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Help Desk Level 1 Jobs in Ohio (NOW HIRING)

Pomeroy Technologies

Help Desk Technician

Cleveland, OH · On-site

$19.50 - $26.25/hr

Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well ...

New

Pomeroy

Help Desk Technician

Cleveland, OH · On-site

$19.25 - $26.25/hr

Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well ...

New

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

The position is responsible for first-level problem determination, problem/incident recording ... One to three years experience in IT support. * Possess or is willing to obtain a CompTIA A ...

Posted today

CFS

Help Desk Specialist

Huber Heights, OH · On-site

Minimum 1 year of experience in IT help desk or desktop support roles. * CompTIA A+ and CompTIA Security+ Preferred! * Proven experience in troubleshooting hardware and software issues. * Proficient ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level. The Role As our Help Desk Manager, you'll own ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level. The Role As our Help Desk Manager, you'll own ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an enticing culture, CNWR may ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an enticing culture, CNWR may ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH

$20 - $23/hr

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an enticing culture, CNWR may ...

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Help Desk Level 1 information

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are popular job titles related to Help Desk Level 1 jobs in Ohio?

For Help Desk Level 1 jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Ohio look for?

The top searched job categories for Help Desk Level 1 jobs in Ohio are:

What cities in Ohio are hiring for Help Desk Level 1 jobs?

Cities in Ohio with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Help Desk Technician (Level 1)

Integra Testing Services LLC

Painesville, OH • On-site

$55K - $65K/yr

Full-time

Posted 9 days ago

Job description

Position Summary
We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment. This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team.
The ideal candidate brings a friendly, customer-first attitude, an eagerness to learn, and a methodical approach to troubleshooting. You will support users remotely across multiple sites and provide in-person support on site.
Key Responsibilities
End-User and Desktop Support
  • Serve as the first point of contact for end users through phone, email, chat, and walk-up requests
  • Troubleshoot and resolve common Windows desktop, laptop, printer, and peripheral issues
  • Provide first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
  • Assist with basic workstation setup, software installation, and device configuration
  • Escalate unresolved or complex issues to Tier 2 with clear, detailed troubleshooting notes

Identity and Access Support
  • Perform password resets and assist users with MFA enrollment and sign-in issues
  • Submit and process account, group, and license requests in Entra ID (Azure AD) and Active Directory
  • Support onboarding and offboarding activities, including equipment setup and account activation
  • Assist users with access to shared drives, distribution lists, and mailboxes

Ticketing and Documentation
  • Log, categorize, and track all support requests in the IT service management (ITSM) platform
  • Follow standard operating procedures and knowledge base articles to resolve recurring issues
  • Keep users informed of ticket status and expected resolution timelines
  • Document troubleshooting steps and contribute to the knowledge base

Hardware and Asset Support
  • Prepare, image, and deploy workstations and peripherals for new and existing users
  • Track hardware assets and assist with inventory and basic stock management
  • Support conference room AV setup and basic connectivity issues

Required Qualifications
  • 1-2 years of help desk, customer service, or IT support experience
  • Basic understanding of Windows 10/11 and Microsoft 365 applications
  • Familiarity with common desktop hardware, printers, and peripherals
  • Strong customer-service orientation with clear written and verbal communication skills
  • Ability to follow documented procedures and escalate issues appropriately
  • High school diploma or equivalent experience

Preferred Qualifications
  • Industry certifications or coursework such as CompTIA A+, MS-900, or AZ-900, or active pursuit of these credentials
  • Experience with ITSM or ticketing platforms such as ServiceNow, Atera, Freshservice, or similar tools
  • Familiarity with Entra ID (Azure AD) and Active Directory fundamentals
  • Experience supporting remote and hybrid users
  • Prior IT internship, technical lab, or home-lab experience

Core Competencies
  • Friendly, patient, customer-focused attitude
  • Eagerness to learn and develop technical skills
  • Strong organizational skills and consistent follow-through
  • Ability to explain technical steps in clear, plain language
  • Dependable team player

Apply