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Service Desk Technician Jobs (NOW HIRING)

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...

A&T Systems

Service Desk Technician

MD · On-site

The Service Desk Technician serves as the first point of contact for end users requiring technical assistance and support. This role is responsible for delivering high-quality customer service by ...

GDIT

Service Desk Technician

El Segundo, CA

$27.20 - $36.80/hr

As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation ...

Endurion

Service Desk Technician

Fort Liberty, NC · On-site

Job Title: Service Desk Technician Location: Ft. Bragg, NC Clearance: Secret Endurion is seeking a Service Desk Tech who will interface directly with supported end-users to provide hardware ...

NET56

Service Desk Technician

Barrington, IL · On-site

$50K - $55K/yr

Service Desk Technician Location: On-premises Type of Employment: Full-time About Net56 Net56 is a Production IT company with over 40 years of experience delivering technology and managed service ...

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How much do service desk technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges service desk technicians face when troubleshooting end-user issues remotely?

Service Desk Technicians often encounter challenges such as accurately diagnosing problems without physical access to the user's device, handling a wide variety of hardware and software environments, and communicating technical solutions in a clear way to non-technical users. Effective remote troubleshooting requires asking precise questions, utilizing remote desktop tools, and maintaining patience and professionalism under pressure. Building strong communication skills and staying current with common IT issues are essential for overcoming these challenges and providing excellent support.

What are the key skills and qualifications needed to thrive as a service desk technician, and why are they important?

To thrive as a Service Desk Technician, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant IT certification like CompTIA A+ or equivalent experience. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and basic hardware/software diagnostic utilities is essential. Excellent communication, patience, and customer service orientation are critical soft skills for effectively supporting end-users. These skills and qualities ensure efficient issue resolution, high user satisfaction, and smooth IT operations.

What is the difference between Service Desk Technician vs Help Desk Technician?

AspectService Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentCorporate IT, IT support teams, remote and on-siteHelp desk support, call centers, remote troubleshooting
Employer & IndustryIT departments across various industriesIT support services, customer service centers

Both roles involve troubleshooting and resolving technical issues, often requiring similar certifications. Service Desk Technicians typically work within internal IT teams providing broader support, while Help Desk Technicians often focus on customer-facing support, frequently in call centers. The roles overlap but differ mainly in scope and environment.

What is a service desk technician?

Service Desk Technicians are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting and resolving technical problems, often via phone, email, or chat. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that IT services run smoothly. Service Desk Technicians play a critical role in maintaining productivity and user satisfaction within an organization.

How much does a service desk technician make in the US?

A service desk technician in the US typically earns an average annual salary of around $45,000 to $55,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages. Salaries can also vary based on the complexity of support and the size of the organization.
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Service Desk Technician jobs near you
Infographic showing various Service Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk Technician I

Terrestris Global Solutions

Washington, DC • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 13 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required. This position is contingent upon contract award.

I've never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Service Desk Technician I at Terrestris do?

As the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients.

What does a typical day look like for a Service Desk Technician I?

You will:

  • Manage user accounts and provide day-to-day account administration support.
  • Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation issues.
  • Install and configure hardware, software, and workstation operating systems.
  • Ensure systems remain current with approved configurations and security requirements.
  • Configure, maintain, and troubleshoot workstation peripherals and connected devices.
  • Respond to requests for assistance received through the Service Desk by telephone, ServiceNow, and walk-in inquiries.
  • Assess user issues through conversation, diagnostic techniques, and remote access tools.
  • Assign appropriate priorities to support requests based on business impact and urgency.
  • Dispatch or escalate complex incidents and service requests to Level II Technicians when necessary.
  • Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.

What qualifications do you look for?

You might be the professional we're looking for if you have:

  • Authorization to work in the United States permanently without sponsorship.
  • Ability to obtain Public Trust Clearance.
  • A minimum of (2) years of IT Help Desk experience to Include Help Desk Administration and User Support.
  • Certification: CompTIA A+ Certification may be substitute for 1 year of experience.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION.

All rights reserved.

Employment Type: FULL_TIME

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