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Help Samsung Technical Support Jobs in Ohio (NOW HIRING)

Collabera

Technical/Help Desk Support

Mason, OH · On-site

$15/hr

Technical Support Representative Location: Mason, OH Duration: 6+ months Pay Rate: $15.00/ hour GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous ...

Sencorpwhite

Technical Support Engineer

Hamilton, OH · On-site

$70 - $95/hr

Technical Support Engineer Full-time Regular Professionals Hamilton, OH, US 3 days ago Requisition ... Help guide SencorpWhite's incident management ticketing system to arrive at root cause, pareto ...

Socket.dev

Technical Support Engineer

Hamilton, OH · On-site

$70 - $100/hr

... technical support. * Provide technical guidance to Field Service to resolve customer issues ... Help guide SencorpWhite's incident management ticketing system to arrive at root cause, pareto ...

The Bridge Group

Internship - Technical Support

Dayton, OH · On-site

$15 - $20/hr

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level ... Troubleshoot technical issues * Coordinate work with vendors and other third parties to support our ...

The Bridge Group

Internship - Technical Support

Dayton, OH · On-site +1

$15 - $20/hr

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level ... Troubleshoot technical issues * Coordinate work with vendors and other third parties to support our ...

SencorpWhite

Technical Support Engineer

Hamilton, OH · On-site

... technical support. * Provide technical guidance to Field Service to resolve customer issues ... Help guide SencorpWhite's incident management ticketing system to arrive at root cause, pareto ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Team-first attitude and willingness to help your co-workers provide excellent customer service ... Technical analysis and support * Demonstrated knowledge of basic hardware/software installation ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

$50 - $70/hr

## Technical Support SpecialistApplylocations: Groveport-OH Fulfillment Center 1time type: Full ... Team-first attitude and willingness to help your co-workers provide excellent customer service.

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Team-first attitude and willingness to help your co-workers provide excellent customer service ... Technical analysis and support * Demonstrated knowledge of basic hardware/software installation ...

The Bridge Group

Internship - Technical Support

Dayton, OH · On-site

$15 - $20/hr

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level ... Troubleshoot technical issues * Coordinate work with vendors and other third parties to support our ...

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All JobsHelp Samsung Technical Support JobsHelp Samsung Technical Support Jobs in Ohio

Help Samsung Technical Support information

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

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For Help Samsung Technical Support jobs in Ohio, the most frequently searched job titles are:

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The top searched job categories for Help Samsung Technical Support jobs in Ohio are:

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Infographic showing various Help Samsung Technical Support job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution.

Technical Support Specialist

OverDrive, Inc.

Cleveland, OH • On-site

Full-time

Re-posted 11 days ago

Job description

Description
Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OHWe are in a hybrid schedule, 2 days on campus and 3 days WFH
The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.
Responsibilities:
  • Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned.
  • Work with the Content Services teams to report, test, and correct content file issues.
  • Proactively troubleshoot authentication issues, in collaboration with Integration Specialists and library technical contacts to resolve issues.
  • Escalate issues as appropriate to Product Management, Development, IT, and other Partner Services teams.
  • Relay feedback learned from interaction with end users and/or library staff through Slack channels, discussions, and Product Opportunities.
  • Document new or revised troubleshooting steps and responses as Knowledge/Help articles for use by the Technical Support team.
  • Support standard cases and escalate complex issues to higher-level specialists.
  • Demonstrate ownership of assigned cases and ensure timely resolution.

Requirements:
  • Bachelor's Degree or equivalent experience.
  • 0-3 years' of related experience.
  • Customer service experience, preferably in a technical environment.
  • Effective communication skills with end users, partners, and team members.
  • Ability to communicate technical processes verbally and in writing.
  • Detail oriented with strong technical aptitude.
  • Problem solving skills.
  • Excellent computer proficiency, including Microsoft Office Suite.
  • Ability to speak and / or write in multiple languages preferred.
  • Knowledge of books and / or mobile devices preferred.
  • Ability to manage time effectively and prioritize tasks.
  • Willingness to learn and adapt to new technologies and processes.

What's Next:
As you've probably guessed, OverDrive is a place that values individuality and variety. We don't want you to be like everyone else, we don't even want you to be like us-we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.
OverDrive values diversity and is proud to be an equal opportunity employer.
#LI-DNI

Apply