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Full Time Datto Jobs (NOW HIRING)

W3Global Inc.

Project Engineer

Los Angeles, CA · Hybrid

$40 - $50/hr

Experience with Datto RMM, Autotask PSA, BrightGauge, Hudu, and BCDR platforms * Experience with ... * Full-time opportunity * Career growth and certification opportunities * Flexible work-from-home ...

K2 Staffing

... such as Kaseya, Datto, Continuum, Connectwise, etc. * General understanding of software ... Employment Type: Full time Location: North Nassau, NY

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Full Time Datto information

What is a full time Datto?

A Full Time Datto typically refers to an individual employed full-time by Datto, a company that provides data backup, disaster recovery, and business continuity solutions. Employees in full-time roles at Datto may work in a variety of positions, including technical support, sales, engineering, or customer service. These roles generally offer benefits like health insurance, paid time off, and opportunities for career advancement. Working at Datto involves supporting businesses with IT solutions to ensure their data is safe and operations run smoothly.

What are the key skills and qualifications needed to thrive as a full time Datto, and why are they important?

To thrive in a full-time position at Datto, you generally need strong IT knowledge, experience with backup and disaster recovery solutions, and a relevant degree or certifications such as CompTIA or Microsoft. Familiarity with Datto’s cloud-based products, remote monitoring and management (RMM) tools, and ticketing systems is typically required. Excellent problem-solving skills, communication, and the ability to work independently or as part of a team distinguish top performers. These competencies are essential to effectively support clients, ensure data integrity, and maintain high service standards in a technology-driven environment.

What are some common challenges faced by full time Datto employees in managing multiple client accounts simultaneously?

Full Time Datto employees often juggle multiple client accounts, which can present challenges in prioritizing urgent support requests, maintaining clear communication, and ensuring timely updates for each client. Effective time management, strong organizational skills, and the ability to quickly troubleshoot technical issues are crucial for success. Collaboration with team members and proactive client communication can help mitigate these challenges and contribute to a positive client experience.

What is the difference between Full Time Datto vs Full Time Network Technician?

AspectFull Time DattoFull Time Network Technician
CertificationsDatto certifications, network fundamentalsCompTIA Network+, Cisco CCNA
Work EnvironmentManaged service providers, IT support firmsCorporate offices, IT departments, service providers
Job ResponsibilitiesData backup, disaster recovery, remote monitoringNetwork setup, troubleshooting, maintenance

Full Time Datto roles focus on data protection and disaster recovery solutions, often within MSPs, requiring specific certifications. Full Time Network Technicians handle broader network infrastructure tasks, with overlapping certifications like Network+ or CCNA. While both work in IT environments, Datto specialists concentrate on backup solutions, whereas Network Technicians focus on network hardware and connectivity.

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What are the most commonly searched types of Datto jobs?

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What states have the most Full Time Datto jobs?

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Full Time Datto jobs near you
Infographic showing various Full Time Datto job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution.

Automation & RMM Engineer (Level 2/3)

ACC TECHNICAL SERVICES

East Syracuse, NY • On-site

Full-time

Re-posted 7 days ago

Job description

Description:

Department: NOC Location: Syracuse, NY (Hybrid/Remote options) Reports to: NOC Leadership Type: Full-time, Exempt

About Us

ACC Technical Services is a growing MSP delivering premium IT services using modern service management, automation toolsets, and a skilled engineering team. Our style emphasizes clear outcomes, measurable service quality, and client trust.

Role Summary

We’re hiring an Automation & RMM Engineer. You will build and maintain proactive monitoring, remediation, and workflow automation across our RMM/PSA stack, integrate with third-party APIs, and deliver operational analytics in Power BI. Expect hands-on scripting (PowerShell/Python/SQL), configuration-as-code (YAML/JSON/Jinja), and Rewst workflow development aligned to NOC objectives and MSP delivery standards.

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Key Responsibilities

· RMM Monitoring & Scripts: Design, implement, and maintain monitors, policies, and remediation scripts in our RMM platform. To ensure alert fidelity, auto-ticketing, and SLA adherence. Experience with ConnectWise Automate or NinjaOne or Datto RMM or N-able required

· Workflow Automation (Rewst): Build and iterate Rewst workflows using YAML/JSON/Jinja; integrate with PSA/RMM and external systems via REST/Graph APIs; enforce input validation, error handling, and idempotent operations

· Scripting & Data Ops: Author maintainable PowerShell/Python utilities and SQL queries for configuration, ETL, reporting, and bulk operations; package and version scripts; document runbooks and rollback plans.

· Backup/DR Monitoring: Operate to checklist standards for backups—implement alerts and auto-ticketing for failures/warnings and long-running jobs; collaborate with service owners for remediation

· API Integrations: Connect RMM/PSA and security tools with vendor APIs (Microsoft Graph, SentinelOne, etc.); design secure auth, paging, rate-limit strategies; produce repeatable connectors.

· Operational Analytics: Build Power BI dashboards and data models to visualize service performance (uptime, SLAs, ticket flow, automation impact/ROI) for NOC leadership and client-facing reporting.

· Service Delivery & NOC Cadence: Contribute to NOC boards, stand-ups, and weekly ops reviews; track KPIs; drive process improvements in accordance with our NOC Manager charter.

· Documentation & Standards: Produce clear SOPs/runbooks; follow internal style from existing role descriptions and operations playbooks.

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Required Skills & Experience

· Scripting: Proficiency in PowerShell or Python; working SQL (T-SQL or PostgreSQL) for queries, views, and basic ETL.

· IaC / Templates: YAML, JSON, and Jinja for workflow definitions, payloads, and templating.

· RMM Expertise: Monitor/policy design and remediation scripting in any top RMM (Automate, NinjaOne, Datto RMM, N-able).

· API Integrations: RESTful API experience (auth flows, pagination, webhooks); familiarity with Microsoft Graph is a plus.

· Rewst: Hands-on experience building production workflows; debugging, logging, and versioning within Rewst.

· Power BI: Data modeling, DAX, and publishing secure reports/dashboards for operations and client stakeholders.

· MSP Foundations: Ticketing/PSA practices, SLAs, change control, and documentation consistent with our internal job description style.---

Requirements:

· Background in IT Services/MSP environments with NOC exposure

· Experience with ConnectWise Manage/Automate, Rewst, Cisco Umbrella, Duo SentinelOne, and backup platforms (Veeam/Datto/Slide)

· Familiarity with M365/Azure administration, Microsoft Graph permissions, and service health telemetry

· Unit testing for scripts/workflows; CI/CD for automation artifacts; secure secrets handling.

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