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Desktop Associate Jobs in Ohio (NOW HIRING)

Qnity

End User Computing (EUC) Engineer

Delaware, OH · Hybrid

The ideal candidate has strong expertise in both hardware lifecycle management (laptops, desktops ... Microsoft (MD-102, Endpoint Administrator Associate) * CompTIA A+/Network+/Security+ Key Skills

Cincinnati Children's

Deskside Analyst

Cincinnati, OH · On-site

$23.90 - $29.88/hr

Identify software and hardware issues on different equipment types such as desktops, laptops ... JOB QUALIFICATIONS * Associate's degree in related field or equivalent * 1+ years of work ...

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

City of Dayton

IT Analyst II

Dayton, OH · On-site

$67K - $90K/yr

Modern Desktop Administrator Associate * CompTIA A+, CompTIA Network+, CompTIA Security + * HDI- Desktop Advanced Support Technician * ITIL Foundation License Requirements Must possess a valid driver ...

Rural King

DC Inventory Control Associate

Waverly, OH

$14.50 - $18/hr

Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Service ... Responsible for using desktop terminals, RF scan guns, and all Microsoft functions to identify ...

Rural King

DC Inventory Control Associate

Waverly, OH

$14.50 - $18/hr

Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Service. WHAT ... Responsible for using desktop terminals, RF scan guns, and all Microsoft functions to identify ...

Rural King

DC Inventory Control Associate

Waverly, OH · On-site

$14.50 - $18/hr

Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Service ... Responsible for using desktop terminals, RF scan guns, and all Microsoft functions to identify ...

Amsys Innovative Solutions

IT Technician

Cleveland, OH · On-site

Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience. * Two or more years of IT support, desktop support, or AV support experience. * Working ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Ohio? The most popular types of Desktop jobs in Ohio are:
What cities in Ohio are hiring for Desktop Associate jobs? Cities in Ohio with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Ohio as of June 2026, with employment types broken down into 93% Full Time, 3% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Desktop Support Specialist - Second Shift

Illuminateusa

Pataskala, OH • On-site

Full-time

Re-posted 7 days ago

Job description

Illuminate USA, located in the heart of Central Ohio, is transforming solar panel manufacturing from our cutting-edge facility in Pataskala. As a new standalone joint venture established by two global leaders in renewable energy, we've rapidly grown to over 1,600 associates and are now fully operational in our 1.1 million-square-foot factory.

Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere.

This is an exciting time to join Illuminate USA as we continue to grow and innovate. We're not just building solar panels, we're building a team of dedicated, passionate associates eager to make a real impact. If you're looking to be part of a collaborative, people-focused, and forward-thinking workplace, we want to hear from you!

We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth. Come join us on this journey to create a brighter, more sustainable future in the Columbus area.

The IT Support Technician - Second Shift is responsible for providing timely and effective technical support to ensure continuity of operations during non-standard business hours. This role supports production, warehouse, and business users by resolving technical issues, maintaining IT assets, and contributing to service desk efficiency. The position is critical to minimizing downtime and aligning IT services with second shift operational demands.

Key Responsibilities

  • Provide after-hours technical support to address critical incidents and minimize operational disruptions

  • Troubleshoot and resolve user issues related to system access, hardware, and applications

  • Support production and warehouse systems to ensure uptime during second shift operations

  • Maintain and track IT asset inventory, including equipment audits and usage monitoring

  • Improve service desk processes and response efficiency

  • Develop and maintain knowledge base documentation for common issues and resolutions

  • MS Windows AD Administration

  • Support and maintain handheld device admin (iPhone, Android phone, Zebra PDA)

  • Collaborate with cross-functional teams on IT projects and operational support needs

  • Support external partners (e.g., 3PL) and internal teams during second shift operations

Qualifications

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

  • 2+ years of IT support or service desk experience preferred

  • Strong troubleshooting skills across hardware, software, and user access issues

  • Experience supporting production, warehouse, or manufacturing environments is a plus

  • Ability to work independently during off-hours with minimal supervision

  • Excellent communication and customer service skills

Work Environment

  • Second shift (2pm-10pm or similar hours) schedule aligned with business operations

  • On-site support for production and office environments

  • Coordination with first shift and on-call IT teams as needed

At Illuminate USA, we are committed to fostering an inclusive and diverse workplace.

We proudly embrace equal opportunity for all, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Your unique background and experiences are valued here, as we believe they strengthen our team and drive our mission forward.

Illuminate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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