ZipRecruiter

Log In

1

Desktop Associate Jobs in Ohio (NOW HIRING)

Red Roof

Lead Desktop Administrator

New Albany, OH · On-site

Associate Degree in an Information Technology related field or equivalent work experience * 3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Cincinnati, OH · On-site

$40K - $49.92K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Amelia, OH · On-site

$48K - $49K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science ...

System One

PC Technician - Desktop Support

Hamilton, OH · Hybrid

$56K - $62K/yr

Description: Build/configure Windows workstations for corporate associates. Perform advanced ... desktops and peripherals. VMware/VDI knowledge a plus. A+ and MCP certification(s) very desirable.

next page

Showing results 1-20

People also search for

All JobsDesktop Associate JobsDesktop Associate Jobs in Ohio

Desktop Associate information

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Ohio? The most popular types of Desktop jobs in Ohio are:
What are popular job titles related to Desktop Associate jobs in Ohio? For Desktop Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Ohio look for? The top searched job categories for Desktop Associate jobs in Ohio are:
What cities in Ohio are hiring for Desktop Associate jobs? Cities in Ohio with the most Desktop Associate job openings:
Desktop Associate jobs near you
Lead Desktop Administrator

Lead Desktop Administrator

Red Roof

New Albany, OH

Full-time

Posted yesterday

Red Roof Inn rating

4.4

Company rating: 4.4 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

98th of 104 rated hotels

Job description

Position Responsibilities

  • Take inbound Desktop support calls resolving customer issues timely and effectively as needed
  • Handle high level escalations and direct assignments from Desktop Administrator Manager and other IT management
  • Display excellent customer service with customers throughout the support process
  • Respond promptly to user, team and management communications via ticketing system, email, Microsoft Teams
  • Creates new image builds for large updates / Microsoft OS releases to ensure efficient reimage process
  • Audit and manage user Office 365 and Active Directory accounts (Create, remove, change)
  • Maintain current knowledge of computer imaging, computer setup, credit card reader software and hardware setup including current best practices and configurations for available models
  • Works closely with management as a lead for handling setup for new property openings and other assigned tasks
  • Jira Ticket system management including user management / audit
  • Provides inventory management for corporate assets
  • Works with third party vendors for warranty repair of departmental IT equipment
  • Serves as an escalation point for Desktop Administrator
  • Assist Desktop Administrator with more challenging support issues and serve as a point of reference to confirm hardware upgrade / replacement recommendations
  • Assist Desktop Administrator Team and management with creation of beneficial training materials pertaining to computer troubleshooting and usage
  • Assists with shipping in house equipment for new property openings
  • Report major issues to the Desktop Administrator Manager for discussion and review
  • Assists Desktop Administrator Manager with hardware refresh review and vendor choices for hardware upgrades
  • Assists Desktop Administrator Manager with Call Reviews for Desktop Administrators
  • Assists Desktop Administrator Manager with PCI security audits for corporate assets
  • Assists Desktop Administrator Manager with software rollout planning as well as team needs and training
  • Other duties as assigned

Position Requirements

  • Associate Degree in an Information Technology related field or equivalent work experience
  • 3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience
  • Excellent customer service and interpersonal communication skills
  • Ability to work with diverse support population with varying Information Technology skill levels
  • Ability to think critically, problem-solve, communicate, and manage task execution
  • Strong incident remediation skills
  • Demonstrated ability to lead and manage through challenging projects and multiple priorities
  • Must work well in a dynamic environment with adapting to changing business needs
  • Support self growth and development with a strong drive to learn and teach others
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
  • Strong hardware and software skills with emphasis on common PC, printer, and Network issues
  • Experience with technology Manufacturers: Microsoft (Surface), Lenovo, Apple, Brother is preferred
  • Ability to work efficiently either independently or working closely with a team or group
  • Ability to create training documentation and train in a formal in person or remote setting
  • High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies
  • Able to handle sensitive/confidential situations and documentation

What Red Roof Inn employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply