It Service Technician Jobs (NOW HIRING)

Job Summary:
Integer Holdings Corporation is a company that prioritizes customer success, innovation, collaboration, inclusion, candor, and integrity. The IT Service Delivery Technician role is primarily responsible for supporting and maintaining IT hardware and software, providing direct support to associates, and participating in the development of IT support processes and documentation.
Responsibilities:
• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Provides support for client computing hardware and software.
• Builds, configures and deploys desktops, laptops and related peripherals
• Troubleshoots and resolves issues by utilizing Standard Operating Procedures
• Provides technical guidance and training to internal associates
• Provides outstanding service to our Associates and always exceed their expectations.
• Provides after hours support as needed for responsible site(s)
• Follows redeployment and disposal processes.
• Participates in ensuring that customer requests via the ticketing system are managed to closure.
• Delivers results in support of achieving the organization’s Service Level Agreements and high customer satisfaction ratings.
• Participates in Knowledge Management activities by creating internal documentation and self-help articles in the knowledge base for use by IT Service Desk and Associates.
• May provide assistance to other IT functions such as performing server installations, back-ups, networking & telecom support and implementations, software patch deployments, etc.
• Provides support and backup coverage for other local site support teams as needed.
• Strives to identify continuous improvement opportunities by monitoring support issues at sites to identify patterns and common issues with the aim of reducing reoccurring incidents and significantly improving the quality of our service.
• Performs other duties as required.
Qualifications:
Required:
• Associate’s degree required.
• 0-3 years of experience with an Associate’s degree supporting the areas outlined in the technical requirements above.
• Strong interpersonal skills.
• Ability to communicate effectively with people at all levels of the organization.
• Experience creating polished, comprehensive documentation.
• Practiced, logical approach to technical problem solving.
• Capable and willing to adapt to rapid changes.
• Ability to work from a ticket queue, prioritize well and manage time.
• Work effectively with local and remote team members.
• Positive, customer support-focused attitude.
• Strong technical knowledge and hands-on experience with Windows 10/11, Office 365.
• Windows 10 Imaging desktop and laptops.
• User and computer object management in Active Directory.
• Symantec End Point Protection or similar client-side security software.
• Identifying and removing viruses and malware.
• Network printers and multi-function devices.
• Client-side networking and troubleshooting.
• Cisco IP desk phones and voicemail.
• WebEx or similar web conferencing systems.
• Troubleshooting and resolving problems remotely.
• Ability to travel locally between sites as needed.
• Infrequent domestic travel, up to 10%.
Preferred:
• Bachelor’s preferred.
• Related certifications preferred: MOS, MCTS, A+, ACMT and ITIL V3.
• Experience supporting manufacturing and engineering companies preferred.
• Experience with current Mac hardware and OS X support.
• Experience with enterprise iOS device management.
• Experience with Altiris/Symantec Management Console.
• Experience with Engineering Design Tools: CAD, Pro-E, Solidworks, etc.
• Experience with ERP and manufacturing.
Company:
Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMOs) in the world, serving the cardio and vascular, neuromodulation, and cardiac rhythm management markets. Founded in 2000, the company is headquartered in Wilmington, USA, with a team of 10001+ employees. The company is currently Late Stage.