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Desktop It Support Jobs in Ohio (NOW HIRING)

OtterBase

IT Support Specialist

Groveport, OH · On-site

$20 - $23.50/hr

Qualifications: 1+ years of hands-on experience in IT desktop support, helpdesk, or IT asset ... tracking. Exceptional dependability, punctuality, and commitment to completing the project through ...

TEKsystems

IT Desktop Support Technician

Cleveland, OH

$14 - $18/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support ...

TEKsystems

IT Desktop Support Technician

Cleveland, OH

$14 - $18/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues ... Experience with Windows and/or Mac Desktop and Servers and network systems * Microsoft ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support ... Two (2) or more years of Help Desk or Desktop Support experience. * Experience supporting Windows ...

National Beef

Onsite IT Support Technician

North Baltimore, OH · On-site

$20.75 - $28.50/hr

Desktop & EndUser Support * Serve as the first point of contact for on-site IT support issues * Support Windows desktop and laptop systems (Windows 10/11) * Troubleshoot hardware, operating system ...

National Beef

Onsite IT Support Technician

North Baltimore, OH · On-site

$20.75 - $28.50/hr

Desktop & EndUser Support * Serve as the first point of contact for on-site IT support issues * Support Windows desktop and laptop systems (Windows 10/11) * Troubleshoot hardware, operating system ...

National Beef

Onsite IT Support Technician

North Baltimore, OH · On-site

$20.75 - $28.50/hr

Desktop & EndUser Support * Serve as the first point of contact for on-site IT support issues * Support Windows desktop and laptop systems (Windows 10/11) * Troubleshoot hardware, operating system ...

National Beef

Onsite IT Support Technician

North Baltimore, OH · On-site

$20.75 - $28.50/hr

Desktop & End-User Support * Serve as the first point of contact for on-site IT support issues * Support Windows desktop and laptop systems (Windows 10/11) * Troubleshoot hardware, operating system ...

Artech Information System LLC

DESKTOP SUPPORT

Cleveland, OH · On-site

$19.75 - $25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... POSITION:DESKTOP SUPPORT LOCATION: Cleveland,OH Duration:1+years * PC SW & HW PD & Break/fix, Win ...

Artech Information System LLC

DESKTOP SUPPORT

Cleveland, OH · On-site

$19.75 - $25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ...

Artech Information System LLC

desktop support

Columbus, OH · On-site

$19.50 - $24.75/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... DESKTOP SUUPORT LOCATION:Columbus,OH Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Ohio

Desktop It Support information

See Ohio salary details

$9

$23

$36

How much do desktop it support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop it support in Ohio is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.82 per hour, depending on experience, location, and employer.

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
What are popular job titles related to Desktop It Support jobs in Ohio? For Desktop It Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Desktop It Support jobs in Ohio look for? The top searched job categories for Desktop It Support jobs in Ohio are:
What cities in Ohio are hiring for Desktop It Support jobs? Cities in Ohio with the most Desktop It Support job openings:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,108 per year, or $23.1 per hour.

Desktop Support Engineer / IT Support Engineer

Happiest Minds Technologies Limited

Vandalia, OH • On-site

Other

Posted 12 days ago

Job description

Job Title: Desktop Support Engineer / IT Support Engineer

Onsite - Vandalia, OH : 5 days a week at the office.

6 Months contract

Experience 3 4+ Years

Job Summary

We are looking for a proactive and customer-focused Desktop Support Engineer with 3 4 years of hands-on experience in IT support. The ideal candidate will serve as the first point of contact for IT-related issues, providing timely technical assistance to end users while ensuring high levels of customer satisfaction. The role involves troubleshooting hardware, software, network, and peripheral issues, as well as supporting day-to-day IT operations.

Key Responsibilities

  • Act as the first point of contact for all IT-related incidents and service requests.
  • Provide desktop, laptop, printer, and peripheral support to end users.
  • Diagnose and troubleshoot hardware, software, operating system, and application-related issues.
  • Install, configure, and maintain Windows operating systems, desktop applications, and security software.
  • Manage user accounts, passwords, and access permissions in Active Directory and Microsoft 365 environments.
  • Configure and support email clients such as Microsoft Outlook.
  • Perform software installations, upgrades, and patch management.
  • Support network connectivity issues, including LAN/Wi-Fi, VPN, and basic network troubleshooting.
  • Install and configure printers, scanners, and other IT peripherals.
  • Maintain IT asset inventory and ensure proper documentation of hardware and software.
  • Log, track, and resolve incidents using an IT Service Management (ITSM) ticketing tool such as ServiceNow, Jira, or ManageEngine.
  • Escalate complex issues to higher-level support teams when necessary.
  • Follow IT security policies and ensure compliance with organizational standards.
  • Provide remote support to users using remote access tools.
  • Assist with onboarding and offboarding activities, including system setup, user provisioning, and device allocation.
  • Document troubleshooting steps, resolutions, and knowledge base articles.

Required Skills

  • Strong knowledge of Windows 10/11 operating systems.
  • Experience with Microsoft 365, Outlook, Teams, and Office applications.
  • Hands-on experience with Active Directory, Group Policy, and user administration.
  • Good understanding of desktop hardware components and troubleshooting techniques.
  • Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
  • Experience with ITSM/ticketing tools such as ServiceNow, Jira Service Management, or ManageEngine.
  • Knowledge of remote desktop support tools.
  • Familiarity with antivirus solutions and endpoint security.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to prioritize multiple support requests and meet SLAs.

Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • IT certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation, or equivalent are an added advantage.
  • Experience supporting enterprise users in a corporate environment.

Soft Skills

  • Customer-first attitude with excellent interpersonal skills.
  • Strong troubleshooting and analytical abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Good time management and organizational skills.
  • Willingness to work in rotational shifts or provide on-call support if required.

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