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Apprentice It Support Jobs (NOW HIRING)

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...

STR

IT Support Specialist

Melbourne, FL · On-site

$72K - $90K/yr

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you'll be the front ...

Spee-Dee Delivery Service

IT Support

Saint Cloud, MN · On-site

$22 - $24/hr

IT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in ...

Floorplan Xpress

IT Support Analyst

Norman, OK · On-site

We are looking for an IT Support Analyst in our Norman, OK Operations Center. This position is in-office, Monday-Friday. The IT Support Analyst will be responsible for providing technical assistance ...

Princeton University

IT Support Specialist

Princeton, NJ · On-site

$77K - $87K/yr

Overview The IT Support Specialist provides information technology support to students, faculty, staff, alumni and others affiliated with Princeton University through multiple support channels ...

Spee-Dee Delivery Service

IT Support

Saint Cloud, MN · On-site

$22 - $24/hr

IT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in ...

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

Job Title: IT Support Analyst Employment Type: Full-Time, Long-Term Role Location: On-site - Atlanta, GA Time Zone: U.S. Eastern Time (ET) Industry: Technology Consulting / Digital Services Work ...

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Apprentice It Support information

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$11

$19

$28

How much do apprentice it support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for apprentice it support in the United States is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is an apprentice IT support?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.

What are the key skills and qualifications needed to thrive as an apprentice IT support?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What are some typical challenges faced by apprentice IT support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

More about Apprentice It Support jobs

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What are the most commonly searched types of It Support jobs?

The most popular types of It Support jobs are:

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For Apprentice It Support jobs, the most frequently searched job titles are:

Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,268 per year, or $19.4 per hour.

IT Support Engineer

San Mateo, CA • On-site

Nextgen Technologies
See more jobs at Nextgen Technologiesexternal

$70K/yr

Full-time

Re-posted 16 days ago

Job description

Company Description
Job Description
Role : IT Support Engineer
Location : San Mateo, CA
Salary: $70K/Year + Benefits and Bonus
Position: Full Time
Description: Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users' satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT.
The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the Global Corporate IT Service Desk. The engineer collaborates with other regions and with the IT Service Desk to ensure locally delivered services are performed as part of a continuous and seamless user experience.
As the engineer of the local IT region with closest proximity to daily business operations, this engineer is expected to understand requirements for and impact of IT services and to contribute feedback to the rest of IT team.
Responsibilities:
• Handle all aspects of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues
• Prevent, monitor and respond to ensure user issues are addressed, escalating as appropriate
• Manage and support Windows and Mac systems
• Manage technical currency and process consistency according to standards
• Manage and monitor servers and cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365, Okta
• Collaborate with other regions, global support groups and Service Owners to identify new service requirements and enhance existing ones
• Oversee and deliver local projects
• Manage IT procurement
• Act as backup for other User Support Engineers
Desired Skills and Experience
Must Have
• 3+ years in IT helpdesk support positions
• 2+ years in IT roles with increasing levels of responsibility
• 2+ years with Microsoft AD and various services (DNS\DHCP\etc.)
• Experience with Apple Macs, installations and troubleshooting
• LAN/WAN networking experience
• Experience working in a complex and globally dispersed environment
• Experience delivering successfully in a multi-vendor governance model
• Show strong results in achieving employee satisfaction across a variety of business functions
• Experience in working in cross-functional and regional teams to resolve users' issues
Nice to Have
• Microsoft technical certifications
• Google Apps for Business knowledge and experience
• Office 365 knowledge and experience
• Excellent written and verbal communication skills
• VoIP experience
Qualifications
Must Have
• 3+ years in IT helpdesk support positions
• 2+ years in IT roles with increasing levels of responsibility
• 2+ years with Microsoft AD and various services (DNS\DHCP\etc.)
• Experience with Apple Macs, installations and troubleshooting
• LAN/WAN networking experience
• Experience working in a complex and globally dispersed environment
• Experience delivering successfully in a multi-vendor governance model
• Show strong results in achieving employee satisfaction across a variety of business functions
• Experience in working in cross-functional and regional teams to resolve users' issues
Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply