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Desktop It Support Jobs in Ohio (NOW HIRING)

Artech Information System LLC

desktop support

Cleveland, OH

$19.75 - $25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ...

Artech Information System LLC

desktop support

Avon, OH

$18.25 - $23.25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ...

CSafe Global Group

IT Support Analyst

Monroe, OH · On-site

$52 - $76/hr

Troubleshoot and resolve issues for laptops, desktops, mobile devices, and peripherals * Manage ... or IT support role (given the small team size, this role needs to hit the ground running with ...

Pepper Construction

IT Support Specialist

Dublin, OH · On-site

Provide hands-on and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Required Skills & Experience * 3-5 years of IT support experience (Level 1 and Level 2). * ...

MPW

IT Support Specialist

Hebron, OH · On-site

We're looking for a dependable IT Support Specialist to provide responsive technical support and ... This role troubleshoots technology issues, manages technical assets, supports desktop and network ...

1 CLICK LOGISTICS

IT Support Technician

Vandalia, OH · On-site

The IT Support Technician assists with onboarding and offboarding processes, workstation setup ... Provide technical support for desktops, laptops, printers, mobile devices, and other technology ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Participate in and conduct technical training programs and desktop applications as needed ... Minimum Requirements IT Support Specialists must have a flexible schedule that includes the ability ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Participate in and conduct technical training programs and desktop applications as needed ... Minimum Requirements IT Support Specialists must have a flexible schedule that includes the ability ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users ... Troubleshoot and resolve issues for laptops, desktops, mobile devices, and peripherals * Manage ...

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Showing results 21-40

All JobsDesktop It Support JobsDesktop It Support Jobs in Ohio

Desktop It Support information

See Ohio salary details

$9

$23

$36

How much do desktop it support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desktop it support in Ohio is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.82 per hour, depending on experience, location, and employer.

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

How to get into desktop IT support?

To enter desktop IT support, gaining relevant certifications such as CompTIA A+ and developing skills in troubleshooting hardware and software issues are essential. Entry-level positions often require basic knowledge of operating systems, networking, and customer service, with some employers valuing hands-on experience or internships.

What are popular job titles related to Desktop It Support jobs in Ohio?

For Desktop It Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Desktop It Support jobs in Ohio look for?

The top searched job categories for Desktop It Support jobs in Ohio are:

What cities in Ohio are hiring for Desktop It Support jobs?

Cities in Ohio with the most Desktop It Support job openings:

Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,108 per year, or $23.1 per hour.

IT Support Specialist

CSM COMPANIES INC GROUP

Richfield, OH • On-site

Full-time

Re-posted 8 days ago

Job description

CSM Kenworth in Richfield is looking for a talented individual to join our team as an IT Support Specialist! Main responsibilities will include responding to employee technical support requests and providing support to the network and server security systems. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!
Responsibilities:
  • Build, upgrade, and configure desktop/laptop devices
  • Assist with the management of hardware devices and phone system
  • Daily help desk administration
  • Desk side and field phone, computer, printer, network and Wi-Fi support
  • General IT support for users of various technical backgrounds, both local and remote
  • Troubleshoot reported technology problems
  • Participation in remote support of Enterprise-wide help desk reported issues and incidents
  • Regional branch visits and support

Primary Duties:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Set up equipment for employee use, performing or ensuring proper installations of cables, operating system and appropriate software
  • Install and perform minor repairs to hardware, software, or peripheral equipment
  • Maintain helpdesk and Project Management records of daily communication transactions, problems and remedial actions taken or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Escalate major hardware or software problems or defective products to tier 2 support (technicians or Help Desk Manager) or tier 3 (vendors) for service
  • Develop training materials and procedures, or train users in the proper use of hardware or software
  • Confer with staff, users, and management to establish requirements for new systems or modifications
  • Install and troubleshoot Windows computers
  • Assist with patching all computer systems and related devices
  • Provide Enterprise-wide remote support for helpdesk-reported issues and incidents
  • Regular regional branch visits for field support as needed - travel up to 25%
  • Participate in IT on-call rotation, providing support off-hours and weekends as needed
  • Other duties as assigned

Requirements:
  • Associate's Degree in any field, Information Technology, or other IT-related field is a plus
  • At least one year in a professional help desk, IT Support or similar role
  • Strong communication skills
  • Ability to work effectively in a team environment
  • Proven ability to work with individuals of various technological backgrounds, to help troubleshoot and set up systems
  • Must possess strong listening, critical thinking, and time management skills
  • Must have strong customer service skills and an ability to establish strong working relationships
  • Knowledge of phone systems, operating systems, networking, Wi-Fi, Microsoft and Cloud technologies, and related IT tools and systems

Apply