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Full Time Datto Jobs (NOW HIRING)

Waytek

Help Desk Level 2 Technician MSP

Cherry Hill, NJ · On-site

$45K - $60K/yr

Onsite Job Type: Full-Time About Waytek MSP Waytek MSP is a growing Managed Service Provider ... Veeam B&R, Veeam CC, Datto Tier 3 Collaboration * Assist with infrastructure projects such as ...

Just Solutions

IT Service Manager

Fairport, NY · Hybrid

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ... Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto) * Ability to ...

New

Just Solutions, Inc.

IT Service Manager

Fairport, NY · On-site

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ... Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto) * Ability to ...

New

redShift Recruiting

Network & Systems Technician

Albany, NY · On-site

$20 - $22/hr

Near Albany, NY Pay Range: $20.00 - $22.00 per Hour Employment Type: Full-Time Grow Your IT Career ... Datto RMM or similar remote support solutions * Data backup and disaster recovery practices To see ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Job Type Full-time Description The Service Delivery Technician provides advanced technical support ... Access and support client devices and systems remotely using Datto RMM and automation tools.

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Full Time Datto information

What is the difference between Full Time Datto vs Full Time Network Technician?

AspectFull Time DattoFull Time Network Technician
CertificationsDatto certifications, network fundamentalsCompTIA Network+, Cisco CCNA
Work EnvironmentManaged service providers, IT support firmsCorporate offices, IT departments, service providers
Job ResponsibilitiesData backup, disaster recovery, remote monitoringNetwork setup, troubleshooting, maintenance

Full Time Datto roles focus on data protection and disaster recovery solutions, often within MSPs, requiring specific certifications. Full Time Network Technicians handle broader network infrastructure tasks, with overlapping certifications like Network+ or CCNA. While both work in IT environments, Datto specialists concentrate on backup solutions, whereas Network Technicians focus on network hardware and connectivity.

What are some common challenges faced by Full Time Datto employees in managing multiple client accounts simultaneously?

Full Time Datto employees often juggle multiple client accounts, which can present challenges in prioritizing urgent support requests, maintaining clear communication, and ensuring timely updates for each client. Effective time management, strong organizational skills, and the ability to quickly troubleshoot technical issues are crucial for success. Collaboration with team members and proactive client communication can help mitigate these challenges and contribute to a positive client experience.

What is a Full Time Datto?

A Full Time Datto typically refers to an individual employed full-time by Datto, a company that provides data backup, disaster recovery, and business continuity solutions. Employees in full-time roles at Datto may work in a variety of positions, including technical support, sales, engineering, or customer service. These roles generally offer benefits like health insurance, paid time off, and opportunities for career advancement. Working at Datto involves supporting businesses with IT solutions to ensure their data is safe and operations run smoothly.

What are the key skills and qualifications needed to thrive as a Full Time Datto, and why are they important?

To thrive in a full-time position at Datto, you generally need strong IT knowledge, experience with backup and disaster recovery solutions, and a relevant degree or certifications such as CompTIA or Microsoft. Familiarity with Datto’s cloud-based products, remote monitoring and management (RMM) tools, and ticketing systems is typically required. Excellent problem-solving skills, communication, and the ability to work independently or as part of a team distinguish top performers. These competencies are essential to effectively support clients, ensure data integrity, and maintain high service standards in a technology-driven environment.
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Full Time Datto jobs near you
Infographic showing various Full Time Datto job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Help Desk Level 2 Technician MSP

Help Desk Level 2 Technician MSP

Waytek

Cherry Hill, NJ • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

Help Desk Level 2 Technician (MSP) – With Level 3 Exposure

Location: Onsite
Job Type: Full-Time

About Waytek MSP

Waytek MSP is a growing Managed Service Provider dedicated to delivering exceptional IT support and solutions to businesses. We pride ourselves on proactive service, technical expertise, and a collaborative team environment.

Position Overview

We are seeking a Help Desk Level 2 Technician with exposure to Level 3 responsibilities. This role bridges Tier 1 frontline support and Tier 3 infrastructure troubleshooting. You’ll handle escalated issues, perform advanced diagnostics, and assist with infrastructure-level tasks to ensure timely resolution of complex problems.

Key Responsibilities

Advanced Troubleshooting

  • Resolve complex issues involving: 
    • Email: Organizational delivery issues, recognizing and mitigating compromises, Conditional Access policies, Barracuda/Mimecast/etc. Spam filtering
    • Active Directory: Folder/user/security group/service account management, GPO/DNS/DHCP creation/management/troubleshooting, RADIUS
    • Software: Advanced crash diagnostics, installation/uninstallation issues, advanced error resolution troubleshooting, mass deployment via ConnectWise Automate
    • Hardware: ESXi/Hyper-V operational troubleshooting (not implementation), BSOD/PSOD analysis, advanced printing/scanning issues, advanced fax issues, RAID troubleshooting, non-scripted SQL troubleshooting
    • Cloud: Entra/Azure/Intune, AWS familiarity/troubleshooting/vendor communication, MDM
    • PowerShell: Experience with 365/Teams PowerShell, AAD/Entra PowerShell, generic scripting
    • Network: VLAN, IPSec/SSLVPN, firewall/switches/routers/VPN troubleshooting, ISP troubleshooting
    • Security: Endpoint security policies, MFA enforcement, compliance checks, A/V monitoring, compromise/mitigation risk assessment and handling
    • Backups: Veeam B&R, Veeam CC, Datto
Tier 3 Collaboration

  • Assist with infrastructure projects such as firewall configuration, virtualization (Hyper-V/VMware), and backup solutions.
  • Participate in advanced troubleshooting for 365/Entra/Intune and AWS environments.
  • Assist as needed with backend management.
  • Assist with environmental updates required afterhours (firewall firmware, etc.)
Projects Assistance

  • Ability to assist with mass deployments as needed both during business hours and afterhours.
  • Ability to assist in projects that feature severe troubleshooting issues during deployment.
Ticket Management

  • Create, update, and/or split multi-issue tickets in ConnectWise.
  • Track and record all time entries and communication with clients.
  • Maintain client documentation and monitor ticket progress to meet SLA requirements. 
On-Call Rotation

  • Participate in scheduled on-call shifts to provide after-hours support for critical issues.
  • Respond promptly to alerts and client emergencies during on-call periods.
Benefits & Perks

  • Competitive salary (DOE).
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development and certification reimbursement.
  • Exposure to advanced Level 3 tasks for career growth.
Preferred Qualifications

  • Proven MSP experience using ConnectWise Manage/Automate, with strict adherence to ticket creation, detailed documentation, accurate time entry, and full ownership from intake through resolution
  • Demonstrated success working in a high-volume, SLA-driven environment, actively managing the service board throughout the day and consistently meeting response and resolution targets
  • Strong hands-on experience with Microsoft 365, Active Directory, and endpoint support, with the ability to prioritize and resolve urgent user-impacting issues