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It Service Technician Jobs (NOW HIRING)

Courser

IT Service Manager

Tucson, AZ · On-site

Manager, Services We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role ...

AAC Inc

IT Service Manager

Washington, DC · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...

Daten-IT-Service

Vertriebsmitarbeiter Außendienst IT Service (m/w/d) * Aufbau und Pflege von Kundenbeziehungen, Neukundenakquise im zugeordneten Vertriebsgebiet * Telefonische Vereinbarung von Besuchsterminen und ...

SpaceXAI

IT Services Technician

Seattle, WA · On-site

$68K - $102K/yr

This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology ...

SpaceXAI

IT Services Technician - Memphis

Memphis, TN · On-site

$61K - $91K/yr

This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology ...

Stradiant

IT Service Support Technician

Austin, TX · On-site

$20.75 - $28.50/hr

... technology and business for our clients. We are seeking a Service Support Technician to join our ... Resolve clients' technical issues and ensure their IT infrastructure operates smoothly. In your ...

Stradiant

IT Service Support Technician

Austin, TX · On-site

$20.75 - $28.50/hr

... technology and business for our clients. We are seeking a Service Support Technician to join our ... Resolve clients' technical issues and ensure their IT infrastructure operates smoothly. In your ...

QuantumClean

IT Service Desk Technician

Manor, TX · On-site

UCT is looking for a talented Engineer I, IT User Supp to join us in Austin, TX! The Engineer I, IT User Support provides responsive technical support and IT services to local and global users ...

DFO Referrals

IT Service Associate

Westport, CT · Hybrid

IT Service Associate Dalio Family Office Overview: The Dalio Family Office (DFO) supports Barbara and Ray Dalio and their family in their ventures, investments, and philanthropic efforts under Dalio ...

Compunnel

IT Field Service Technician

Phoenix, AZ · On-site

plaintext Field Service Technician - IT plaintext JOB SUMMARY The Field Service Technician - IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on ...

Balchem

IT Service Desk Technician

Montvale, NJ · On-site

$23 - $28/hr

The Service Desk Technician serves as the first point of contact for resolving hardware, software ... other IT infrastructure, equipment, and systems. * Follow standard Service Desk procedures ...

Integer Holdings Corporation

NY · On-site

$86.25 - $126.50/hr

## Supervisor, IT Service DeliveryApplylocations: Alden Plant Alden, NY: Plano, TXtime type: Full ... site support technicians. The role is also responsible to act as a consultant and coordinate ...

Boscov's

Manager- IT Service Management

Reading, PA · On-site

Manager, IT Service Management Experienced IT service management leaders, bring your expertise to work for you where people love to shop! Boscov's is a chain of full-service department stores serving ...

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It Service Technician information

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$13

$25

$38

How much do it service technician jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it service technician in the United States is $25.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.85 per hour, depending on experience, location, and employer.

What does an IT service technician do?

An IT Service Technician is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems within an organization. They provide technical support to employees, resolve IT-related issues, and often assist with setting up new equipment or upgrading existing systems. Their role ensures that all technology functions smoothly, minimizing downtime and improving productivity. IT Service Technicians may also help with cybersecurity measures and keep records of repairs and maintenance.

What are some of the most common challenges IT service technicians face in supporting end users, and how can they effectively address them?

IT Service Technicians often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex technical information to users with varying levels of technical knowledge. To address these challenges effectively, technicians should prioritize clear communication, use structured troubleshooting methods, and maintain patience and empathy when assisting users. Additionally, staying organized and keeping up-to-date with new technologies helps technicians resolve issues more efficiently and provide a higher level of service.

What are the key skills and qualifications needed to thrive as an IT service technician, and why are they important?

To thrive as an IT Service Technician, you need strong troubleshooting abilities, hardware and software knowledge, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and operating system management is essential for daily tasks. Excellent communication, patience, and customer service skills help in effectively assisting users and resolving issues under pressure. These competencies are vital for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations within an organization.

What is the difference between It Service Technician vs Network Support Specialist?

It Service TechnicianNetwork Support Specialist
Certifications: CompTIA A+, Network+Certifications: CompTIA Network+, Cisco CCNA
Work Environment: On-site, troubleshooting hardware/software issuesWork Environment: On-site or remote, focusing on network infrastructure
Employer & Industry: IT service providers, corporate IT departmentsEmployer & Industry: Telecom companies, large enterprises, IT firms

While both roles involve supporting IT systems, an It Service Technician primarily handles hardware and software troubleshooting, whereas a Network Support Specialist focuses on network infrastructure and connectivity. The roles often overlap, but the Network Support Specialist emphasizes network configuration and security, making their skills more specialized in networking.

Which IT service technician job is the highest paid?

Senior IT service technician roles, especially those involving specialized skills such as network architecture, cybersecurity, or cloud computing, tend to be the highest paid within the field. Certifications like Cisco CCNP, CompTIA Security+, or vendor-specific credentials can also contribute to higher salaries. Experience and working in high-demand industries or locations further increase earning potential.
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What states have the most It Service Technician jobs?

States with the most job openings for It Service Technician jobs include:

What are popular job titles related to It Service Technician jobs?

For It Service Technician jobs, the most frequently searched job titles are:

It Service Technician jobs near you
Infographic showing various It Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,261 per year, or $25.6 per hour.

IT Service Manager

Courser

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Lead, mentor, and manage technical teams to ensure the delivery of IT services.

  • Oversee the end-to-end delivery of IT services, including managing projects, resolving complex issues, and maintaining client relationships.

  • Monitor and optimize service delivery workflows, implement tools and systems, and ensure compliance with industry standards.

Job description

Who we are  
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. 
 
Manager, Services
We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role is pivotal in ensuring exceptional client satisfaction, efficient operations, and continuous improvement of service delivery processes. The MSP Services Manager will manage technical teams, oversee projects, and maintain strong client relationships.
Key Responsibilities:  
  • Lead, mentor, and manage technical teams, including IT support, systems engineers, and NOC staff
  • Set performance goals, conduct regular evaluations, and foster professional development
  • Ensure the team operates collaboratively, meeting SLAs (Service Level Agreements) and KPIs.
  • Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support
  • Act as an escalation point for critical technical issues and guide teams in resolving complex problems.
  • Develop and enforce processes for incident management, problem resolution, and change management.
  • Serve as the primary contact for key clients, ensuring their needs are understood and addressed.
  • Regularly meet with clients to review service performance, discuss improvements, and identify opportunities.
  • Build and maintain strong, trust-based relationships with clients.
  • Monitor and optimize service delivery workflows to improve efficiency and effectiveness
  • Implement and manage tools and systems (e.g., PSA and RMM platforms) to enhance operations
  • Ensure compliance with industry standards, security protocols, and regulatory requirements.
  • Collaborate with senior leadership to define and implement service delivery strategies.
  • Identify opportunities for new services and enhancements to meet client needs.
  • Stay informed about industry trends and emerging technologies to ensure competitive offerings.
  • Oversee and coordinate IT projects, including deployments, migrations, and upgrades
  • Work closely with project managers to ensure projects are delivered on time and within scope
  • Monitor progress, address risks, and communicate updates to clients and stakeholders.
  • Track and analyze service delivery metrics, such as uptime, resolution times, and customer satisfaction.
  • Generate reports for internal use and client reviews, providing actionable insights.
  • Use data to identify trends, recurring issues, and opportunities for improvement.

Key Qualifications:
  • 5+ years of experience in IT service management, preferably in an MSP environment.
  • 2+ years in a leadership or managerial role.
  • Proven track record of managing technical teams and delivering IT services at scale.
  • Strong understanding of IT infrastructure, including networking, servers, virtualization, and cloud platforms.
  • Familiarity with ITSM tools (e.g., ConnectWise, Autotask, ServiceNow) and RMM solutions.
  • Knowledge of cybersecurity best practices and compliance standards
  • Strong leadership and team management abilities
  • Excellent communication and client relationship management skills
  • Analytical mindset with a focus on problem-solving and continuous improvement.
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Preferred Experience:
  • Experience with ConnectWise
  • ITIL Foundation or higher.
  • CompTIA Network+/Security+.
  • Microsoft Certified: Azure Administrator Associate or similar.
  • Cisco CCNA or higher.

What we do for you 
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.  
 
Benefit Highlights 
  • Competitive benefits package, including medical, dental, vision, and life insurance 
  • 401k match  
  • Unlimited Approved PTO after one year (2 weeks your first year) 
  • 10 Holidays including your Birthday and a Floating Holiday!  
  • Gym reimbursement  
  • Amazon Prime reimbursement 
  • 40 Hours for Volunteer Time  
  • Paid Maternity and Paternity leave  
  • Paid certifications 
  • Learning and development programs   
Courser is an equal opportunity employer.  Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.   
 

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