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Msp Help Desk Jobs in Ohio (NOW HIRING)

Headway Strategy

Service Desk Technician

Fairlawn, OH · On-site

Adhere to MSP processes, SLAs, security policies, and change management procedures Required Qualifications * 3+ years of experience in a Help Desk or Technical Support role, preferably within an MSP

The Connor Group

TechOps Engineer

Miamisburg, OH · On-site

The ideal candidate has experience in help desk, desktop support, networking, or junior systems ... Experience in network support, MSP, or NOC * Working knowledge of networking fundamentals ...

Pride One

IT Manager and Systems Administrator

Medina, OH · On-site

$80K - $105K/yr

Triage, prioritize, and resolve help desk tickets involving workstations, Microsoft 365, printers ... Partner with external MSP to oversee Microsoft 365 administration, identity and access management ...

Keltec

Desktop Technician

Hudson, OH · On-site

$18.50 - $23.50/hr

In addition to traditional help desk/desktop support responsibilities, this role will learn and ... Recognize issues beyond Tier 2 scope and escalate appropriately to the IT Director or MSP. Example ...

New

Keltec

Desktop Technician

Hudson, OH · On-site

$18.50 - $23.50/hr

In addition to traditional help desk/desktop support responsibilities, this role will learn and ... Recognize issues beyond Tier 2 scope and escalate appropriately to the IT Director or MSP. Example ...

New

Blueteam Networks

Client Systems Engineer

Dublin, OH · On-site

$75 - $95/hr

About the Role This is not a traditional help desk position. You'll be responsible for owning ... Identity security best practices MSP Tools (Experience with any is a plus) * HaloPSA * NinjaOne

Blue Alliance

Dedicated Support Analyst I

Mason, OH · On-site

... IT support, help desk, or a technical customer service role * Basic understanding of Windows and ... Experience in an MSP or managed services environment * Prior experience in a client-embedded or ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

... MSP as appropriate * Document common issues, resolutions, and end user how-to guidance in the ... help desk, desk-side, or IT support role (given the small team size, this role needs to hit the ...

EAJ Services, LLC

Account Manager

Centerville, OH · On-site

... MSP) or technology-services environment. * Strong understanding of managed IT services, ... Basic understanding of IT services--including help desk operations, networking, cloud solutions ...

LayerCake

Client Support Coordinator

Blue Ash, OH · On-site

$18 - $22.75/hr

Experience in a managed services (MSP) environment * Familiarity with PSA, RMM, and documentation ... ve helped clients make smart, high-impact technology investments, backed by consistent, expert ...

VTG

Senior Project Coordinator (IT)

Maumee, OH · On-site

$70 - $90/hr

Less than 10% About the Role We're looking for a Project Manager/Project Coordinator to help with ... SOWs, project plans, runbooks, and post-project documentation for the service desk * Support ...

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All JobsMsp Help Desk JobsMsp Help Desk Jobs in Ohio

Msp Help Desk information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do msp help desk jobs pay per year?

As of Aug 31, 2026, the average yearly pay for msp help desk in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

Is the MSP Help Desk still in demand?

The MSP Help Desk role remains in demand due to ongoing reliance on managed service providers for IT support, cybersecurity, and network management. Professionals with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are sought after as businesses prioritize reliable IT assistance.

What are the most commonly searched types of Msp Help Desk jobs in Ohio?

The most popular types of Msp Help Desk jobs in Ohio are:

What are popular job titles related to Msp Help Desk jobs in Ohio?

For Msp Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Msp Help Desk jobs in Ohio look for?

The top searched job categories for Msp Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Msp Help Desk jobs?

Cities in Ohio with the most Msp Help Desk job openings:

Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $79,651 per year, or $38.3 per hour.

IT Help Desk Support - Level II

Cleveland, OH

K2 Staffing, LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about K2 Staffing, LLCexternal

$24 - $28/hr

Full-time

Re-posted 15 days ago

Job description

Summary

Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Having worked in an MSP environment is a plus! 
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Connectwise RMM and Autotask PSA Experience a plus
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.