and service requests, with an expanded focus on shift-left support, automation ...

Placed

Service Desk Technician II

Englewood, CO · Hybrid

The Service Desk Technician is responsible for providing technical support to end-users, diagnosing and resolving various IT issues, resulting in a superior level of customer satisfaction. The role ...

New

Wolf & Company, P.C.

Service Desk Technician

Boston, MA · On-site

$55K - $65K/yr

The Service Desk Technician will troubleshoot hardware, software, and access issues, support end users across multiple office locations, assist with device deployments through Microsoft Intune and ...

GTI Fabrication

Service Desk Technician II

Phoenix, AZ · On-site

$26 - $31/hr

The Service Desk Technician II is expected to operate independently, coordinate with Systems Administrators and Infrastructure teams, and ensure a consistent, high-quality support experience across ...

VeraPro, LLC

Service Desk Technician

Gonzales, LA · On-site

Position Summary The Service Desk Technician serves as a frontline technical resource for VeraPro customers, providing professional and timely support for computers, applications, cloud services ...

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Service Desk Technician information

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How much do service desk technician jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk technician?

Service Desk Technicians are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting and resolving technical problems, often via phone, email, or chat. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that IT services run smoothly. Service Desk Technicians play a critical role in maintaining productivity and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a service desk technician, and why are they important?

To thrive as a Service Desk Technician, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant IT certification like CompTIA A+ or equivalent experience. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and basic hardware/software diagnostic utilities is essential. Excellent communication, patience, and customer service orientation are critical soft skills for effectively supporting end-users. These skills and qualities ensure efficient issue resolution, high user satisfaction, and smooth IT operations.

What are some common challenges service desk technicians face when troubleshooting end-user issues remotely?

Service Desk Technicians often encounter challenges such as accurately diagnosing problems without physical access to the user's device, handling a wide variety of hardware and software environments, and communicating technical solutions in a clear way to non-technical users. Effective remote troubleshooting requires asking precise questions, utilizing remote desktop tools, and maintaining patience and professionalism under pressure. Building strong communication skills and staying current with common IT issues are essential for overcoming these challenges and providing excellent support.

What is the difference between Service Desk Technician vs Help Desk Technician?

AspectService Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentCorporate IT, IT support teams, remote and on-siteHelp desk support, call centers, remote troubleshooting
Employer & IndustryIT departments across various industriesIT support services, customer service centers

Both roles involve troubleshooting and resolving technical issues, often requiring similar certifications. Service Desk Technicians typically work within internal IT teams providing broader support, while Help Desk Technicians often focus on customer-facing support, frequently in call centers. The roles overlap but differ mainly in scope and environment.

How much does a service desk technician make in the US?

A service desk technician in the US typically earns an average annual salary of around $45,000 to $55,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages. Salaries can also vary based on the complexity of support and the size of the organization.
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Service Desk Technician jobs near you
Infographic showing various Service Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk Technician

HighPoint Technology Group

Katy, TX • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

Company Description

HighPoint Technology Group is a leading Houston area managed services provider with operations in 23 States.  Our customer first philosophy and efficient, automated processes are what differentiate us from our competition.  We are seeking highly motivated, positive attitude, and highly technical IT talent to help our booming business grow.  

Job Description

Service Desk Technicians are responsible for taking inbound inquiries via telephone, email or other channels, creating tickets, triage and routing of requests and resolution of common technical issues. Service Desk Technicians work on shift base schedules which can be up to 12 hours per day depending on the type of shift. Applicants should be advised that schedule changes can occur on a temporary or permanent basis based on business needs.

Qualifications

Responsibilities and Duties

The Service Desk Technician will be responsible for:

  • Resolving or routing incoming technical inquiries
  • Communicating ticket status updates with end users
  • Understanding multiple customer environments and executing processes based on their specific systems and policies
  • Performing a debrief at the end of each shift to transition open tickets to the next technician
  • Getting a debrief from the previous shift's technician on the status of open tickets being transitioned
  • Ensuring all customer inquiries are responded to as quickly as possible
  • Identifying, researching and resolving technical customer issues
  • Installing desktop software, performing remote troubleshooting and assisting engineers with technical tasks
  • Installing Windows OS and other applications as part of Make-Ready responsibilities for new or re-built workstations / laptops for deployment / re-deployment

Qualifications

The following qualifications are most desired for incoming applications:

  • a "Customer is King" attitude and willingness to do whatever it takes to ensure customers and end users are 100% satisfied on every interaction
  • a minimum of two years of IT support experience, preferably for a Managed Services Provider (MSP)
  • a rabid desire to learn new IT functions including servers, virtualization, networking and other core IT systems
  • detail oriented notes taker
  • excellent verbal and written communications skills over the phone and via email correspondence
  • a rapid pace of work
  • ability to switch from one task to another without needing to mentally re-adjust
  • excellent listening skills
  • timeliness, attentiveness and consistent attendance

Skills

  • installation and troubleshooting of software applications
  • installation and troubleshooting of Windows 7 and Windows 10 Professional
  • knowledge of printer issues, troubleshooting and print spool repair
  • installation and troubleshooting of major application patches
  • administrative knowledge of Office 365 is a plus
  • knowledge of Active Directory is a major plus
  • experience with ConnectWise or major IT ticketing system is a plus
  • experience with remote administration software is a plus
  • ability to follow instructions precisely and consistently is a must
Additional Information

Benefits

HighPoint Technology Group offers major medical, vision and dental insurance, access to online training and development programs, discretionary paid time off for vacation and sick leave and 9 corporate Holidays. NOTE:This position may be required to work on specific holidays depending on the rotation schedule.

All application information will be kept confidential according to EEO guidelines.

Apply