ZipRecruiter

Log In

1

Help Desk Level 1 Jobs in Ohio (NOW HIRING)

blueStone

PC Technician/Help Desk

Lordstown, OH · On-site

$17.25 - $23.50/hr

Qualifications 1+ year of experience as a PC Technician or Help Desk Analyst. Additional Information All your information will be kept confidential according to EEO guidelines.

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

Revolution Group

Help Desk Engineer

Westerville, OH

... work. * 1-3 years general technology experience * Proficient use of Microsoft Office products ... Responsible for responding to initial calls and Help Desk tickets from client base. * Should be a ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ... Level Job Type & Location This is a Contract position based out of Westlake, OH. Pay and Benefits ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

... help with the holiday uptick. These consultants will provide Tier 1 technical support for their ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbus ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Level Required Experienced (Non-Manager) Experience Required 1 to 2 Years Education Required ...

Delaware Nation Industries

DNI is seeking a Help Desk Team Lead to support a mission-focused federal IT environment at Wright ... Monitor ticket queues and enforce service-level performance, including timely prioritization, call ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Level Required Experienced (Non-Manager) Experience Required 1 to 2 Years Education Required ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Ohio

Help Desk Level 1 information

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are popular job titles related to Help Desk Level 1 jobs in Ohio?

For Help Desk Level 1 jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Ohio look for?

The top searched job categories for Help Desk Level 1 jobs in Ohio are:

What cities in Ohio are hiring for Help Desk Level 1 jobs?

Cities in Ohio with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution.

Help Desk Technician

Columbus, OH • Hybrid

Astute Technology Management LLC
11 - 50 employees
Learn more about Astute Technology Management LLCexternal

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Location: Columbus, Ohio
Regular Hours: 40 per week, M-F, office open 7am to 6pm EST
Pay Range: $19.00 to $24.00 Hourly
Employment Type: Full-time
Exempt Status: Non-Exempt
PTO Classification: H1

**This position is on-site in our Columbus, Ohio office. Hybrid privilege available after 90 days of employment.

Who We Are

At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.

Position Overview

As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.

Key Responsibilities

  • Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
  • Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
  • Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
  • Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
  • Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
  • Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
  • Conduct and document network audits, and maintain up-to-date client infrastructure records.
  • Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.

Qualifications

  • Minimum 2 years' experience in Help Desk or Technical Support.
  • High School diploma or equivalent
  • Exemplary customer service skills and a client-first mindset.
  • CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
  • MTA - Operating, Networking, and Security Fundamentals (or equivalent).
  • Basic network troubleshooting skills.
  • Experience supporting Windows and MacOS environments.
  • Strong communication, active listening, and problem-solving skills.
  • Ability to multi-task, adapt quickly, and work well in a team.

Benefits

  • 100% paid employee health care premium
  • 100% paid employee AD&D, STD, and LTD premiums
  • 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
  • Low-cost dental and vision coverage
  • Financial assistance for ongoing professional development and training
  • Monthly mobile phone allowance
  • 15 days PTO annually (accrued) and Flex Time
  • 6 paid holidays
  • Client review spot bonuses

Working Conditions

  • Hybrid role requiring regular office presence
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer equipment, and similar tools

Why Astute?

We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.

Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT services across the region.

Apply