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Desktop Associate Jobs in Akron, OH (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Cleveland, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

Aultman Health Foundation

DESKTOP SUPPORT

Canton, OH · On-site

Associates Degree in a Computer Related Field is required * Bachelor's Degree or structured ... Desktops, All-in-One Computers, Laptops, Tablets, * Mobile Computing Carts * Monitors * Printers

New

Aultman Health Foundation

DESKTOP SUPPORT

Canton, OH · On-site

Associates Degree in a Computer Related Field is required * Bachelor's Degree or structured ... Desktops, All-in-One Computers, Laptops, Tablets, * Mobile Computing Carts * Monitors * Printers

New

TEKsystems

IT Desktop Support Technician

Canton, OH · On-site

$22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ... Associate degree in Information Technology or equivalent experience preferred. * Industry ...

EMCOR Group Inc

S. A. Comunale Co., Inc.

Barberton, OH · On-site

$19 - $24/hr

Bachelor's or associate degree preferred or equivalent experience. * 0-2+ years of previous desktop support experience is required. * Proven skills in Microsoft operating systems and Microsoft ...

Mindlance

Claims Associate - Consumer

Seven Hills, OH · On-site

$17.25 - $23.25/hr

Claims Associate - Consumer QUALIFICATIONS * Position: Claims Associate - Consumer (VAIL Refund ... Equipment will be provided (desktop, monitors, keyboard, mouse, headset, cables) but they may need ...

Collabera

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

Amsys Innovative Solutions

IT Technician

Cleveland, OH · On-site

Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience. * Two or more years of IT support, desktop support, or AV support experience. * Working ...

MCPC

Onsite Support Technician

Canton, OH

$20 - $27.50/hr

Provide advanced onsite technical support for desktop, laptop, mobile device, printer, and ... Associate degree in Information Technology or equivalent experience preferred. * Industry ...

MCPC

Onsite Support Technician

Canton, OH · On-site

$20 - $27.50/hr

Provide advanced onsite technical support for desktop, laptop, mobile device, printer, and ... Associate degree in Information Technology or equivalent experience preferred. * Industry ...

Robert Half

Systems Administrator III

Bedford, OH · On-site

$109K - $123K/yr

Administer and maintain Windows server and desktop environments to ensure stable, secure, and ... Associate's or Bachelor's degree in Information Technology or a related discipline, or equivalent ...

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Desktop Associate information

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$22

$30

How much do desktop associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for desktop associate in Akron, OH is $22.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $23.70 per hour, depending on experience, location, and employer.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Akron, OH?

The most popular types of Desktop jobs in Akron, OH are:

What cities near Akron, OH are hiring for Desktop Associate jobs?

Cities near Akron, OH with the most Desktop Associate job openings:

Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Akron, OH as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,779 per year, or $22.5 per hour.

Desktop Support Analyst II

Cleveland, OH • On-site

DYOPATH
IT Services • 51 - 200 employees
Learn more about DYOPATHexternal

$31.68/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.

Why You'll Love Working Here
  • Purpose with Passion – Be part of a company guided by our L.O.V.E. philosophy, Living Our Values Every Day, where your work creates meaningful impact.
  • Grow & Thrive – DYOPATH supports your professional development through certifications, training, and advancement opportunities.
  • Award-Winning Culture – We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
  • Fun & Respectful Teamwork – Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.
Awesome Benefits
  • Medical, Dental & Vision Coverage
  • Life Insurance
  • 401(k) with company match
  • "You Pick a Day" paid holiday
  • FSA & HSA options
  • Pet Insurance
  • ...and much more

Full benefits overview at dyopath.com/careers

Role Overview
  • Location: On-site (Twinsburg, OH)
  • Schedule: First Shift (8a-5p CST), Monday through Friday
  • Pay Rate: $31.68/hour
Your Mission as a Desktop Support Analyst II

As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.

Key ResponsibilitiesHardware & Software Support
  • Analyze user requests and incident trends.
  • Meet with users to discuss issue resolution and recurring problems.
  • Provide technical support for installation, deployment, and maintenance of:
    • PCs and laptops
    • Software
    • Scanners
    • Printers
    • Peripherals
  • Support internal customers through face-to-face interactions, phone support, or chat.
  • Track ticket progress using internal or client ticketing systems.
  • Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
  • Order and replace hardware components as needed.
  • Create, edit, and maintain knowledge base articles.
  • Act as a point of contact for third-party vendors and technicians.
  • Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
  • Perform updates, including:
    • Microsoft security patches
    • Antivirus signatures
    • Software/application updates
  • Troubleshoot incidents, reports, and processes to identify and resolve errors.
  • Document processes and write clear procedures or user manuals to enhance self-service options.
  • Assist and mentor Level I and Associate Desktop Support Analysts as needed.
Other Duties as Assigned
What You Bring to the TeamEducation & Certifications

Required:

  • Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
  • CompTIA A+ Certification

Preferred:

  • CompTIA Network+ Certification
  • Experience as a Desktop Support Analyst I
Additional Requirements
  • Successful completion of a background check
  • Valid driver's license with an acceptable driving record
Experience & Skills
  • In-depth working knowledge of PCs, laptops, and peripherals
  • Experience supporting Windows 10/11 environments, Active Directory, Microsoft 365, and endpoint management solutions
  • Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware deployment
  • Familiarity with ITIL and change management processes
  • Ability to perform root cause analysis (RCA)
  • Intermediate to advanced proficiency in hardware and software troubleshooting
  • SharePoint experience (Microsoft 365 preferred)
  • Working knowledge of Microsoft 365
  • Experience with ServiceNow or similar ITSM platforms preferred
  • Mobile device support experience is a plus
  • Previous experience as a Desktop Support Analyst II, Desktop Support Technician, Service Desk Analyst, or End User Support Specialist preferred
  • Strong written and verbal communication skills
  • Good judgment when providing technical advice and problem resolution
  • Ability to collaborate effectively within a team environment
  • Strong prioritization skills with the ability to meet deadlines
  • High attention to detail
  • Customer-focused mindset
Why This Role Rocks

As our Desktop Support Analyst II, you'll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.

Ready to Make an Impact?

If you're excited to take on advanced technical tasks and thrive in a team-oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II and help deliver exceptional end-user support and technical service excellence

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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