ZipRecruiter

Log In

1

Epic Help Desk Jobs in Ohio (NOW HIRING)

Nationwide Children's Hospital

Plans, implements, and supervises the daily operations of Information Desk staff at multiple ... Working knowledge computer systems (EPIC preferred) and experience using the Microsoft Office suite.

The Centers

EHR Specialist; EHR Administration

Cleveland, OH · On-site

$47K - $56K/yr

  • Medical

  • Dental

  • Vision

  • PTO

OCHIN Epic experience or related EHR certification * Health Information Management background ... Help Desk & Ongoing Support Respond to internal Help Desk tickets through to complete resolution.

next page

Showing results 1-20

All JobsEpic Help Desk JobsEpic Help Desk Jobs in Ohio

Epic Help Desk information

See Ohio salary details

$12

$22

$32

How much do epic help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for epic help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is an Epic Help Desk?

An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.

What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?

On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.

What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?

To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.

What are the most commonly searched types of Epic Help Desk jobs in Ohio?

The most popular types of Epic Help Desk jobs in Ohio are:

What are popular job titles related to Epic Help Desk jobs in Ohio?

For Epic Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk jobs in Ohio look for?

The top searched job categories for Epic Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Epic Help Desk jobs?

Cities in Ohio with the most Epic Help Desk job openings:

Epic Help Desk jobs near you
Infographic showing various Epic Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Information Desk Supervisor

Nationwide Children's Hospital

Columbus, OH • On-site

Full-time

Re-posted 25 days ago

Nationwide Children's Hospital rating

6.9

Company rating: 6.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

552nd of 1,060 rated hospitals

Job description

Overview:
Job Description Summary:
Plans, implements, and supervises the daily operations of Information Desk staff at multiple locations. Ensures provision of an optimal level of hospitality, information, and support for visitors, employees, and the community at large. Facilitates operational efficiency, quality improvement, and service excellence including trust recovery in front door spaces. Partners closely with other departments and serves as advocate for promoting the front desk spaces as a critical connection point for building exemplary healthcare experiences. Initiates appropriate steps to resolve information desk concerns.
Job Description:
Essential Functions:
  • Oversees entire employment lifecycle of Information Desk Specialists. Advocates for the highest standards of customer service and ensures an exemplary level of service competency, ongoing training, and safety preparedness.
  • Implements and enforces the department's policies and procedures policies, procedures, processes, and training materials. Guides the department to meet set goals and standards.
  • Ensures time and attendance is completed for department each pay period. Ensures appropriate staffing needs are maintained in all areas.
  • Strives to find solutions to hospital and department-wide operational issues affecting accounts receivable or customer service.
  • Collaborates to develop and implement consistent, effective practices for inpatient visitor access and inpatient visitor ID badging.
  • Manages resources and budget constraints allocated to Information Desks.

Education Requirement:
Associate's degree in business, healthcare, hospitality or related field, or equivalent combination of education and experience, required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
  • Knowledge of medical terminology, visitor and hospital policies, and HIPAA.
  • Detailed understanding of healthcare or hospitality environments and impacts on patient and guest experience.
  • Demonstrated ability to effectively manage multi-disciplined projects and multiple people.
  • Excellent communication and customer service skills. Expert problem-solving skills that include conflict management and the ability to build and maintains a high level of team engagement.
  • Working knowledge computer systems (EPIC preferred) and experience using the Microsoft Office suite.
  • Ability to manage diverse populations. Demonstrated traits of teamwork, cooperation, and the ability to act as a positive and enthusiastic role model.
  • Understanding of effective training and education methods.

Experience:
  • Experience in leadership or management, required.
  • Experience in a healthcare or hospitality environment, preferred.

Physical Requirements:
OCCASIONALLY: Blood and/or Bodily Fluids, Chemicals/Medications, Climb stairs/ladder, Cold Temperatures, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Sitting, Squat/kneel
FREQUENTLY: Bend/twist, Lifting / Carrying: 0-10 lbs
CONTINUOUSLY: Audible speech, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing - Far/near, Standing, Walking
Additional Physical Requirements performed but not listed above:
Ability to multi-task within a stressful environment
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

What Nationwide Children's Hospital employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Nationwide Children's Hospital logo

About Nationwide Children's Hospital

Sourced by ZipRecruiter

Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1892

View All Nationwide Children's Hospital Jobs

Apply