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Desktop Associate Jobs in Ohio (NOW HIRING)

Our OSC Desktop team handles the issues that require deeper troubleshooting, strong judgment, and ... Endpoint Administrator Associate * Cross-train in other technical areas * Complete advanced ...

Cloud Endpoint Engineer

Newark, OH

$51.25 - $68.50/hr

Microsoft Certified Azure Administrator Associate or able to obtain within 6 months of employment * Microsoft Certified Azure Virtual Desktop Specialty, Microsoft Certified 365 Fundamentals or ...

IT Support Technician

Cincinnati, OH · On-site

$20.75 - $28.25/hr

Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users and warehouse associates * Provision, configure, and maintain desktop computers, laptops, mobile devices ...

COMPUTER BUILD TECHNICIAN

Hilliard, OH

$17.25 - $23/hr

... where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing ... Experience building and troubleshooting desktop computers strongly preferred * exceptional ...

Cloud Endpoint Engineer

Newark, OH · On-site

$51.25 - $68.50/hr

Microsoft Certified Azure Administrator Associate or able to obtain within 6 months of employment * Microsoft Certified Azure Virtual Desktop Specialty, Microsoft Certified 365 Fundamentals or ...

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Desktop Associate information

What is the highest paying desk job?

For a Desktop Associate, the highest paying desk jobs typically include roles such as IT Manager, Network Administrator, or Systems Analyst, which require technical skills, certifications, and experience. These positions often offer higher salaries due to increased responsibilities and specialized knowledge in managing computer systems and networks.

What is a desktop support associate?

A desktop support associate is a professional who provides technical assistance for computer hardware, software, and network issues in an organization. They troubleshoot problems, install and configure systems, and may use tools like remote support software to resolve user issues efficiently.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What jobs pay 4000 a week without a degree?

For a Desktop Associate, earning $4,000 a week without a degree is uncommon, as this role typically offers lower wages. High weekly earnings at this level are more often found in specialized fields such as sales, real estate, or skilled trades that may require certifications or experience rather than formal degrees. These roles often involve commission, bonuses, or performance-based pay structures.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What jobs pay 500,000 a year in the US?

While most desktop associate roles do not pay $500,000 annually, high-level executive positions in technology companies, such as Chief Technology Officers or senior IT executives, can reach or exceed this income level, especially with bonuses and stock options. These roles typically require extensive experience, advanced skills, and leadership responsibilities in large organizations.
What are the most commonly searched types of Desktop jobs in Ohio? The most popular types of Desktop jobs in Ohio are:
What cities in Ohio are hiring for Desktop Associate jobs? Cities in Ohio with the most Desktop Associate job openings:
Senior Computer Programmer Analyst

Senior Computer Programmer Analyst

City of Cincinnati, OH

Cincinnati, OH • On-site

$74K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago


City Of Cincinnati rating

9.1

Company rating: 9.1 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

42nd of 691 rated public administrative organizations


Job description

Salary : $74,558.48 - $113,354.09 Annually
Location : Centennial II, Human Resources Department, 805 Central Avenue, Suite 200, Cincinnati, Ohio 45202, OH
Job Type: Full-time Classified
Job Number: 26-03043
Department: Metropolitan Sewer District
Opening Date: 06/16/2026
Closing Date: 7/24/2026 11:59 PM Eastern
General Statement of Duties
Employee performs a variety of professional, technical, and analytical duties in the operation of enterprise, client/server, and desktop computer systems and networks. Employee assists in the analysis of city, county, and criminal justice agencies' data processing needs; assists in the design, testing, and implementation of systems; performs network design, implementation and maintenance, data/database analysis/administration, and modifications to existing computer applications. Performs related duties as required.
The Metropolitan Sewer District is seeking a skilled and motivated Senior Computer Programmer Analyst (SCPA) to join our IT team. This role will be responsible for developing data integrations, automated scripting, and Power BI dashboards; effectively bridging the gap between legacy platforms and emerging technologies. The ideal candidate has strong expertise in Python, APIs, and data stewardship, along with excellent oral and written communication skills. Additional duties will be assigned to support departmental objectives.
Minimum Qualifications (KSAs)
(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)
Knowledge of:
(One or more of the following categories may be required)
All Categories:
Principles of computer data processing.
Design, installation, and maintenance of enterprise, distributed, client server, and desktop computer systems.
Principles and practices of computer network systems analysis and design.
Current trends and new technologies in data processing.
Desktop software packages and operating systems.
Principles of effective documentation.
Principles of providing effective customer service.
Operating Systems:
Methods and practices of installation for upgrading of client servers and desktop computer, hardware and software.
Computer system configurations.
Operating system structures.
Networking:
Principles of computer network systems analysis and design.
Local area network hardware and transmission protocols.
Data communication concepts and principles.
Internet and intranet architecture.
Network security policies, techniques, and procedures.
Network configuration, maintenance, and diagnostic procedures and techniques.
Licensing Agreement enforcement.
Programming:
Standard programming languages.
Computer operating systems/hardware.
Program design and analysis.
Principles and techniques of programming.
Programming languages (Java, C, C++, Visual Basic, etc.) and utilities.
Database Administration:
Database management systems.
Database design.
Database tools.
Data/file management tools.
Database utilities.
Data warehouse and multi dimensions.
File and data recovery.
Database security methods and techniques.
Physical control standards and procedures.
Database software (Oracle, SQL, etc.)
Web:
In-depth graphic design.
User interface design.
Advertising and marketing.
Information architecture.
Management of e-commerce.
Front-end web code such as HTML and JavaScript.
Business:
Business systems analysis.
Business software packages.
GIS:
Desktop GIS software for analysis, query, and visualization (e.g., ESRI's ArcView).
WEB-based GIS application interfaces and data presentation.
Desktop or Workstation GIS advanced software for data creation, geo processing, and conversion (e.g., ESRI's Arc Info).
Geo-locational and Geo-relational dataset concepts and database structures.
Engineering/surveying principles and practices as related to GIS and GPS (global positioning systems) applications.
Interface and integration of GIS database systems with other public enterprise systems such as permitting, licensing, and financial systems.
Skill to: (All Categories)
Install, configure, upgrade and maintain hardware and software, including that related to local and wide area networks.
Perform hardware modifications such as chip replacement and board swaps.
Troubleshoot and resolve network hardware and software problems.
Use and maintain networking test equipment.
Ability to: (All Categories)
Read and prepare clear and concise reports and technical documents.
Work with minimal supervision.
Provide effective customer service.
Develop and recommend cost effective improvements for technical systems.
Implement systems based on design specifications and instructions.
Evaluate and recommend purchase of computer equipment, services and supplies.
Analyze, design, program, test, debug, document and maintain various systems and
applications.
Develop procedures and means of storage for archiving data.
Required Education and Experience
Each applicant must have completed an Associate's Degree from an accredited college or university with a major in computer science, information technology, computer programming, criminal justice, geography or a related field. In addition, each applicant must have one year of professional paid work experience performing work similar to that listed under "Examples of Work Performed."
OR
Each applicant must have completed 45-quarter credit hours from an accredited college or university with 30 of the 45 credit hours being in computer science, information technology, and/or computer programming. In addition, each applicant must have two years of professional paid work experience performing work similar to that listed under "Examples of Work Performed". A certification program, such as a Novell or Windows NT engineer, may substitute for one year paid work experience (completion of other certification programs not listed will be reviewed on a case-by-case basis).
OTHER REQUIREMENTS
Must have a valid Driver's License for some positions.
Some positions may require a criminal background investigation and fingerprinting due to the sensitive nature of the work.
May be required to work irregular hours and be on-call.
MILITARY EDUCATION & EXPERIENCE EVALUATION
Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.
Working and Physical Conditions
Environmental Conditions: Office environment, exposure to computer screens; travel to sites within the City/Hamilton County may be required.
Physical Conditions: Duties require maintaining physical condition necessary for sitting and standing for prolonged periods of time; general manual dexterity; must be able to operate assigned vehicle (as required).
Examples of Work Performed
(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)
Performs all essential functions of a Computer Programmer Analyst.
Installs and maintains servers and network equipment.
Troubleshoots any application or server connections.
Installs, configures, and troubleshoots office network software and operating systems.
Identifies the need for hardware and software upgrades and perform upgrade.
Under minimal supervision, develops specifications, codes, tests and documents application programs.
Under minimal supervision, develops specifications, codes, and tests interfaces and conversion programs or procedures.
Creates and maintains medium project work plans.
Creates data flow documents which detail systems or business problems.
Evaluates and tests options for backup, restoration, and recovery procedures.
Identifies software requirements.
Drafts requests for proposals to accomplish design objectives.
Evaluates and specifies hardware and software configuration and places orders with vendors.
Applies a general understanding of protocols, topology, hardware and software, and network design.
Evaluates and specifies networking equipment and application.
Applies network hardware and software troubleshooting skills.
Provides second level network problem escalation resolution.
Develops and administers end-user training programs.
Assures that appropriate IT security is considered in all tasks.
Acts in compliance with the City of Cincinnati's Information Security Policy, Administrative Regulations, and related standards and procedures in the City's Human Resources Policies and Procedures.
HR Contact:
The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.
The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.
The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.
Equal Employment Opportunity
The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.
Holidays
The City of Cincinnati has 11 paid holidays annually that include:
New Year's Day
Martin Luther King Day
President's Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Christmas
Health Insurance
The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.
Eligible dependents include:
Legal Spouse or Equal Partner
Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")
Step-child
Child for whom the employee or employee's spouse/equal partner is a legal guardian
Basic Life Insurance
A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.
Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance
Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.
Flexible Benefits Plans
Healthcare Flex Spending Account
City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.
Dependent Care Flex Spending Account
City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.
Transportation Expense Reimbursement Account
City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.
Healthy Lifestyles Program
City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.
Integrated Health Reimbursement Arrangement (HRA)
This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.
Retirement Plan
The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and r

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