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Remote Desktop Support Manager Jobs in Ohio (NOW HIRING)

Rentokil

Strat Acct Support Mgr

Columbus, OH · Remote

This job is a remote position and occasionally may require travel. * Must pass pre-employment background screen What do our Strategic Account Support Managers do? Strategic Account Support Manager ...

Rentokil

Strat Acct Support Mgr

Columbus, OH · On-site +1

This job is a remote position and occasionally may require travel. * Must pass pre-employment background screen What do our Strategic Account Support Managers do? Strategic Account Support Manager ...

Rentokil

Strat Acct Support Mgr

Columbus, OH · Remote

This job is a remote position and occasionally may require travel. * Must pass pre-employment background screen What do our Strategic Account Support Managers do? Strategic Account Support Manager ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

ABB

Technical Support Specialist-1

OH · Remote

Technical Support Manager __ In this role, you will be responsible for providing remote technical support as well as site support when required. Utilize problem-solving, written, and verbal ...

ABB

Technical Support Specialist-1

Delaware, OH · Remote

Technical Support Manager __ In this role, you will be responsible for providing remote technical support as well as site support when required. Utilize problem-solving, written, and verbal ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

In this role, you will manage and resolve support tickets related to our Human Resource Management ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Nexora Talent

Client Support Specialist (Remote)

Columbus, OH · Remote

$17.50 - $23.50/hr

Experience with CRM systems or customer support platforms * Familiarity with remote collaboration tools such as Slack, Zoom, or Google Workspace * Ability to manage multiple priorities efficiently ...

Lone Star Careers

Remote Sales Agent

Toledo, OH · Remote

$69K - $150K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Lone Star Careers

Remote Sales Rep

Dayton, OH · Remote

$69K - $150K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Massillon, OH · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Ohio

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Ohio? For Remote Desktop Support Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Ohio look for? The top searched job categories for Remote Desktop Support Manager jobs in Ohio are:
What cities in Ohio are hiring for Remote Desktop Support Manager jobs? Cities in Ohio with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Systems Support Engineer

Systems Support Engineer

Installed Building Products LLC

Columbus, OH • On-site, Remote

Full-time

Posted 18 days ago

Installed Building Products rating

6.3

Company rating: 6.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

34th of 53 rated home improvement suppliers and fitters

Job description

Key Responsibilities:

  • Duties may include, but are not limited to:
  • Provide inbound first-level support to internal customers
  • Follow up with users as needed to complete service requests
  • Manage personal ticketing queue in alignment with customer service standards
  • Configure and maintain user accounts via Active Directory and Office 365
  • Procure and/or support enterprise cell phones
  • Support and configure local and network printers
  • Provide support for Remote Desktop applications
  • Perform PC system builds and installations
  • Assist in preparing documentation as requested by IT Management
  • Perform other duties as assigned

Preferred Qualifications:

  • Excellent organizational and communication skills
  • Ability to write reports, business correspondence, training, and procedure manuals
  • Prior experience in a help desk or customer service environment preferred
  • 1–2 years of experience in a related role, or equivalent technical/educational certification
  • Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
  • Strong problem-solving skills and a proactive mindset

Work Environment and additional information:

  • This position is primarily in-office; however, with experience, a rotational remote schedule may be possible based on requirements
  • Reports directly to IT Management
  • May require intermittent or emergency travel
  • Offers opportunities for cross-functional training within the department to gain broader technical knowledge

Physical Demands

This position is primarily sedentary and requires prolonged sitting, use of a computer and phone, and repetitive hand movements. Occasional standing, walking, and lifting of light office materials may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

  • Medical, dental, and vision coverage
  • Company Life Insurance
  • Longevity Stock Program
  • IBP Foundation
  • Scholarship opportunities
  • Paid vacation and holidays
  • Employee Financial Assistance Program
  • Opportunities for growth and advancement.
  • 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
  • Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Installed Building Products is the premier installation contractor for insulation in residential and commercial buildings, with over 10,000 employees serving more than 250 locations nationwide. Our commitment to quality and dedication to providing unparalleled service every day is shared by every IBP employee, from our branches across the country to our regional offices and our corporate office in Columbus, Ohio.

EEO Statement:
IBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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