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Apprentice It Support Jobs (NOW HIRING)

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar ...

Oakwood Group

IT Support Specialist

Taylor, MI · On-site

$65K - $72K/hr

IT Support Specialist Oakwood Group | Taylor, MI Full-Time | Exempt | In-Person Schedule: Monday-Friday, 8:00 AM - 4:30 PM Join Oakwood Group as an IT Support Specialist Oakwood Group is seeking a ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA

$19.75 - $27.25/hr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems for a wide range of applications. As part of the global BMZ Group, we combine innovation, quality ...

Addison Group

IT Support Specialist

Oklahoma City, OK · On-site

$50K - $65K/yr

Job Title: IT Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $50,000 - 65,000 / year depending on experience Benefits : The position is eligible for medical ...

Base8

IT Support Specialist

Studio City, CA

IT Support Specialist Location:United States (On-site / Hybrid) Department:Information Technology Job Summary The IT Support Specialistis responsible forproviding technicalassistanceand support to ...

Addison Group

IT Support Specialist

Oklahoma City, OK · On-site

$50K - $65K/yr

Job Title: IT Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $50,000 - 65,000 / year depending on experience Benefits : The position is eligible for medical ...

Homans Associates

IT Support Specialist

Wilmington, MA · On-site

$22 - $26/hr

IT Support Specialist Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm | Compensation: $22.00-$26.00/hour Position Overview Homans Associates (HA) is a subsidiary of the ...

Invision Technologies

IT Support Professional

Albany, GA · On-site

$35K - $60K/yr

The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled on-site requests. Qualified candidates must have the ability to ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

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All JobsApprentice It Support Jobs

Apprentice It Support information

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$11

$19

$28

How much do apprentice it support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for apprentice it support in the United States is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by Apprentice IT Support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Apprentice IT Support, and why are they important?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What are Apprentice IT Support roles?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
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What cities are hiring for Apprentice It Support jobs? Cities with the most Apprentice It Support job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
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Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in the United States as of July 2026, with employment types broken down into 5% Locum Tenens, 90% Full Time, 4% Part Time, and 1% Summer. Highlights an 100% Physical job distribution, with an average salary of $40,268 per year, or $19.4 per hour.
Manager, IT Support

Manager, IT Support

Simons Foundation

New York, NY • On-site

$99K - $125K/yr

Full-time

Re-posted 28 days ago

Job description

POSITION SUMMARY
The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond daily support, the role drives process improvement by maintaining documentation, coordinating communications, refining procedures with engineering partners, and designing end-user training. Success requires exceptional communication and customer service skills, strong organizational and leadership abilities, and a broad understanding of Apple IT within a dynamic, evolving environment. This position reports to the Senior Manager, IT Operations.
This full-time position is based on-site in the Simons Foundation offices in New York City. For more information, visit simonsfoundation.org/careers.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Day-to-Day IT Support
  • Respond to help desk tickets and fulfill technology support requests from foundation staff
  • Configure and deploy Macs and troubleshoot hardware (primarily Apple)
  • Administer cloud services and software licenses
  • Carry out networking requests
  • Management Responsibilities
  • Manage IT support staff; hire, train and mentor team members
  • Allocate incoming support tickets to team members based on workload and expertise
  • Ensure equitable distribution to maintain team efficiency and productivity
  • Conduct regular meetings to review the ticket queue, prioritize tasks and address any bottlenecks or escalations
  • Monitor and analyze key performance metrics related to ticket resolution times, customer satisfaction and team productivity
  • Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
  • Oversee various department operations such as orientations, hardware allocation, etc

Additional
  • Administer help desk and oversee IT support operations and device repair operations
  • Maintain documentation across various outlets for IT support and end users
  • Draft department communications regarding policy, operations, and downtime
  • Regularly review IT support procedures and work with systems engineering team to develop processes
  • Design and hold training sessions and create learning materials for end users
  • Perform any other duties or tasks as assigned or required

MINIMUM QUALIFICATIONS
Education and Training
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Apple Certified Macintosh Technician (ACMT) certification or willingness to obtain certification.

Experience
  • 4+ years of experience with Mac troubleshooting and IT support
  • Experience with macOS Mobile Device Management (MDM) solutions such as Jamf
  • Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox and Slack
  • Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms
  • Experience managing team members and delegating daily team workload

Related Skills & Other Requirements
  • Excellent interpersonal and communication skills. Ability to communicate clearly and transparently; verbally and in writing; keeping the right people informed of relevant issues
  • Excellent customer service skills, highly organized
  • Able to work as a leader, collaborating and partnering with others to resolve conflicts or address an issue. Able to adapt to changes in a dynamic work environment demonstrating poise, tact and diplomacy
  • Experience understanding and executing oral and written instructions and learning via training documentation and presentations

Physical Requirements
  • Moving equipment weighing up to 40 pounds
  • Positioning self to install and fix equipment, including under desks or on top of networking racks
  • Moving throughout several nearby office buildings

COMPENSATION AND BENEFITS
  • The full-time annual compensation range for this position is $99,000 to $125,000, depending on experience.
  • In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.

Our Commitment to Expanding Pathways to Science & Opportunities for All:
Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences. The Simons Foundation is committed to advancing basic science and mathematics to benefit humankind and expand our collective understanding of our world. As part of our mission, we support partners, programs, and initiatives that seek to broaden the scientific community and open pathways to science and mathematics careers.
The Simons Foundation provides equal opportunities to all applicants without regard to race, religion, color, age, sex, pregnancy, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state, and local law.

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