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Desktop Associate Jobs in Columbus, OH (NOW HIRING)

Red Roof

Lead Desktop Administrator

New Albany, OH · On-site

Associate Degree in an Information Technology related field or equivalent work experience * 3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience

Red Roof

Lead Desktop Administrator

New Albany, OH · On-site

Associate Degree in an Information Technology related field or equivalent work experience * 3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience

TEKsystems

Pc Refresh Technician

Westerville, OH

$18 - $20/hr

... deployment of desktops, laptops, iPhones and iPads as needed for new hires, role changes and ... is required • Associates degree is preferred • Zero to three (0-3) years of experience ...

TEKsystems

Pc Refresh Technician

Columbus, OH

$18 - $20/hr

... deployment of desktops, laptops, iPhones and iPads as needed for new hires, role changes and ... is required • Associates degree is preferred • Zero to three (0-3) years of experience ...

BravoTech

Help Desk Technician / Analyst 2

Pataskala, OH · On-site

$19.75 - $27/hr

Bachelors in Information Technology or Associates plus 3-5 years of Experience * Experience with ITIL focused ticket management tools. IVANTI is a plus but not required. * Desktop/Laptop Imaging ...

Colony Hardware

Warehouse Associate

Columbus, OH

$15 - $17.75/hr

Warehouse Associate Colony Hardware is currently seeking a Warehouse Associate. Reporting to the ... Desktop computer and mouse/tablet. Telephone, cellphone, fax machine, GPS. Forklift and motorized ...

Colony Hardware Corporation

Warehouse Associate

Columbus, OH · On-site

$15.50 - $18.25/hr

Reporting to the Operations Manager, the Warehouse Associate has primary responsibility for keeping ... Desktop computer and mouse/tablet. Telephone, cellphone, fax machine, GPS. Forklift and motorized ...

Colony Hardware Corporation

Warehouse Associate

Columbus, OH · On-site

$15.50 - $18.25/hr

Colony Hardware is currently seeking a Warehouse Associate. Reporting to the Operations Manager ... Desktop computer and mouse/tablet. Telephone, cellphone, fax machine, GPS. Forklift and motorized ...

Colony Hardware Corporation

Warehouse Associate

Columbus, OH · On-site

$15.50 - $18.25/hr

Colony Hardware is currently seeking a Warehouse Associate. Reporting to the Operations Manager ... Desktop computer and mouse/tablet. Telephone, cellphone, fax machine, GPS. Forklift and motorized ...

Colony Hardware

Warehouse Associate

Columbus, OH

$15.50 - $18.25/hr

Colony Hardware is currently seeking a Warehouse Associate. Reporting to the Operations Manager ... Desktop computer and mouse/tablet. Telephone, cellphone, fax machine, GPS. Forklift and motorized ...

Insight Global

Help Desk Technician

New Albany, OH · On-site

$18 - $24/hr

Overview This is a field-based desktop support role supporting Williams' Power & Field Operations ... Bachelor's in IT OR Associate's + 3-5 years experience * * High school with relevant experience is ...

Apex Systems

Help Desk Technician/Analyst II

Pataskala, OH · On-site

$19.75 - $27/hr

A Bachelor's degree in Information Technology, or an Associate's degree combined with 3-5 years of relevant experience. Experience: Proven experience in a desktop support role, including desktop ...

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Desktop Associate information

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How much do desktop associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop associate in Columbus, OH is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $23.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Columbus, OH? The most popular types of Desktop jobs in Columbus, OH are:
What are popular job titles related to Desktop Associate jobs in Columbus, OH? For Desktop Associate jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Columbus, OH look for? The top searched job categories for Desktop Associate jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Desktop Associate jobs? Cities near Columbus, OH with the most Desktop Associate job openings:
Desktop Associate jobs near you
Lead Desktop Administrator

Lead Desktop Administrator

Red Roof

New Albany, OH • On-site

Full-time

Posted 16 hours ago

Red Roof Inn rating

4.4

Company rating: 4.4 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

98th of 104 rated hotels

Job description

Position Responsibilities

  • Take inbound Desktop support calls resolving customer issues timely and effectively as needed
  • Handle high level escalations and direct assignments from Desktop Administrator Manager and other IT management
  • Display excellent customer service with customers throughout the support process
  • Respond promptly to user, team and management communications via ticketing system, email, Microsoft Teams
  • Creates new image builds for large updates / Microsoft OS releases to ensure efficient reimage process
  • Audit and manage user Office 365 and Active Directory accounts (Create, remove, change)
  • Maintain current knowledge of computer imaging, computer setup, credit card reader software and hardware setup including current best practices and configurations for available models
  • Works closely with management as a lead for handling setup for new property openings and other assigned tasks
  • Jira Ticket system management including user management / audit
  • Provides inventory management for corporate assets
  • Works with third party vendors for warranty repair of departmental IT equipment
  • Serves as an escalation point for Desktop Administrator
  • Assist Desktop Administrator with more challenging support issues and serve as a point of reference to confirm hardware upgrade / replacement recommendations
  • Assist Desktop Administrator Team and management with creation of beneficial training materials pertaining to computer troubleshooting and usage
  • Assists with shipping in house equipment for new property openings
  • Report major issues to the Desktop Administrator Manager for discussion and review
  • Assists Desktop Administrator Manager with hardware refresh review and vendor choices for hardware upgrades
  • Assists Desktop Administrator Manager with Call Reviews for Desktop Administrators
  • Assists Desktop Administrator Manager with PCI security audits for corporate assets
  • Assists Desktop Administrator Manager with software rollout planning as well as team needs and training
  • Other duties as assigned

Position Requirements

  • Associate Degree in an Information Technology related field or equivalent work experience
  • 3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience
  • Excellent customer service and interpersonal communication skills
  • Ability to work with diverse support population with varying Information Technology skill levels
  • Ability to think critically, problem-solve, communicate, and manage task execution
  • Strong incident remediation skills
  • Demonstrated ability to lead and manage through challenging projects and multiple priorities
  • Must work well in a dynamic environment with adapting to changing business needs
  • Support self growth and development with a strong drive to learn and teach others
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
  • Strong hardware and software skills with emphasis on common PC, printer, and Network issues
  • Experience with technology Manufacturers: Microsoft (Surface), Lenovo, Apple, Brother is preferred
  • Ability to work efficiently either independently or working closely with a team or group
  • Ability to create training documentation and train in a formal in person or remote setting
  • High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies
  • Able to handle sensitive/confidential situations and documentation

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