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Desktop Associate Jobs in Ohio (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

BCforward

Desktop Support

Mason, OH · On-site

$20/hr

This position provides front line IT technical support to Intelligrated associates. The incumbent ... Frequently he/she will implement new and upgraded user software, desktops, or other client hardware ...

L3HHCM20

Desktop Support Technician

Cincinnati, OH · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 41717 Job Location: Cincinnati, OH Job Schedule: 4/10 Job ... Associates Degree with a minimum of 4 years of prior related experience. Preferred Additional ...

L3HHCM20

Desktop Support Technician

Cincinnati, OH

$68K - $127K/yr

Desktop Support Technician Job Code: 40983 Job Location: Cincinnati, OH Job Schedule: 4/10 Job ... Associates Degree with a minimum of 4 years of prior related experience. Preferred Additional ...

MedFlight

Desktop Support Technician

Columbus, OH

$25.50 - $31/hr

Associate degree, technical training, or coursework in Information Technology, Computer Science, or ... Experience supporting Microsoft Windows desktop operating systems and Microsoft 365 applications.

New

Factual Data

Desktop Support

Columbus, OH · On-site

$24 - $29/hr

Desktop Support will assist End Users in resolving computer/network (hardware and software) related ... Associate's degree in Information Technology, Computer Science, or equivalent IT certification ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Ohio? The most popular types of Desktop jobs in Ohio are:
What cities in Ohio are hiring for Desktop Associate jobs? Cities in Ohio with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Ohio as of June 2026, with employment types broken down into 93% Full Time, 3% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Desktop Support Analyst II

DYOPATH

Akron, OH • On-site

$31.68/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

164th of 223 rated it services

Job description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.

Why You'll Love Working Here
  • Purpose with Passion - Be part of a company guided by our L.O.V.E. philosophy, Living Our Values Every Day, where your work creates meaningful impact.
  • Grow & Thrive - DYOPATH supports your professional development through certifications, training, and advancement opportunities.
  • Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
  • Fun & Respectful Teamwork - Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.
Awesome Benefits
  • Medical, Dental & Vision Coverage
  • Life Insurance
  • 401(k) with company match
  • "You Pick a Day" paid holiday
  • FSA & HSA options
  • Pet Insurance
  • ...and much more

Full benefits overview at dyopath.com/careers

Role Overview
  • Location: On-site (Akron, OH)
  • Schedule: First Shift (8a-5p CST), Monday through Friday
  • Pay Rate: $31.68/hour
Your Mission as a Desktop Support Analyst II

As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.

Key ResponsibilitiesHardware & Software Support
  • Analyze user requests and incident trends.
  • Meet with users to discuss issue resolution and recurring problems.
  • Provide technical support for installation, deployment, and maintenance of:
    • PCs and laptops
    • Software
    • Scanners
    • Printers
    • Peripherals
  • Support internal customers through face-to-face interactions, phone support, or chat.
  • Track ticket progress using internal or client ticketing systems.
  • Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
  • Order and replace hardware components as needed.
  • Create, edit, and maintain knowledge base articles.
  • Act as a point of contact for third-party vendors and technicians.
  • Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
  • Perform updates, including:
    • Microsoft security patches
    • Antivirus signatures
    • Software/application updates
  • Troubleshoot incidents, reports, and processes to identify and resolve errors.
  • Document processes and write clear procedures or user manuals to enhance self-service options.
  • Assist and mentor Level I and Associate Desktop Support Analysts as needed.
Other Duties as Assigned
What You Bring to the TeamEducation & Certifications

Required:

  • Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
  • CompTIA A+ Certification

Preferred:

  • CompTIA Network+ Certification
  • Experience as a Desktop Support Analyst I
Additional Requirements
  • Successful completion of a background check
  • Valid driver's license with an acceptable driving record
Experience & Skills
  • In-depth working knowledge of PCs, laptops, and peripherals
  • Experience supporting Windows 10/11 environments, Active Directory, Microsoft 365, and endpoint management solutions
  • Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware deployment
  • Familiarity with ITIL and change management processes
  • Ability to perform root cause analysis (RCA)
  • Intermediate to advanced proficiency in hardware and software troubleshooting
  • SharePoint experience (Microsoft 365 preferred)
  • Working knowledge of Microsoft 365
  • Experience with ServiceNow or similar ITSM platforms preferred
  • Mobile device support experience is a plus
  • Previous experience as a Desktop Support Analyst II, Desktop Support Technician, Service Desk Analyst, or End User Support Specialist preferred
  • Strong written and verbal communication skills
  • Good judgment when providing technical advice and problem resolution
  • Ability to collaborate effectively within a team environment
  • Strong prioritization skills with the ability to meet deadlines
  • High attention to detail
  • Customer-focused mindset
Why This Role Rocks

As our Desktop Support Analyst II, you'll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.

Ready to Make an Impact?

If you're excited to take on advanced technical tasks and thrive in a team-oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II and help deliver exceptional end-user support and technical service excellence

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