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Msp Help Desk Jobs in Ohio (NOW HIRING)

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

  • Medical

  • Retirement

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Experience in an MSP or multi-client support environment. * A strong track record of hitting SLAs ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

  • Medical

  • Retirement

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Experience in an MSP or multi-client support environment. * A strong track record of hitting SLAs ...

Pride One

IT Manager and Systems Administrator

Medina, OH

$80K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Triage, prioritize, and resolve help desk tickets involving workstations, Microsoft 365, printers ... Partner with external MSP to oversee Microsoft 365 administration, identity and access management ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... MSP as appropriate * Document common issues, resolutions, and end user how-to guidance in the ... help desk, desk-side, or IT support role (given the small team size, this role needs to hit the ...

NetGain Technologies LLC

Senior Project Engineer

Cincinnati, OH · On-site

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This isn't a break/fix role or a help desk escalation path - it's a project delivery seat. You'll ... MSP or project-delivery environment Demonstrable depth in Windows Server and Microsoft Hyper-V ...

All Jobs Default Page

Senior Project Engineer

Cincinnati, OH · On-site

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This isn't a break/fix role or a help desk escalation path -- it's a project delivery seat. You'll ... in an MSP or project-delivery environment * Demonstrable depth in Windows Server and Microsoft ...

415 Group

IT Support Specialist

North Canton, OH

  • Medical

  • Retirement

  • PTO

This is not strictly a help-desk position. The role requires someone who can move comfortably ... MSP or other multi-client experience is strongly preferred. * Strong hands-on experience with ...

415 Group

IT Support Specialist

North Canton, OH · On-site

  • Medical

  • Retirement

  • PTO

This is not strictly a help-desk position. The role requires someone who can move comfortably ... MSP or other multi-client experience is strongly preferred. * Strong hands-on experience with ...

415 Group

IT Support Specialist

North Canton, OH · On-site

  • Medical

  • Retirement

  • PTO

This is not strictly a help-desk position. The role requires someone who can move comfortably ... MSP or other multi-client experience is strongly preferred. * Strong hands-on experience with ...

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Partner with product, engineering, and MSP teams to evolve the DEX roadmap and maturity

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Partner with product, engineering, and MSP teams to evolve the DEX roadmap and maturity

All JobsMsp Help Desk JobsMsp Help Desk Jobs in Ohio

Msp Help Desk information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do msp help desk jobs pay per year?

As of Aug 18, 2026, the average yearly pay for msp help desk in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

Is the MSP Help Desk still in demand?

The MSP Help Desk role remains in demand due to ongoing reliance on managed service providers for IT support, cybersecurity, and network management. Professionals with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are sought after as businesses prioritize reliable IT assistance.

What are the most commonly searched types of Msp Help Desk jobs in Ohio?

The most popular types of Msp Help Desk jobs in Ohio are:

What are popular job titles related to Msp Help Desk jobs in Ohio?

For Msp Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Msp Help Desk jobs in Ohio look for?

The top searched job categories for Msp Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Msp Help Desk jobs?

Cities in Ohio with the most Msp Help Desk job openings:

Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $79,651 per year, or $38.3 per hour.

Help Desk Director

Audit-Tel Inc

Cincinnati, OH • On-site

$65K - $80K/yr

Full-time

Medical, Retirement

Posted 11 days ago

Job description

About Inverse Technology Solutions

Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for an IT Help Desk Director that has the same quality standards and takes pride in their work. 

We offer great starting salaries, retirement plans, health benefits, and bonuses.

Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
We have supported our troops throughout the years and love working with veterans.
InverseTech is a managed services provider that keeps technology running for growing businesses. When something breaks, when a system slows down, or when a team just needs answers fast — our clients call us. Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level.
The Role

As our Help Desk Manager, you'll own the front line of the InverseTech client experience. You'll lead a multi-tier support team across several client accounts, making sure tickets get resolved fast, service levels are met, and every interaction leaves the client confident they chose the right partner. This is a hands-on leadership role for someone who loves both the operational detail and the people side of running a great support desk.
What You'll Do
  • Lead day-to-day help desk operations across all client accounts, keeping tickets triaged, prioritized, and resolved within SLA.
  • Coach, mentor, and grow a multi-tier team of team leads and technicians — and build a culture people want to be part of.
  • Own the metrics that matter: SLA attainment, first-contact resolution, response times, backlog, and customer satisfaction.
  • Act as the senior escalation point for major incidents and sensitive client situations.
  • Run service reviews and QBRs, turning support data into clear stories and improvement plans for clients and leadership.
  • Mature our processes, tooling, and knowledge base — driving automation and ITIL-aligned workflows that scale.
  • Partner with account management and engineering to onboard new clients and expand existing ones.
What You Bring
  • 5+ years in IT support, including 3+ years leading a help desk or service desk team.
  • Experience in an MSP or multi-client support environment.
  • A strong track record of hitting SLAs and improving support KPIs at scale.
  • Hands-on knowledge of ITSM/ticketing platforms (ConnectWise, Autotask, ServiceNow, Freshservice, Zendesk, or similar).
  • A solid grasp of ITIL practices — incident, request, problem, and change management.
  • Excellent communication skills and the confidence to manage both technical teams and client relationships.
Nice to Have
  • ITIL Foundation (or higher) certification.
  • Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials.
  • Experience building service dashboards and reporting.
  • Familiarity with RMM tools and MSP operational workflows.
Why You'll Love It Here
  • Real ownership — this is your desk to lead and shape.
  • A team that takes pride in the work and supports each other.
  • Investment in your growth, including certifications and professional development.

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