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Desktop Manager Jobs in Ohio (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in ...

RBN

Desktop Engineer

Cleveland, OH

The Desktop Engineer responsibilities include: * Perform 3rd level support, identifying root cause ... Perform software distribution and patch management to Windows PC''s, laptops, and servers * Work ...

RBN Chicago

Desktop Engineer

Cleveland, OH · On-site

The Desktop Engineer responsibilities include: * Perform 3rd level support, identifying root cause ... Perform software distribution and patch management to Windows PC''s, laptops, and servers * Work ...

Dutech Systems

Desktop Support Technician

Zanesville, OH · On-site

$18.75 - $23.75/hr

Dutech Systems is seeking a Desktop Support Technician to provide onsite technical support for end ... managing IT assets while delivering excellent customer service. Responsibilities : • Install ...

Noblesoft Technologies

Desktop Support

Lima, OH · On-site

$19.50 - $25/hr

Position: Desktop Support Location: Lima, OH Job type: Contract Requirements Must possess a ... Excellent time management skills. Detail- and process-oriented mindset. Ability to walk long ...

Service Global, Inc

Desktop Engineer

Cleveland, OH · On-site

Feed into Major Incident Management and Problem Management processes as required. * Liaise with ... Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows ...

Iron Systems, Inc

Desktop Engineer

Cleveland, OH · On-site

Iron Systems, Inc is seeking a Desktop Engineer to provide deskside support for users utilizing ... demand management process, with suggestions fed through to the Infrastructure Support Team Lead ...

Cognizant Technology Solutions

Desktop Analyst

Cincinnati, OH · On-site

$22.25 - $30/hr

... management teams. In this role, you will • Provide Level 2 onsite support for complex customer ... problems on desktops, laptops, tablets, and mobile devices • Analyze symptoms to properly ...

Audit-Tel Inc

Desktop Support Technician

Cincinnati, OH · On-site

$38K - $45K/yr

The successful candidate will provide technical support to end users, troubleshoot desktop and laptop computer issues, manage support tickets, and assist with hardware, software, and network-related ...

Audit Tel

Desktop Support Technician

Cincinnati, OH · On-site

$36K - $45K/yr

The successful candidate will provide technical support to end users, troubleshoot desktop and laptop computer issues, manage support tickets, and assist with hardware, software, and network-related ...

MSR Cosmos

Desktop Support

Avon Lake, OH · On-site

$18.50 - $23.50/hr

Desktop Support Location: Avon Lake, OH Duration: Long Term Skills: Desktop Support with strong Windows skills Thanks Ramesh

KURV

Desktop Technician

Cleveland, OH · On-site

$19.75 - $25/hr

We're looking for an experienced Desktop Support Technician to support our internal users and ... Manage onboarding and offboarding of employees, including account provisioning/deprovisioning ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Ohio

Desktop Manager information

See Ohio salary details

$20K

$79.5K

$119.8K

How much do desktop manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for desktop manager in Ohio is $79,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $90,800.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network administration. Certifications like CompTIA A+ can enhance job prospects in this field.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are the most commonly searched types of Desktop jobs in Ohio?

The most popular types of Desktop jobs in Ohio are:

What are popular job titles related to Desktop Manager jobs in Ohio?

For Desktop Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Ohio look for?

The top searched job categories for Desktop Manager jobs in Ohio are:

What cities in Ohio are hiring for Desktop Manager jobs?

Cities in Ohio with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $79,484 per year, or $38.2 per hour.

Desktop Support Engineer

Humetis Group

Cincinnati, OH • On-site

Contractor

Re-posted 15 days ago

Job description

Job Title: Desktop Support Engineer
Job Type: Onsite | 5 Days a Week
Duration: 7+ Months
Location: Cincinnati, OH 45270

Position Overview:
We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in troubleshooting hardware, software, and network issues, as well as providing end-user support for desktops, laptops, mobile devices, and peripherals. The ideal candidate will be proficient in Windows 10/11, O365, Active Directory, and ITIL-based service management.

Key Responsibilities:

  • Deliver break/fix support for desktops, laptops, and peripheral devices.

  • Install, configure, and re-image end-user devices including desktops, laptops, and mobile equipment.

  • Troubleshoot issues across Windows, Mac, and Android operating systems.

  • Execute hardware refresh cycles and manage user data migrations.

  • Provide remote and onsite technical support for local and global applications.

  • Resolve incidents and service requests within defined SLAs using ITSM tools like ServiceNow or Remedy.

  • Maintain and support printers, including setup, driver installation, and vendor coordination.

  • Create and maintain documentation (SOPs, knowledge base articles, configuration guides).

  • Coordinate with third-party vendors for hardware service and escalation.

  • Provide technical support for onsite/offsite meetings, events, and emergency response scenarios.

  • Collaborate with Level 3 teams on system maintenance, upgrades, and improvements.

  • Support VOIP systems, basic networking, firewall troubleshooting, and application installations.

  • Deliver second-level support and contribute to problem management processes per ITIL standards.

  • Administer O365, Active Directory, DNS, Group Policies, and firewall configurations.

Required Skills & Qualifications:

  • Minimum 7 years of experience in desktop support or IT infrastructure roles.

  • Strong proficiency in:

    • Windows 10/11, Mac OS, Android OS

    • Office 365 administration and troubleshooting

    • Active Directory, DNS, Group Policy

    • LAN/WAN, Wi-Fi configuration, VOIP

  • Experience with ITSM tools such as ServiceNow or Remedy.

  • Solid understanding of PC hardware, enterprise software, and printing technologies.

  • Excellent problem-solving skills and a strong customer service orientation.

  • Effective verbal and written communication skills.

  • Familiarity with ITIL practices and SLA-driven environments.

  • Ability to work independently and within a team.

  • Commitment to working onsite full-time (Monday to Friday).