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Help Desk Level 1 Jobs in Ohio (NOW HIRING)

University of Toledo

$20/hr

MC AD Shift: 1 Start Time: End Time: Posted Salary: $20.00 per hour Responsible for providing technology support for help desk calls, the IT Help Desk - Temp will be responsible for, IT Help Desk.

New

University of Toledo

$20/hr

MC AD Shift: 1 Start Time: End Time: Posted Salary: $20.00 per hour Responsible for providing technology support for help desk calls, the IT Help Desk - Temp will be responsible for, IT Help Desk.

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an enticing culture, CNWR may ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an enticing culture, CNWR may ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an enticing culture, CNWR may ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH

$20 - $23/hr

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an enticing culture, CNWR may ...

blueStone

PC Technician/Help Desk

Lordstown, OH

$17.25 - $23.50/hr

Qualifications 1+ year of experience as a PC Technician or Help Desk Analyst. Additional Information All your information will be kept confidential according to EEO guidelines.

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...

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Help Desk Level 1 information

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are popular job titles related to Help Desk Level 1 jobs in Ohio? For Help Desk Level 1 jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Ohio look for? The top searched job categories for Help Desk Level 1 jobs in Ohio are:
What cities in Ohio are hiring for Help Desk Level 1 jobs? Cities in Ohio with the most Help Desk Level 1 job openings:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Help Desk Support Specialist Sr.

Weltmann Lighting, LLC

Cincinnati, OH • On-site

$23.94 - $31.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II Specialist) serves as the primary technical escalation point for the Help Desk (Level 1). This role is designed to bridge the gap between first-level triage and physical Desktop Support. The Senior Specialist focuses on the remote resolution of complex technical issues to minimize unnecessary escalations to the Desktop Support team, handling items that require advanced diagnostic skills.
Responsibilities/Duties/Functions/Tasks:
Escalation Management & Triage:
  • Conducts problem recognition, research, isolation, resolution and follow-up for user problems. Effectively communicating, as appropriate, the status on root cause to users and IT management.
  • Reviews, prioritizes, and resolves tickets escalated by Level 1 Support that require advanced diagnostic time or elevated administrative privileges.
  • Validates all support tickets destined for Desktop Support by performing root-cause analysis to ensure the issue genuinely requires a physical desk-side visit, hardware replacement, or reimaging.

Advanced Remote Troubleshooting:
  • Diagnoses and resolves complex software compatibility, registry, and operating system issues for Windows 11 and Microsoft Office 365 beyond basic installation.
  • Troubleshoots advanced networking issues including VPN connectivity remotely.
  • Investigates repeated software failures or profile corruptions to prevent the need for full system re-imaging.

Identity & Access Management:
  • Performs Active Directory access review, application and hardware access to ensure correct permissions are applied.

Knowledge Management:
  • Identifies recurring issues and creates and updates technical documentation.
  • Mentors Level 1 staff on diagnostic procedures to improve "First Call Resolution" rates.

Operational Support:
  • Utilizes remote desktop software to resolve issues for off-site or remote users, serving as the final remote support tier before hardware replacement is required.
  • Logs and tracks calls and maintains history records and related problem documentation within ticketing system ensuring that all information is updated for completeness and accuracy.
  • Supports L1 functions as needed including call queue support, password reset/unlocks and ticket triage.
  • Complete all required training applicable to this position.
  • Regular and predictable attendance is an essential function of this position.
  • Other duties, as assigned.

Qualifications:
  • Education: One year certificate from college or technical school in computer science or data processing.
  • Experience: A minimum of 2 years troubleshooting experience in a high-volume help desk or technical support environment.
  • Skills:
    • Must possess good organizational skills, be adaptable, and be able to prioritize tasks.
    • Ability to read and understand software, hardware and process documentation as well as develop instructional materials as needed.
    • High degree of soft skills, such as good communication, best customer service practices (especially patience and empathy) and excellent interpersonal communication.
  • Technical Knowledge:
    • Advanced knowledge of and experience with Microsoft Windows 11.
    • Deep understanding of Microsoft Office 365 applications and profile management.
    • Active Directory administration including the setup, maintenance, and removal of user accounts and security groups.
    • Remote desktop software used to provide remote customer support.
    • VPN troubleshooting.
    • Knowledge of Microsoft Endpoint Configuration Manager (MECM).
    • Must be able to pass a detailed background check and drug screen

Compensation and Benefits:
  • The expected pay range for this position is $23.94-31.15/hour based upon experience
  • Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
  • Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
  • Promotional opportunities from within the Firm
  • Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives
  • On site "Bistro To Go" vending and fresh foods available
  • Onsite fitness center available to join

Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 20 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.
Work Environment
This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.
EEO Statement: Weltman is an Equal Employment Opportunity employer
#BizTech
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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