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Cyber Security Help Desk Jobs in Ohio (NOW HIRING)

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting. We are currently looking for a Help Desk ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting. We are currently looking for a Help Desk ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH

$20 - $23/hr

We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting. We are currently looking for a Help Desk ...

CNWR

Support Technician Intern (Cybersecurity)

Toledo, OH · On-site

$22 - $24/hr

Do you like the idea of touching a little bit of everything - help desk, servers, networking, and ... Are you looking for an internship where you'll learn the real-world side of IT and cybersecurity ...

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH · On-site

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support ... Participate in disaster recovery, cybersecurity, and infrastructure improvement efforts. Customer ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services ... By aligning security strategy, infrastructure, and operational excellence, we help organizations ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH

$19.75 - $27/hr

We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services ... By aligning security strategy, infrastructure, and operational excellence, we help organizations ...

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Showing results 1-20

All JobsCyber Security Help Desk JobsCyber Security Help Desk Jobs in Ohio

Cyber Security Help Desk information

See Ohio salary details

$42.8K

$88.6K

$137.9K

How much do cyber security help desk jobs pay per year?

As of Aug 17, 2026, the average yearly pay for cyber security help desk in Ohio is $88,577.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $106,500.00 per year, depending on experience, location, and employer.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the most commonly searched types of Cyber Security Help Desk jobs in Ohio?

The most popular types of Cyber Security Help Desk jobs in Ohio are:

What are popular job titles related to Cyber Security Help Desk jobs in Ohio?

For Cyber Security Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Cyber Security Help Desk jobs in Ohio look for?

The top searched job categories for Cyber Security Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Cyber Security Help Desk jobs?

Cities in Ohio with the most Cyber Security Help Desk job openings:

Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $88,577 per year, or $42.6 per hour.

Help Desk Technician

Astute Technology Management LLC

Columbus, OH • Hybrid

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Location: Columbus, Ohio
Regular Hours: 40 per week, M-F, office open 7am to 6pm EST
Pay Range: $19.00 to $24.00 Hourly
Employment Type: Full-time
Exempt Status: Non-Exempt
PTO Classification: H1

**This position is on-site in our Columbus, Ohio office. Hybrid privilege available after 90 days of employment.

Who We Are

At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.

Position Overview

As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.

Key Responsibilities

  • Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
  • Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
  • Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
  • Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
  • Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
  • Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
  • Conduct and document network audits, and maintain up-to-date client infrastructure records.
  • Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.

Qualifications

  • Minimum 2 years' experience in Help Desk or Technical Support.
  • High School diploma or equivalent
  • Exemplary customer service skills and a client-first mindset.
  • CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
  • MTA - Operating, Networking, and Security Fundamentals (or equivalent).
  • Basic network troubleshooting skills.
  • Experience supporting Windows and MacOS environments.
  • Strong communication, active listening, and problem-solving skills.
  • Ability to multi-task, adapt quickly, and work well in a team.

Benefits

  • 100% paid employee health care premium
  • 100% paid employee AD&D, STD, and LTD premiums
  • 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
  • Low-cost dental and vision coverage
  • Financial assistance for ongoing professional development and training
  • Monthly mobile phone allowance
  • 15 days PTO annually (accrued) and Flex Time
  • 6 paid holidays
  • Client review spot bonuses

Working Conditions

  • Hybrid role requiring regular office presence
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer equipment, and similar tools

Why Astute?

We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.

Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT services across the region.

Apply