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Full Time Datto Jobs (NOW HIRING)

DOCUmation

IT Project Engineer

San Antonio, TX

DOE FLSA Status : Full Time / Exempt Location : Houston Description The IT Project Engineer's role ... Strongly Preferred • Datto Experience; Strongly Preferred • MCSE Server Infrastructure;

Aris Search

MSP Project Engineer Contract

Manhattan, NY

$60 - $75/hr

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions ... ConnectWise, Autotask, Datto, Kaseya, NinjaOne or similar MSP tool experience * Intune / Endpoint ...

DOCUmation

IT Project Engineer

San Antonio, TX · On-site

DOE FLSA Status : Full Time / Exempt Location : San Antonio Description The IT Project Engineer ... Strongly Preferred • Datto Experience; Strongly Preferred • MCSE Server Infrastructure;

DOCUmation

IT Project Engineer

San Antonio, TX

DOE FLSA Status : Full Time / Exempt Location : San Antonio Description The IT Project Engineer ... Strongly Preferred • Datto Experience; Strongly Preferred • MCSE Server Infrastructure;

CodeForce

Technical Support Engineer - VOIP & MSP

Remote Job Type: Full-Time Job Summary We are seeking a highly motivated and experienced Technical ... ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar platforms. * Experience handling technical ...

Aris Search

MSP Project Engineer Contract

Manhattan, NY · On-site

$60 - $75/hr

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions ... ConnectWise, Autotask, Datto, Kaseya, NinjaOne or similar MSP tool experience * Intune / Endpoint ...

DOCUmation

IT Project Engineer

San Antonio, TX · On-site

DOE FLSA Status : Full Time / Exempt Location : Houston Description The IT Project Engineer's role ... Strongly Preferred • Datto Experience; Strongly Preferred • MCSE Server Infrastructure;

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 ... Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike ...

Waytek

Help Desk Level 2 Technician MSP

Cherry Hill, NJ · On-site

$45K - $60K/yr

Onsite Job Type: Full-Time About Waytek MSP Waytek MSP is a growing Managed Service Provider ... Veeam B&R, Veeam CC, Datto Tier 3 Collaboration * Assist with infrastructure projects such as ...

Waytek

Help Desk Level 2 Technician MSP

Cherry Hill, NJ · On-site

$45K - $60K/yr

Onsite Job Type: Full-Time About Waytek MSP Waytek MSP is a growing Managed Service Provider ... Veeam B&R, Veeam CC, Datto Tier 3 Collaboration * Assist with infrastructure projects such as ...

Waytek

Help Desk Level 2 Technician MSP

Cherry Hill, NJ · On-site

$45K - $60K/yr

Onsite Job Type: Full-Time About Waytek MSP Waytek MSP is a growing Managed Service Provider ... Veeam B&R, Veeam CC, Datto Tier 3 Collaboration * Assist with infrastructure projects such as ...

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Full Time Datto information

What is the difference between Full Time Datto vs Full Time Network Technician?

AspectFull Time DattoFull Time Network Technician
CertificationsDatto certifications, network fundamentalsCompTIA Network+, Cisco CCNA
Work EnvironmentManaged service providers, IT support firmsCorporate offices, IT departments, service providers
Job ResponsibilitiesData backup, disaster recovery, remote monitoringNetwork setup, troubleshooting, maintenance

Full Time Datto roles focus on data protection and disaster recovery solutions, often within MSPs, requiring specific certifications. Full Time Network Technicians handle broader network infrastructure tasks, with overlapping certifications like Network+ or CCNA. While both work in IT environments, Datto specialists concentrate on backup solutions, whereas Network Technicians focus on network hardware and connectivity.

What are some common challenges faced by Full Time Datto employees in managing multiple client accounts simultaneously?

Full Time Datto employees often juggle multiple client accounts, which can present challenges in prioritizing urgent support requests, maintaining clear communication, and ensuring timely updates for each client. Effective time management, strong organizational skills, and the ability to quickly troubleshoot technical issues are crucial for success. Collaboration with team members and proactive client communication can help mitigate these challenges and contribute to a positive client experience.

What is a Full Time Datto?

A Full Time Datto typically refers to an individual employed full-time by Datto, a company that provides data backup, disaster recovery, and business continuity solutions. Employees in full-time roles at Datto may work in a variety of positions, including technical support, sales, engineering, or customer service. These roles generally offer benefits like health insurance, paid time off, and opportunities for career advancement. Working at Datto involves supporting businesses with IT solutions to ensure their data is safe and operations run smoothly.

What are the key skills and qualifications needed to thrive as a Full Time Datto, and why are they important?

To thrive in a full-time position at Datto, you generally need strong IT knowledge, experience with backup and disaster recovery solutions, and a relevant degree or certifications such as CompTIA or Microsoft. Familiarity with Datto’s cloud-based products, remote monitoring and management (RMM) tools, and ticketing systems is typically required. Excellent problem-solving skills, communication, and the ability to work independently or as part of a team distinguish top performers. These competencies are essential to effectively support clients, ensure data integrity, and maintain high service standards in a technology-driven environment.
More about Full Time Datto jobs
What are the most commonly searched types of Datto jobs? The most popular types of Datto jobs are:
What states have the most Full Time Datto jobs? States with the most job openings for Full Time Datto jobs include:
What job categories do people searching Full Time Datto jobs look for? The top searched job categories for Full Time Datto jobs are:
Full Time Datto jobs near you
Infographic showing various Full Time Datto job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk Technician Tier 2

International Computer Sciences Inc

Annapolis, MD

$70K/yr

Full-time

Posted 12 days ago

Job description

Job Title: Help Desk Technician – Tier 2 
 
Full time – In Office - Annapolis, MD
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.
 
Essential Duties & Responsibilities:
  • Diagnose and resolve technical issues, including Microsoft core business applications and operating systems. 
  • Deliver comprehensive troubleshooting and backend support to end users. 
  • Troubleshoot and resolve complex workstation issues and provide general server support. 
  • Perform initial triage for network degradation, outages, compromised accounts, and other critical technical incidents. 
  • Support Microsoft technologies such as Windows Server, Exchange, and SharePoint. 
  • Maintain and update system documentation within ConnectWise and IT Glue. 
  • Enhance customer satisfaction through high‑quality service and support. 
  • Ensure compliance with all company policies and procedures. 
  • Carry out additional duties as assigned by the supervisor. 
  • Participate in the on‑call rotation during non‑business hours.
 Knowledge/Skills:

  • Strong diagnostic and troubleshooting skills for a wide range of technical issues.
  • Networking knowledge (DHCP, DNS, Wi-Fi setup, VLAN concepts).
  • Strong knowledge with Microsoft 365, Entra ID/Azure AD, and user provisioning workflows.
  • Solid understanding of Windows and macOS operating systems, networking fundamentals, and common business applications.
  • Excellent analytical, problem‑solving, and communication skills.
  • Ability to work independently as well as collaboratively within a team.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
  • Strong customer service orientation with the ability to manage multiple tasks and adapt quickly to change.
  • Prior experience with ConnectWise is a plus.
 
Experience with:
  • Windows Server (2012+) / Active Directory
  • Windows 10 & 11
  • Office 365 / Microsoft 365 / Entra ID
  • Backup solutions: Datto, Veeam
  • Network/security: SonicWall, Cisco Meraki
  • Security platforms: SentinelOne, Webroot, Barracuda, Avanan
  • Mobile device management: Intune/MDM
 Qualifications:
  • Proven experience in an IT support role, preferably within an MSP environment.
  • Hands‑on experience with Microsoft 365, Exchange, and Active Directory.
  • Experience supporting cloud environments (Azure, AWS, Google Cloud) is a plus.
  • Demonstrated ability to diagnose and resolve technical issues efficiently and professionally.
 Benefits/Perks
  • Competitive compensation
  • Fun, supportive workplace culture
  • Pay commensurate with experience and qualifications
  • Opportunities for career development and advancement
  • Engaging, fast‑paced MSP environment
Physical Requirements:
  • Regular, reliable attendance
  • Ability to lift and carry up to 50 lbs
  • Ability to communicate clearly over the phone